19 Customer Reviews
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Review from Heather H
1 star06/07/2024
We ordered $10k worth of furniture, one being a purple mattress. I didn’t like it after one day and asked to return for a different purple mattress. They say we can’t return it unless we buy a $140 purple pillow and a mattress protector from them. What sense does that make?! They would rather lose out on a $10k purchase than to replace a mattress that I planned to still buy from them. 100% don’t recommend. This is also something that should be verbally mentioned before purchase.Review from eileen l
1 star05/13/2024
I purchased a dinette set from Ashley table and 4 chairs. I think wood - who knows- not a solid color must be stained. Chairs are wood frame beige/white upholstery. The stain on chairs in small areas just gone, rim of table top same stain is disappearing and turning black spots in areas or fading. Tech came out said he could touch up chairs but could not do table because it was manufacturing problem. I would not let him do chairs until we know what will be with table. Here is first response from report: He tightened table legs - not in my house. No problem with legs. They said you had somythings on top of your table? It’s a table and what did that have to do with rim? Well she said, your clothes or when you walk by could be rubbing the rim, you could clean it with something that rubbed it off. First of all you couldn’t touch the table walking by because the four chair block the table so you can’t get close. Also, the base if the table prevents the chairs from being pushed under so the chairs can’t even touch it. I’m 76 my spouse 80 we just purchased this in January and most of the time we don’t eat home or eat at the table. The people that called me back were very nice and I said I know you are just repeating what your leaders tell you to say but it is silly, dumb to say my sweater or clothes rubbed it off. So yes when I said that while infuriated by owning this for only 3/4 months they would ridiculous reasons. And then found out corporate Ashley own store Morris franchised it and while searchyfor franchise owner I came across horrible reviews on this site. Buyer beware. And not one person gave me an answer about checking with tech that said it was a manufacturing problem? Or addressing the fact he said he tightened legs? No one stands behind anything since covid - it’s unbelievable! I know my conversation did not end well because I told the lady to tell the powers that be they are dumb and idiots with the reasoning. I wouldn’t do business with them ever.Review from Icilda D
1 star05/09/2024
Ashley Furniture 2339 Taylor Park Dr. Reynoldsburg, OH. Purchased a mattress and the price was reduced before delivery. I contacted the store and did not reach the sales representative until after delivery. The price of the mattress was reduced by $200 and I requested to have the new sale price applied to my account. I have talked to numerous Ashley furniture staff and some of them with the title "manager" to no avail. There have been various scenarios of why I cannot receive the sale price from the different store staff I spoke to. Poor customer service and do not honor their policies on refunding customers the difference if the item goes on sale within 30 days of purchase. One manager Pete was very considerate and seemed to try to rectify the situation. However, I received a call from Fatima who started the call with a negative tone, therefore my tone also adjusted to negative as well. I would never purchase from this cheap store again. I want other consumers to be aware of their lack of integrity in honoring price reduction policies.Review from Katelin S
1 star03/17/2024
Staff sold furniture to me and told me it was real leather when infact it was not. The style I was purchasing was being discontinued so I agreed to take show room floor model and signed a “as is” form which I received a copy of. The minor damages noted on the furniture in store was documented. Upon delivery, none of those damages noted in store was visible on the furniture delivered to my house. Further damages were done to the furniture such as the “leather” was pealing, the frame was bent, the arm of the chair was stripped through the frame and broke, the recliner doesn’t fold up completely due to the frame being bent. Store was contacted within 3 days of delivery and was told to speak with customer care. Customer care is denying to send a technician out to fix damages and said if they did I was reliable for fees 100$/hr. I seemed to have fallen through a loop hole because I agreed to take show room model and got sent different furniture than store floor model, I’m stuck. Very unhappy customer and no not recommend the public to spend their hard working money on such a fraudulent company!Review from Marcus S
1 star02/13/2024
I ordered a sofa and 2 recliners from Ashley Home Furniture. When they delivered the furniture, one of the recliners would not operate correctly. I called the store and was transferred to their customer care dept. Delivery was on a Wednesday, and their repairman came on Monday. When he looked at the recliner, he said that the entire mechanism was bent, and would have to be replaced. He said that he would recommend replacing the recliner as opposed to fixing it, but that Ashley normally ships a new mechanism, and that I would have to call and make an appointment to have it fixed. I called the store the very next morning, and spoke with the manager. I requested a refund, and was told that I had had the furniture too long for aa refund. I explained to him that it was broken when I received it, but was again told that I had it too long as per their agreement. He did make a new chair happen, which is supposed to be delivered in 3 days, but still, I will NEVER shop there again! Its also unfortunate that anyone is unable to contact Ashley directly to complain. BUYER BEWARE!Review from Myra B
1 star10/09/2023
I wish I would have read the reviews before shopping at Ashley store in Reynoldsburg. The sofa was damaged in 2 places. I sent photos as directed by store. No reply after days. Went to store in person. Got the same around. Finally got a call from a repair place. I told them this could not be repaired. My salesman said he would make it right. When I still heard nothing I went to the store again. Found out my salesman was no longer there. Manager called repair place, on hold 38 minutes to find out it would be 2 weeks before they could come. I told the manager to cancel sale and refund my money. But first I have to wait until someone from Customer Care calls me to set up a time to come and get the damaged couch. And then they will charge me $99 to take it away. It is not like I changed my mind. It is their fault the delivery guys damaged the couch, and I have to pay $99 for their carelessness? Worse customer service I have ever delt with.
Ashley HomeStore Fairborn Response
10/10/2023
Morris Furniture Co. has reviewed the customer's response. We reached out to the customer on 10/10/2023 and confirmed that the customer would like to return the sofa. We have confirmed that we have entered a return for the sofa and a full refund will be processed once the piece is picked up. We have scheduled the pick up for 10/13/2023.Review from Cindy C
1 star06/01/2023
Terrible experience. Bought a table and chairs in a box. When we opened the box, the table was broken on one corner. Took pictures and tried and tried to get an exchange. There is no customer service to talk to. I went to the store personally and they said they would have someone call me. Day after day, no calls. We had to finally contact our credit card company to retrieve our payment. Ashley loves to sell you furniture but if you have a problem, they do not care. I have a broken table now and will have to go buy another table. I’ll never walk in there again.Ashley HomeStore Fairborn Response
06/03/2023
Morris Furniture Co. has reviewed the customer's complaint. We are showing the last purchase made in our stores was in 2020. If this was an online purchase through the Ashley website and was shipped through Fed Ex we may be able to partner with Ashley online to help facilitate an exchange for undamaged pieces. Please reach out to us at [email protected] or call 866-436-3393.Review from Connie W
1 star04/16/2023
Shame I have to give Ashley in Cincinnati a one star because they do not deserve that high of a rating. Purchased leather section. The delivery men tore the back of the couch. I took pictures and sent to my salesman immediately. One of the recliners squeaks loudly when used. I was told the parts would be replaced. Instead they sent a repairman who did absolutely nothing. He told me as soon as the parts came in he would fix it. THIS WAS NOVEMBER 2020!! I gave away a couch in better condition than this torn piece of $5,000 garbage. Do not buy a dog house from Ashley Home Furnishing.Ashley HomeStore Fairborn Response
04/19/2023
Morris Home Furniture has reviewed the customer's response. We apologize for the delivery and service experience and would like to see if we can assist with this issue. We have verified that a technician completed an in home service appointment on 12/17/2021 and they confirmed that parts needed to be ordered to replace the damaged areas. This manufacturer does require the serial number to complete any parts orders and this was not obtained during that service call. We have reached out to the customer at the email provided directly requesting this information to move forward with ordering parts and assisting in resolving this issue.Review from Jacqueline M M
1 star04/06/2023
If I could give this company a -0 rating I would. I have photos and 6 pages of dates and details on conversations and e-mails. I have been getting a run around with this company. Loveseat issues with Ashley Furniture Beavercreek. I ordered a loveseat online on 2-20-2022. Approx delivery on 4-30-2022. It cost $1,146.46 incl del, tax, and extended 5 yr warranty. I recieved an e-mail from Morris furniture on 4-14,2022 that due to supply and demand there is a delay on shipment. It arrived around 5-14-2022.I placed a quilt over it to keep it nice. On 5-27-2022 I took the quilt off to wash it and noticed a glob of something within the material itself sticking out of the cushion where your head rest on the right side. I called Ashley Furniture about it and I received an e-mail they would be in touch. I recieved an e-mail 6-1-2022 SAW Enterprises their repair contact will call me. 7-6-2022 I was told Shelton would be out from SAW 7-7-2022 He came out and explained to me in detail what he thought caused it. He said the material is bonded together 3 ply and when it went through the conveyor belt to process it must have been caught.He said he was unable to repair it they would send someone out who could. I had to end up contacting Ashley Furniture 2 weeks later after I didn't hear back from them. I was told they would NOT repair it due to it was CUSTOMER CAUSED. That's not what the repairman told me at all. I have photos of this spot and anyone that looks at it can clearly see it is a manufacturing defect. Several e-mails/phone calls back and forth 7-15-2022,7-29-2022,Finally Justin from SAW came out on 8-26-2022. He was rude took one look at it took his finger scratched at it 6 times and created a hole where the object was embedded. I have 6 pages of e-mails,phone calls so much more to this story not enough room. I want my money back. I have furniture I can't use for fear it will be damaged more. My attorney called them 12/15/2022 and I emailed them on 4-4-2023 Nothing.Review from D. D.
1 star04/05/2023
My husband and I purchased 2 complete bedroom suites, an additional full size bed and dresser and a dining room set with table, 8 chairs and a server table. We spent over $13,000 and paid for "no hassle delivery" and warranties on all pieces. So the bedroom furniture was delivered and set up, was fine. Then we got an email confirmation about the dining room furniture. They said the chairs and server were being delivered by ground shipping and that they would call with a delivery date for the table. So first off, Fedex brings the chairs and server with no call or anything letting us know so that someone could be home, they just left all those boxes sitting in the driveway. We would have thought the chairs were all one piece since they came ground shipping, and the server table all one peace. Wrong, boxes of unassembled furniture. So I emailed them and asked if they would be assembling the furniture when they brought the table, I didn't get an answer. That was on Wednesday, March 29th. So on Friday, March 31st, I did an online chat and let them know how unhappy I was and that we didn't pay thousands of dollars for furniture that needed to be assembled. If I wanted to assemble furniture I would have bought cheap furniture from a place like IKEA or Walmart. The guy said if I didn't want to keep the furniture he would start a return process, so I said yes, I wanted the chairs and server returned and to cancel the delivery of the table, that I would take my business to a place that delivers all furniture including complete setup. He then told me I was gong to have to pay shipping charges to return the furniture. That's where I draw the line.... Not only did I pay for no hassle delivery, but when they didn't hold up to their end of what's expected, they wanted me to pay more shipping costs. This is totally ridiculous and insane. So I asked to speak to a manager. I was told a manager would call me on Monday. It's Wednesday, still no call. HORRIBLE!!!!!Ashley HomeStore Fairborn Response
04/06/2023
Morris Furniture Co. has reviewed this review. It appears that the dining purchase may have been made online through Ashley's website. We have forwarded this review to our online partners and asked that they reach out to the customer regarding this additional shipping fee to return the product.Customer Response
04/13/2023
It's been a week and I still have not been contacted by anyone and they picked up the 8 chairs from my house on Wednesday, April 5th but no refund has appeared on my credit card. The server is still sitting in my garage unopened, waiting for them to contact me and set up a time to pick it up to return it. Best part is, they actually still showed up at our house last week with the table wanting to deliver it even after we canceled the order a week before that. They don't communicate with each other through the company and they definitely do not communicate with their customers. How long does it take for customer service to contact a customer that has had horrible service to make things right?Customer Response
04/17/2023
Still waiting for a call from management. Do yourself a favor and don’t do business with Ashley. Their customer service is terrible.Customer Response
04/20/2023
Still NOTHING!!! I have called, I have emailed them, no response. Still no call from a manager. This is pathetic.
Customer Review Rating
1/5stars
Average of 19 Customer Reviews
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