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Business Profile

Garage Doors

Brothers Garage Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We decided to change garage door for 2+1 cars in our family house in January 2022 with Brothers garage doors. Stephan Winkle the owner esteemed it $5000 and took deposit of $2500 on February 7 2022 through quickbooks. We also wanted to change doors in entire house so he said there company does it and estimated our new doors $10000. He took deposit of $5000 from us on March 10 2022 and deposited to his account right away. Stephan was offering to pay cash to make it easier, but we wrote a check. After taking our money $7500 total he promised it to arrive on April 24 2022. After that he didn’t pick up phone, if picking up said he is busy or driving and usually texted back. Me and my husband both tried to contact him and he said only the garage door arrived and inner doors still in transition. We asked him to go ahead and install garage door but he said no to it. No garage doors until inside doors arrive. Even knowing it’s two different agreements and transactions. After that it was even harder to rich out to him. He said he is not interested in answering my or my husband massages. We offered him to come back and do the job without bringing any emotion. We asked him politely to return money few weeks later. He said he need 12 weeks to do it. He vanished after that. We didn’t get a product and he stole from us $7500.

  • Initial Complaint

    Date:08/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid in full for a garage door and opener to be installed. We have a receipt. They will not answer and have not did anything. And will not refund us. It was supposed to be completed early July.

  • Initial Complaint

    Date:06/23/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 12/21/21 Install new double garage door and hardware. Installer has not initiated the job and has cancelled installation dates (3) times. Installer has not attempted to resolve the problem.

    Customer Answer

    Date: 07/05/2022

    I contracted with Brothers Garage Doors to  replace a double garage door on 12/12/21. I was invoiced for 35% of the job cost with no time limits as to paying the balance due. The estimated delivery time was 12 to 14 weeks. Seven months and many unanswered emails and phone messages later, I was told the hardware was in. After (3) installation dates were missed (not cancelled) the doors arrived. In questioning the owners(installers) about the schedule, I was challenged by both individuals...."Did I want the installation or not!" They stated that they'd leave and invoice me for the uncompleted job! I said to install the door. After installation I asked for them to invoice me which they did electronically before leaving the driveway. The invoice required payment before the end of that day. I stated that I wanted to cycle the door to look for problems and would pay the invoice the next day. They responded that if payment was not forthcoming that day, they would repossess the door the next morning. I told them I would pay the invoice the next day and warmed them no to trespass! Their response was that their attorney was notified and a mechanics lean would be filed! To avoid further conflict, The invoice was paid! A very BAD experience!

Brothers Garage Doors is NOT a BBB Accredited Business.

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