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Find a Location

AurGroup Financial Credit Union, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • AurGroup Financial Credit Union, Inc.

      Fairfield Twp, OH 45011-8356

      BBB Accredited Business
    • AurGroup Financial Credit Union, Inc.

      1401 NW Washington Blvd Hamilton, OH 45013-1748

      BBB Accredited Business
    • AurGroup Financial Credit Union, Inc.

      7560 Cox Ln West Chester, OH 45069-6519

      BBB Accredited Business

    Business ProfileforAurGroup Financial Credit Union, Inc.

    Credit Union
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    This institution is not federally insured. Member accounts are not insured or guaranteed by any government or government-sponsored agency.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/25/2019

    Years in Business: 85

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    AurGroup Financial Credit Union, Inc. in Fairfield, OH is a Credit Union.

    Business Details

    This is a multi-location business.

    Find a Location

    AurGroup Financial Credit Union, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • AurGroup Financial Credit Union, Inc.

        Fairfield Twp, OH 45011-8356

        BBB Accredited Business
      • AurGroup Financial Credit Union, Inc.

        1401 NW Washington Blvd Hamilton, OH 45013-1748

        BBB Accredited Business
      • AurGroup Financial Credit Union, Inc.

        7560 Cox Ln West Chester, OH 45069-6519

        BBB Accredited Business
      Location of This Business
      Fairfield Twp, OH 45011-8356
      BBB File Opened:
      9/23/2002
      Years in Business:
      85
      Business Started:
      1/1/1939
      Business Incorporated:
      6/25/1935
      Accredited Since:
      2/25/2019
      Type of Entity:
      Corporation
      Business Management
      • Mr. Tim Boellner, President
      • Ms. Angela Lambert, Chief Development Officer
      Contact Information

      Principal

      • Mr. Tim Boellner, President
      • Ms. Angela Lambert, Chief Development Officer

      Customer Contact

      • Ms. Angela Lambert, Chief Development Officer
      Additional Contact Information

      Fax Numbers

      • (513) 942-5842
        Primary Fax
      • (513) 612-7761
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/01/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I am writing to express my profound concern about the disclosure of my nonpublic information to credit bureaus and the resulting inaccuracies on my credit report, leading to significant financial and emotional distress. As outlined in 15 USC 1681 Section 602, I assert my right to financial privacy, expecting the confidential treatment of my information. Moreover, 15 USC 1681 Section 604(a)(2) underscores that a consumer reporting agency cannot furnish account information without my written instructions, which have not been provided. I have identified discrepancies on my credit report originating from AURGROUPFIN, adversely impacting my financial well-being. I urgently request the rectification of these inaccuracies. Lastly, please be reminded of 15 USC 1666(b), preventing creditors from treating payments on a credit card account as late under specific circumstances. For your reference, my account details are as follows: Account Number: ********** I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws governing my information. Failure to address these concerns may lead to legal action. I anticipate your prompt response and resolution. Thank you for your immediate attention to this matter. Sincerely, ****** ****
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      James C

      1 star

      04/27/2023

      "I strongly advise against doing business with this company. I recently applied for a car refinancing, but unfortunately, my experience was extremely disappointing. Despite providing all my personal identification documents, including my ID and social security number, the company did not bother to verify my credit score. Instead, they asked for unnecessary documentation that I had never been asked for before. I felt that they lacked empathy and did not make any effort to understand my situation, ultimately leaving me feeling frustrated and let down."

      AurGroup Financial Credit Union, Inc. Response

      04/28/2023

      It is always our goal to give a loan when we can and provide excellent service throughout the process. We strive to build relationships to meet our members' financial needs not only today but also in the future. However, there are document requirements before we can even reach the point of underwriting and reviewing credit history for a loan. The lender from which you want to move your auto loan from has a history of predatory lending practices and faces several lawsuits by consumers. It's our assumption that they did not/do not follow the same guidelines that AurGroup and other lenders do. We are happy to continue this loan application process with you if you provide the documentation we are requesting. Please contact us if you wish to do so.

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