Complaints

This profile includes complaints for Jeff Schmitt Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jeff Schmitt Auto Group

  1001 N Broad St Fairborn, OH 45324

• 

  Jeff Schmitt Auto Group

  646 Alpha Rd Beavercreek, OH 45434

• 

  Jeff Schmitt Auto Group

  1045 N Central Ave Fairborn, OH 45324

• 

  Jeff Schmitt Auto Group

  2393 Phil Hubbel Ave Dayton, OH 45434

• 

  Jeff Schmitt Auto Group

  1105 N. Central Ave. Fairborn, OH 45324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my 2021 Cadilliac CT5 towed to Jeff Schmitt Cadilliac on 11/12/2024 for repairs to the front suspension and passenger side front quarter panel/bumper. The car was with Jeff Schmitt until 3/6/2025, almost 4 mos, for repairs. Upon doing a walk around I noticed the front driver side windshield was cracked, see attached. I asked the service representative how the windshield became cracked. She indicated they weren't aware of it and indicated it must have been there when the car was delivered. As the owner and location of crack I know for a fact this was not the case. She asked how it was brought in, and I said it was towed by AAA. With the cars damage it had to be towed from the rear with a boom truck and wheel dolly on the front. From this direction it wouldn't be possible to crack the windshield in the location of crack. I did contact AAA and they indicated they had a video of the car, but it was of the lower area and didn't include the windshield. After paying Jeff Schmitt $16,500 for repairs and having my car returned damaged, I was expecting them to claim the responsibility and repair the windshield, which also has an 80% ceramic tint on the windshield from Ziebart. Instead, I've been mediating between Jeff Schmitt and AAA. All I want is for my windshield to be repaired to include the tint. I believe this is a Jeff Schmitt issue only they can resolve.

  Business Response

  Date: 03/21/2025

  We are working with Mr. ****** to get his windshield replaced.

  Customer Answer

  Date: 03/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from the Jeff Schmitt East location on March 12, 2024. It was a 2023 Chevrolet Traverse. It had 21 miles on it at the time of purchase. Within one week, it began to have electrical issues. Jeff Schmitt East would not get it in for service and I completed my survey from Chevrolet stating this. After the business was closed for the evening, my salesman called me at home to yell at me for giving him a negative survey. I called the dealership and from then on scheduled all my service at the other dealership locations. Many times they would say that they could “not duplicate the problem” but just rushed me through their service department. One time I had to drive in like I had an appointment while a light was on the dash saying there was an issues and some part needed to be replaced. Continued to have problems. Many times my car would not update itself as it was supposed to so I would have to take it in. Each time I would have to sit at their dealership as they didn’t provide loan cars to drive while mine was being repaired or looked at. I began taking pictures and videos of all the issues when they would occur. Finally I thought they were taking care of me when I was told after over 8 visits for the same issues that my car radio (which is also the screen for all the cameras in the car) would be replaced. I was told the radio would be “new”. Within a week of the “new” radio I had issues and emailed ****** ******, their service manager. He never scheduled me to get my car in for repair or to even look at it even though he was sent pictures and videos of the issue. About a month later, Sirius XM radio turned off my service saying I no longer owned my car and found out I was lied to about the radio being new. It was actually from a 2021 Chevrolet Camaro. When I emailed ****** about this, he claimed to have not known it was “an exchange unit” and sent me an email that there was “nothing further” they could do for me. I still have unfixed issues.

  Business Response

  Date: 03/21/2025

  It is unfortunate that Ms. ***** has experienced issues with her vehicle. We have followed GM's inspection and repair procedures each time that she has brought her vehicle in and it is true that we cannot always accommodate requests for loaner vehicles. The radio unit we used as a replacement part was supplied by GM - sometimes they are refurbished units, we do not have control over that. We made arrangements for her to come in to another one of our locations to inspect her issues and agreed to accommodate her request for a large SUV loaner vehicle. When she arrived she was not satisfied with the loaner vehicle, saying she "could not get in it." We attempted to arrange another vehicle and Ms. ***** got frustrated and left. 

  At this time, we do not feel that we are going to be able satisfy Ms. ***** and respectfully request she take her vehicle to another GM dealership for further diagnosis and repairs.

  Customer Answer

  Date: 03/21/2025

  
  Complaint: ********
  
  I am rejecting this response because: they were not prepared when I arrived as I was promised. They knew I had to be to work and they were the ones who had asked me to give them until Thursday so they could have time and loaner car available for me. The service advisor acted like he didn’t have a clue why I was there. I was told the vice president would meet me when I dropped my vehicle off. He was not there. The car was not ready for me and it is true I could not get into it. I should have had a car that was comparable to mine. I have a fracture in my spine so I am unable to climb into a large SUV. I was initially told my car would be there for “days” so they could fix the problem. The loaner car was an EV so how was I to charge it while I had it. I did ask for my keys back after being at their dealership for over 30 minutes because my time is as valuable as theirs and I felt very disrespected and lied to with the way I was treated. I have escalated my complaint to GM directly and will NEVER do business with Jeff Schmitt at any of their locations. I will also ensure my friends and family know how I have been treated with this vehicle and the service received.  The email I received from ****** ****** has been forwarded to an attorney as well! 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2025 Nissan Rogue from Jeff Schmidt Nissan Beavercreek on 6 Dec 2025 within one week the car malfunctioned the fuel gauge was inoperative and distance to empty indicator inoperative I brought to dealership they reset cars computer and it worked for 5 days then went inoperative again, the dealer determined the instrument cluster module is bad , ETA on spare parts 12 months according to Nissan since the car is still in production until august no spare parts available until end of year, nissan corp indicated that the dealer has there permission to remove the same part from another new car to fix my car , the dealership refused stating they wouldn’t get paid for doing that and the hell with me the customer to wait a year My vehicle has a fuel gauge which is inoperative so my new vehicle is undriveable since Nissan stated no way to know what’s in gas tank My finance company also filed a grievance demanding the dealership exchange my new vehicle for another Or demand them to remove the part from another new car and install in my car and it would be fixed, total repair time 3.0 hours start to finish I don’t like the dealerships attitude and not caring that I purchased a brand new car and it broke to undriveable condition in one week after taking delivery Why should I be Penalized for a year without my new car and after it’s repaired at end of year my new car is not a new car anymore and sitting that long will generate more car problems Please hrlp

  Business Response

  Date: 01/20/2025

  It is certainly unfortunate that Mr. ********* experienced this issue, especially so soon after purchase and with no reasonable timeframe for repair. Today we contracted him on a different vehicle and he is satisfied. 

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have leased vehicles through this Mazda dealership for the last 5 years and have consistently been given lackluster service and a constant run-around. This last episode started when I took a 2 year old leased vehicle in for scheduled service (oil change/tire rotation). Like in a bad commercial, they tell me that my vehicle needs thousands of dollars worth of work that had nothing to do with the oil change. What it amounts to is the technician drained the oil to do the oil change and forgot to fill it before he drove my car without oil. Once he realized what he had done, he lied to try and cover his tracks. First it was a known recall issue, then it was an issue that had to be escalated to technical support. Then I was told they only had so many technicians and they make more off of customer pay so since my vehicle was warrantly work, it's not considered an urgent concern. I will NEVER recommend Jeff Schmitt nor will I recommend Mazda. Oh, the best part? A 2-year-old vehicle that went in for an oil change and they won't buy me out of my last four months because they screwed my vehicle up and are absolute crooks. They've had my vehicle for almost two months with no ETR, but yet I'm still paying for a vehicle I can't drive I'm contacting the BBB as well as the Bureau of Consumer Affairs. Someone needs to know what kind of business Jay Schmitt is allowing to be ran out of his dealerships!

  Business Response

  Date: 06/26/2024

  I'm sorry to hear that *** ******* is dissatisfied, but his allegations are unfounded.
  5/7/24 - the customer came in for an oil change and tire rotation, during our inspection the technician found the timing cover leaking oil (provided customer with a video evidence of the leak) Customer opted to leave the vehicle with us to complete the timing cover reseal repairs were completed on 5/14/24. 
  5/17/24 - the customer returned to service with a ticking/tapping noise coming from the engine, the technician verified the noise and performed a technical service bulletin. Per the service bulletin, the repair required the technician to replace a hydraulic lash adjuster and seals to remedy the noise. On the test drive after the bulletin was completed, the technician verified the noise was not corrected and the technician started a case with Mazda technical assistance. For clarification, the repairs performed are not a result of the technician "not adding oil to the vehicle after the oil change" and has never been discussed during our communication with the customer. 
  6/6/24 - Mazda technical assistance advised the technician to replace the cylinder head and the vehicle is actively being worked on and expected to be completed tomorrow. 
  The customer was provided with a loaner vehicle on 5/17/24 and is still currently in the loaner vehicle. 
  The customer has been updated on the status of their vehicle every 3-4 days via phone call or text, all dates and times of correspondence with the customer have been properly documented on the repair order. Actual repair time, diagnostic procedures, test drives and waiting on special order parts have all been factors for vehicle completion time. 
  
  
  I can provide evidence of all the following items if necessary.
  Video evidence of the original leak from the timing cover
  Bulletin number and Mazda case number
  Copy of repair order for handwritten days and times of phone communication with the customer 
  Text conversations with customer with updates and details of repairs

  Customer Answer

  Date: 06/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $1450 in work and 100% sure it's the same bumper I took it in with but because they say it isn't they refuse to fix what they were originally paid to fix. Car was drove a block and parked and then brought back to them ... we were told we had to have damaged it even know the damage on the bottom of the bumper looks and is in the same EXCACT place as it was the day we took it in to be fixed. Jeff Schmit is a major scam company! They took our & our insurance money and did a cheap and easy fix instead of actually fixing it correctly.

  Business Response

  Date: 06/11/2024

  I have investigated this matter and can confirm we did in fact complete the original repair. Attached are photos of the damage that lead to the original repair, as well as photos of the new damage. They are from two separate incidents. Additionally, attached is the invoice showing our proof of purchase for the bumper that we installed as a replacement. 

  Customer Answer

  Date: 06/12/2024

  Those pictures are not even on the same side of the car. The car was drove 2 minutes to my house and never moved again until we brought it back to them. No damage was done. They don't even have pictures of the new bumper once it "was replaced" 

  Business Response

  Date: 06/19/2024

  We would be happy for *** **** to come into our Collision Center - we can remove the bumper with her present and show her where there is a sticker that matches the invoice we've already submitted that will prove the repair was completed. We can also talk through her concerns directly, and help where we can.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our car here for repair as it was a preferred shop for Farmers insurance after we had a Deer strike. We had nothing but issues from the get go but i'll get to the point. After an unsuccesful attempt to pick up our car after they said it was completed we were they for our second attemp to pick up the car. We looked over the car and noticed that there was a bright red sticker that was easily seen inbetween the headlight and the grill. The employee agreed that they are supposed to remove stickers and they would get that removed as well as see if Farmers would pay for an OE headlamp. We also noticed some new damage on the A pillar. We inquired about that and they stated they would fix it. When we went to pick up the car for the 3rd time we went to drop off the rental that we had for an extended amount of time due to all the issues. Through this all Jeff Schmitt admited to use that they caused the damage on the A pillar when replacing parts. However, we noticed some not so truthfull statements by ***** their manager. She states they had the A pillar repaired while waiting to hear back from Farmers on the headlamp so since it was repaired before they heard back from FArmers she shouldn't be responsible for the extra $652 in car rentals we repaired. However, we have a save voicemail from her stating that Farmers denied the OE headlight so she would go ahead and get work started on getting the A pillar fixed. So which one is it? We have a recording from a voicemail of ***** admitting the work had not yet been completed from damage they caused but yet she is trying to say it was finished. Jeff Schmitt needs to be held responsible for the $652 car rental as they were the ones that caused the damage we were waiting to be fixed!

  Business Response

  Date: 04/12/2024

  We have resolved these concerns.

  Customer Answer

  Date: 04/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with the car since purchase. I have been reaching out for weeks about getting reimbursed for the additional options I purchased for the car bc they have not held a purpose for me and I am getting rid of the car. Upon purchase in June of 2023 I was informed all of these purchases were able to be cancelled at any time before they were exhausted. The reimbursement is based on time having the coverage and the miles the car is driven (2024 Chevy Equinox). I have made several attempts in person and on the phone to get this cancelled and still have no resolve. It has been approximately a month. I was told last Monday that I would be able to get it taken care of immediately. It has now been another week passed and still not resolved. I would like a refund for the full amount of the coverage now bc they have pushed me off to the point where it has significantly reduced the amount to be refunded.

  Business Response

  Date: 04/09/2024

  We reached out to this customer and have resolved her concerns.

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a $50,000 used truck from Jeff Schmit chevrolet, Dayton Ohio. Truck broke down 2 weeks after purchase . Dealership showed no concern and didn’t even want to look at it unless we paid $5,000 . All of that 2 weeks after we used every dollar we had just for the down payment. Truck is a $10-$15, 000 fix and diesel mechanic said the engine was a hack job and they patched it up so it would just sell. Looking for reimbursement or trade.

  Business Response

  Date: 01/05/2024

  Thank you for your communication regarding this concern. *** ****** purchased this vehicle on 9/12/23 with 135k miles on it. Being six years old and high mileage, it was explicitly sold As-Is with No Warranty. That was explained to *** ****** multiple times and he signed off that he understood it multiple times as well. You can find those documents attached. Additionally, the UCI records are attached showing the vehicle was inspected and and repairs were performed prior to sale at an Internal cost of $3963.00. At retail prices, that would be around $5,000 in reconditioning that was performed, again prior to sale.

  This is a 6-7 year old vehicle with high mileage - maintenance and repair costs should be expected. It is unfortunate that the quote he received from another shop is such a significant amount, but it is *** ******** responsibility.

   

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to file this dispute because the merchant did not provide me with the service, I needed instead the merchant caused more damage to the vehicle then fix the vehicle. I went in for a rattling noise on 5/22/23 to Jeff Schmitt Chevrolet for them to check the vehicle. They came to a conclusion that the car needed a new muffler and guaranteed that it would fix my issue. I got the car back on 5/26/23 and when I left the dealer, the original issue I went in for was still there and it had got worse. I went back to them, and asked for my money back or for them to find out what is really wrong with the car and fix it for free because of the amount I paid, which is $2544.44 is a lot of money. They told me that all they would be able to do is check it for free. and after they did that, they wanted to charge me another $600, so I took the car and took it to another dealer, and they checked it for me and found that there was a broken bolt in the exhaust manifold caused from jeff Schmitt working on the car previously. The new dealer tried their best to get the bolt out, but they couldn't they had to change the whole cylinder head and charged me almost $3300, and they found and fixed my issue. I contacted my credit card company in an attempt to file a dispute for the amount I paid to Jeff Schmitt and after they finished the investigation, they came to a conclusion that they couldn't get me my money back and that I should file a complaint with the Better Business Bureau.

  Business Response

  Date: 07/17/2023

  On May 24th the customer came in and had a rattle that he heard. The muffler had a broken back pressure valve spring that is only available as a muffler assembly. This resolved this issue. He came back in with a rattle on June 1st and we noticed a broken exhaust manifold bolt and a loose water pump pulley. We gave him a discount on the work because we had fixed one issue but with the other squeak, rattle fixed a new one could be heard. We quoted $600.00 for both repairs. Note we were not under the hood at all to replace the muffler underneath the vehicle, so this was a separate issue. In our opinion the dealer that performed the work did not need to replace the entire cylinder head and the work should have not cost $3293.22. 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck in 2020. At the time I got free oil changes for 60,000 miles. We religiously used them and had all our work done at Jeff Schmidt. In fact our last free oil change came up and it was due an oil change. We took it somewhere else and they never took possession of the truck and we were told within minutes they couldn’t do it whoever did the last oil change stripped out the bolts. We immediate called and was told we would have to talk to the service manager who basically said sorry how do we know we did it? Well because we have a sticker reminder to get our oil changed now and can’t get it done and you guys have done all the work up until now. I have two jobs and this is my sole vehicle. I am requesting they sand by there work.

  Business Response

  Date: 07/11/2023

  Would love to assist you with this issue. My service manager ****** ****** has tried to reach you today in regards to your complaint. What we would like to do is arrange to pick up your vehicle from you and bring it to the shop. We then would examine the issue and get it fixed for you as well as provide one extra complimentary oil change when we bring the vehicle in. Please contact ****** ****** at ************ so we can arrange all this for you.

  Thank you,

  **** ****** - General Manager

  Customer Answer

  Date: 07/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** * ***** ****