Business ProfileforA to Z Appliance Service, LLC

I was to relegated to this company by the Whirlpool Corp. in regards to the warranty on a new dryer purchased on 6/25/2023. The dryer was under a manufacturer's warranty for parts and labor. Svc request from Whirlpool site that generated an email which gave and 8 hour time frame on the date of svc. When I called to ask the approximate time the svc tech would arrive, I was told that it WAS NOT in their system. I was then directed back to Whirlpool customer svc who passed the buck back to A to Z. This went on for most of the morning until I was able to convince Whirlpool to actually call and speak directly to A to Z. When the tech arrived later that day, he was only on site for < half hr. Pulled the back of the dryer off and stated that the unit would need to be totally rewired and that he did not have the parts to make the repair. (Even though the model # and issue was given up front). Tech stated that parts would have to be ordered and that it would take a week; he would return on 11/27. I contacted WP with my concerns and they stated that it was merely a wire harness replacement that was documented and not a total rewire. Also, note when initially discussing with tech about potential problems, he stated that he had none of those parts on his svc truck either. BBB complaint has been file against Whirlpool as well. Someone is being less than honest about the issue and what it will take to repair it.