Business Profile

Furniture Stores

Ashley HomeStore Fairborn

Complaints

This profile includes complaints for Ashley HomeStore Fairborn's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

123 total complaints in the last 3 years.
45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ashley furniture customer service was rude and did not help me at all. They put a hole in my headboard when installing my side rails then refused to fix it properly.
Business Response
Date: 04/05/2025
Hello team,

Thank you for sharing this concern with us. However, the guest is not a Broad River Retail customer, and we are unable to assist with her request. We kindly ask that you forward this matter to the appropriate licensee for further support.

Best regards,
Ashley Customer Experience
Business Response
Date: 04/12/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. This customer declined a reselection that was offered and accepted a credit back to the original form of payment to keep the item as-is. Nothing further can be done for this customer.
Initial Complaint
Date:04/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Furniture delivery Jan 2,2025 from Ashley Furniture Huber Hts, OH. Delivered furniture and damaged walls by driving furniture into them, cracked woodwork, furniture is damaged. Contacted Ashley and delivery company Riverstone Logistics repeatedly for 3 months. They refused to repair damaged walls and furniture. Ignored calls, till they closed the claim due to “lack of interest “ I have everything documented.
Business Response
Date: 04/07/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. This claim will remain closed, because the customer did not provide the information on time. On 01/21/2025 was sent the LOI letter and we gave him a time of 15 days to respond (02/05/2025) however, the customer does not give us an answer until 03/11/2025 and sent us the photos of the damage and that we already had since the claim was created.
Riverstone spoke with the customer and informed them it was closed, and it could not be reopened.
Customer Answer
Date: 04/07/2025
The statements by Ashley Furniture are absolutely untrue.
I have been working diligently with AF and they ignored my emails, phone calls. The first time I heard from them was through a text on March 6th. I still have the text for proof. However, I was contacting AF store, AF customer service and every phone # on the form letter they sent me. I even emailed them. At one point Mark at Riverstone Logistics opened the claim for 24 hours and I was to send all the information along with a quote and I did so within minutes. An email was sent to the store manage Patrick at the same time to verify my compliance.
They had/have no intentions of making this right. They never did. I have numerous names of people that have come out of the woodwork and had the same experience with AF. It is simply how they do business and it would be a crying shame if the BBB continues to back AF and put others at risk of losing their hard earned money.
AF was notified of damages when they were delivering the product. I called the store asking when the claims department would contact me and they said 2 weeks. In that time frame of 2 weeks I received a letter. It's a case if we ignore it...it didn't happen.
Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2-23-25, my sister and I went furniture shopping and purchased a sectional couch from the Ashley/Morris Outlet Store . The sales associate who helped us was pleasant but seemed confused as to how to order the correct configuration of the sectional we needed. We confirmed with her several times that she understood we needed the right side of the l shaped sectional to be the longest side . The sales associate looked very unprofessional and was wearing black pajama pants with a black hoodie that was badly soiled with some kind of substance . Her hair was also matted to the back of her head . We received our delivery on 3-21-25 and the wrong configuration of the sectional had been ordered and delivered. I attempted to call customer service to speak to someone and was directed to the company website to chat . it is not possible to speak to a human over the phone , only an online chat with a chat bot and then a customer service rep after jumping through hoops . I let the rep know i needed to get the couch I was expecting, delivered to me . The couch we need will not be delivered until sometime in May 2025. On 3-22-25, I received a message that the CSR needed to schedule a time to pick up the couch that was mistakenly ordered but she left no phone number to reach her . I went online to complete an online chat on 3-24-25 and spoke to a CSR who said she could schedule a pick up of the couch on 3-29-25. We never heard from anyone and we waited here all day . I started to chat with online with a CSR (the same one from 3-24) who said no pick up had been scheduled . I let her know she was the one who said it had been scheduled for 3-29-25. She ended up looking back on the chat with me from 3-24 and said the request for pick up did not save. I asked to speak to a supervisor and clarified when it would be and it was supposed to happen on 3-31. No one ever called . No one has ever apologized and accepted ownership of what happened. My family will be couch-less until May.
Business Response
Date: 04/01/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We are so sorry for the inconvenience you are having. We do not want our customer's experience to be so unsatisfactory. Unfortunately, we are unable to expedite from the manufacturer, but I do want to assure you that you are being heard, and your frustrations are valid in regard to this experience. We will provide this information to upper management for that store location so we can address the store. We do not want any customer or even potential customer to leave our store with less than a smile and excitement for all the possibilities regarding their purchase.
Initial Complaint
Date:03/31/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid for a 5 piece sectional,$3800 cash The sectional arrived 3 weeks later and was at warehouse awaiting delivery. Company couldn’t deliver in timely manner. I asked about picking up with a box truck w/ liftgate. They approved me for pick up and made me sign a release form to pick up furniture. Gave me furniture in parking lot (they call loading area) Got home with furniture while unwrapping each piece. the corner piece internals were busted and broken. Immediately stopped and called the store. They told me to file a delivery claim. And sent the pictures. They denied claim due to the papers I signed at pick up VOIDED ALL WARRANTIES including the extended 5 year warrenty I paid for. Contacted the store manager, requesting all documents and would be providing to a lawyer. 3 days later of calling no documents or answers provided. Tried to return whole couch but wouldn’t take it because it was “damaged”. Looking to have piece replaced and Ashley treat customers right!
Business Response
Date: 03/31/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. At this time, we are unable to replace this item as we cannot determine if the damages happened during transit or not. The customer signs a liability waiver informing the customer to inspect all merchandise to ensure it is in satisfactory condition before leaving the premises. Morris is not responsible for any damages after the furniture is loaded into the vehicle. The customer has been sent a copy of the waiver signed at the time of pick up.
Customer Answer
Date: 04/01/2025

Complaint: ********

I am rejecting this response because:
The damage was internal and not external where it was visible. There were no tears to the fabric, other than underneath, which I did not flip upside down in the outdoor parking lot to inspect.I provided them with this information and they refused to acknowledge that one of their own employees improperly handled the furniture.
They were contacted immediately within an hour of pick up. The furniture was picked up in a box truck with a liftgate which can be verified from cameras and witnesses. It was not improperly handled in any shape form or fashion during transportation. The waiver states damage during transportation is not covered. It was NOT damaged during transportation.
Sincerely,

******* *****
Business Response
Date: 04/01/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. No damages were reported at the time of pick up. Any damages once you leave are your responsibility due to the fact we cannot verify how it was handled once you left the property. If you would like this repaired, it will be at cost to the customer.
Initial Complaint
Date:03/13/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted the business multiple times about an order. I’ve spoken to other works, multiple managers, and I’m continually told that they’ll get back to me. An order that I’ve placed and paid for still hasn’t been by the business. This has been an ongoing issue since October 2024. They’ve stopped returning my calls after leaving multiple messages for the manager Fatima.
Business Response
Date: 03/13/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. This customer has all items that have been paid for in home and the headboard was voided due to the manufacturer not having the fabric chosen available. This customer was financed so this should not be on their Synchrony account. If this customer would like to place a new order they will need to go in-store.
Customer Answer
Date: 03/14/2025

Complaint: ********

I am rejecting this response because: This issue has not been resolved. Attached is the photo of my current order which I went into the store to get corrected in which Ashley Furniture has responded that it has been voided. It is not. It is stuck in limbo. They will not return my messages nor update me on the order. I was told that this order would go through financing if I owed anymore. The manager had stated that they would be in contact with me and the order that was corrected would be “rushed” and I would receive it in 2-4 weeks since there have been so many issues. It has been months with no headboard or update on the order. I’ve expressed my concern multiple times on the way the initial order was handled and have continued to express concern on the lack of (zero) communication on the current status of the corrected order. Every employee I’ve spoken to has no idea how to even decipher the current status of the order and continually states that the store general manager will get back to me. She has yet to return any of my calls over the past two months. Current order number is: ***********.

Sincerely,

**** ****
Business Response
Date: 03/17/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We have contacted the general manager, and they will be in contact with this customer to get this resolved since the order still currently has a balance.
Customer Answer
Date: 03/22/2025

Complaint: ********

I am rejecting this response because there has still been zero contact from the business about the order and the reason why the order hasn’t been placed or put through financing. All of this was supposed to be done when I was personally called back into the business for an order correction by the general manager and another employee who specialized in material selection and was called into the business to correct numerous orders. This has been going on for months, and I feel that I have been more than patient. I have left several messages to the general manager prior to going to BBB and the issue has not been addressed through either avenue. Alls I’m asking is for some communication and reasons why there have been so many issues in handling my orders.

Sincerely,

**** ****
Business Response
Date: 03/24/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We have contacted the store the general manager is currently not in, and they will pass the message to the GM to contact this customer to get this resolved since the order still currently has a balance.
Customer Answer
Date: 03/31/2025
The issue has still not been resolved. I was told to give 10 days. It’s been more than that.
Business Response
Date: 04/01/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We have contacted the general manager, and they will be in contact with this customer to get this resolved since the order still currently has a balance.
Customer Answer
Date: 04/01/2025

Complaint: ********

I am rejecting this response because there has still been zero contact with Morris Home other than a voicemail that I received stating that I was wrong and received all of my order items. My corrected order was supposed to be pushed through financing or they were going to figure out another solution. Neither has been done. The back and forth stating this issue has been addressed with me is false. The way Morris is conducting business with me will deplete any opportunities for future business, and I don’t feel that there has been any communication with me regarding this portion of the order, which I went in store to correct and reorder with Fatima.

Sincerely,

**** ****
Business Response
Date: 04/02/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. At this time the financing was voided with the order. If you would like to continue with the order you may need to go in store to fill out new paperwork due to the original order being voided. This zeroed out your financing.
Customer Answer
Date: 04/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23059076. I do not feel that I was valued as a paying customer and do not understand why the order was cancelled rather than simply correcting the issue and contacting me about the order. I’ve called the store numerous times begging for communication about the order. I’m extremely disappointed in the lack of effort Morris Home has made and leaving their company mission unfilled. “We are committed to your satisfaction and making sure that you always expect more at Morris Home”. It’s hard to expect more when you make a paying customer feel that the bare minimum in simply communicating isn’t even attainable.

Sincerely,

Sara Mayo
Initial Complaint
Date:03/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a bedroom set and the bed frame is messed up. Tech came back and thinks the legs aren't the correct ones. The store wasn't able to give us a concise answer and I’m post surgery and need a bed. I want this replaced immediately it refunded. This is not ours to deal with - company needs to do the right thing.
Business Response
Date: 03/11/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We can only service this item as per our policy there are no returns or exchanges on any special-order items. "Custom Special Order merchandise is not eligible for return for any reason. It is important that you carefully measure your space before placing your order. If your merchandise does not fit in your room (down the hallway, up the stairs, through entrances, etc.) it cannot be returned. If on occasion, a piece arrives damaged, our trained, master craftsmen will restore the piece(s) to its original condition."
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase at Ashley Home in Pickerington, OH in February, 2019. I purchased 2 items and also elected to add the Guardian Protection Plan coverage. I was told if I didn’t use the plan in the 5 years, I’d get a credit in the amount I paid for the plan to use toward new furniture. Here are my issues: - I didn’t receive any information about this credit until 6 years later, not 5 years. Why was this sent to me a year later than it should have been? - I received 2 emails initially with 2 different codes to apply. When I got to the store I was told that I shouldn’t have received 2 emails, just 1 and the other one was sent in error. If that’s true, why did I receive 2 reminder emails today, one for each code? If 2 emails should not have been sent, I certainly shouldn’t have been reminded about both of them. Also, if one was sent in error, why was no follow up from Ashley sent out to explain the error? Why did it take going into the store to be told that? - I have no record of being told when purchasing my initial items in 2019 that my credit had to be used on a purchase that was at least double the value of my credit. I looked over my copy of the protection plan and it doesn’t say that anywhere. I wouldn’t have signed up for this plan if I knew that. So extremely misleading and deceptive on the part of Ashley. Overall, bad service and terrible communication today and 6 years ago.
Business Response
Date: 03/03/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We are unable to refund for the protection plan as the 5-years of the plan has been used although you didn't use it you were covered for the 5 years if it was needed. At this time, you can go in-store and make a purchase for twice the amount of $239.99 in order to qualify to use this promotion.
Customer Answer
Date: 03/03/2025

Complaint: ********

I am rejecting this response because:

I don’t feel like my initial complaint was actually read.
My issues were the following:
1) I was sent two emails with two different codes indicating that I had 2 separate credits. Store said I’m not entitled to two but I have received no official communication that something was sent in error. I actually received a REMINDER email for BOTH codes.
2) I don’t have anything on record indicating I was told when purchasing the protection that I had to spend at least twice the value of the credit. So without proof of that, I don’t believe that’s acceptable to enforce after the fact.
3) I didn’t receive my credit(s) in the 5 year period promised, it took 6 years.
Please review the information in my initial complaint as well as this follow up. Your response is literally not addressing ANY of my concerns!
Sincerely,

******** *****
Business Response
Date: 03/04/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We cannot authorize two credits only one should have been sent from their system. If you were sent two by accident that is the reason you were notified about them both again in the automated system. Unfortunately, we cannot waive the fact that you have to spend twice the amount as this is our policy if you would like to utilize the credit. You did receive the credit when the 5-year protection plan ended as it did not go into effect until after your 1-year manufacturer's warranty expired. Again, we are unable to refund for the protection plan as the 5-years of the plan ou were covered for the 5 years if it was needed. At this time, you can go in-store and make a purchase for twice the amount of $239.99 in order to qualify to use this promotion.
Customer Answer
Date: 03/04/2025

Complaint: ********

I am rejecting this response because:
Please see attached for my original agreement. It states that my plan period expired in 2024, so I do not agree with your reason on why it took 6 years instead of 5.
Also, you are not acknowledging the point that I was NOT made aware of the double spend requirement. My issue is the fact that this policy seemed to come out of nowhere and not made known up front.
There seems to be no accountability taken on the part of the company for the large amount misinformation and confusion in this situation. Again, the company keeps sending me emails with multiple certificate codes but then tells me I can’t use them both. Then why do you keep sending BOTH of them to me?
While I understand that I held the policy for the full term, I am asking for a refund because you didn’t provide the certificate within the time promised (6 years instead of 5 years), you didn’t provide the double spend information when I signed up for the protection plan, and you don’t seem to be able to effectively communicate the redemption process. If I had known I needed to spend twice as much as the credit, I likely wouldn’t have signed up for this plan in the first place. The double spend requirement seemed to be withheld intentionally in an attempt to sell your protection plan more successfully.
The company has not withheld their end of the agreement as it was presented to us upon initial purchase. For that reason, I believe I am owed a refund.
Sincerely,

******** *****
Business Response
Date: 03/11/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint.
Customer Answer
Date: 03/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received my refund.

Sincerely,

******** *****
Initial Complaint
Date:02/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received my "NEW" sofa on November 15, 2024 but did not notice the defective chaise cushion immediately primarily due to the busy holiday season. One December 2, 2024 I contacted Ashley to advise something was wrong with the chaise cushion. I then went to the store and sat on their sofa and immediately realized my cushion was not the same. When their technician arrived, after about 2 weeks, he said the Core of the chaise cushion was not constructed properly and they would send the new core and then come to the house and fix it. I mentioned to him the creaking noise that it made every time we sat on it and he said the noise was the cushion. I also had the technician look at and hold the back cushions on the love seat part of the sofa. They were extremely lighter that the other cushions and he said they were under stuffed and would need additional core material. When the new chaise core was received I contacted them to come out and replace the old one and fix the pillows. Then again, in 2 weeks, the tech arrived and said the frame of the sofa was in fact broken and he did not want to put the new cushion on it because it would not be properly supported. Again I asked about the other cushions and he confirmed they were defective. Ashley furniture did come and get my NEW sofa to repair the frame and it has been there for again 2 weeks. I contacted them yesterday to check on progress and was told they would have to call me back. They also have rejected my requests to fix the back cushions because they were not bad enough, after both of their technicians advised me they were defective. They told me I could order new cores for the pillow at my cost!! Really!! At this point I just want a new sofa or my money back. I spent $1500 on a sofa and they extended warranty coverage. I feel like they are stringing me along to make it seem like I have had the sofa for a long time. I actually have NEVER had a sofa that has been without defect. *********
Business Response
Date: 02/11/2025
Morris Home Furniture has reviewed the customer’s account and will be reaching out to the shop for updates on the repair. As for the cushions these are not deemed defective per policy of the manufacturer.
Customer Answer
Date: 02/14/2025

Complaint: ********

I am rejecting this response because:
I was contacted by a representative from Morris and was told she would find out the status two days ago and I have not heard back.
She did advise. She was opening a new request to have the cushions reevaluated and that she would schedule an appointment for them to come back out. I have not received a call to schedule an appointment either..

Sincerely,

******** ****
Business Response
Date: 02/14/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. A work order has been entered for the customer as of 02/13/2025. The customer will receive a call to schedule within 48-72 hours.
Initial Complaint
Date:02/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a couch, loveseat and recliner from Ashley/Morris furniture and the delivery folks from the store broke my front porch light. Which I report on the same day as the delivery (12/27/24) I was told that it would take up to a month for someone to contact me. It is now 1/31/25 and after several attempts contacting Morris/Ashley customer service I told the same thing they have escalated the complaint. My Claim number within Morris/Ashley is Claim #****.
Business Response
Date: 02/11/2025
Morris Home Furniture has reviewed the customer’s account and have reached out to our third-party delivery service to contact the customer regarding their property damage claim.
Customer Answer
Date: 02/11/2025
They haver reached out but still have not resolved the issue.
Business Response
Date: 02/12/2025
Morris Home Furniture has reviewed the customer’s account. Riverstone emailed the customer on 02/07 and advised that they had 4 business days to reply, or they would resolve on the customer's behalf.
Customer Answer
Date: 02/19/2025
The third party has made contact with me but I haven't received payment yet. They have insured me it will be sent
Initial Complaint
Date:01/23/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 3, 2025, I purchased what I thought was a complete bedroom set. But the salesman neglected to sell me a box springs with the mattress. I was notified by the delivery and set up personnel that there was no box springs. I proceeded to call the company and talk to a lady by the name of ***** who put in an order for the box springs, but she failed to state that it was a white glove set up. When the box brings arrive, the delivery person was not skilled enough to set up the box springs. I had to refuse the delivery. I have been trying to work with the store to re-deliver the boxsprings before January 24, 2025. Because complete bed needed to be set up by then. They are not willing to go the extra mile to satisfy me as a customer. The bottom line is if the salesman had sold me a complete bed set with the box springs and mattress then we would not be in this situation.
Business Response
Date: 01/28/2025
Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. The box springs have been delivered and set up in the customer's home as of 01/25/2025.
Customer Answer
Date: 02/18/2025
Yes, everything is fine.

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