Reviews

Review Details

• Review fromLiz B

  Date: 01/24/2025

  1 star
  I don’t usually write reviews, but this experience was so terrible that I feel obligated to warn others—AVOID THIS DEALERSHIP. In October, I brought my car in for a P-valve issue covered under warranty. After two days of repairs, it seemed fine, but a week later, major issues surfaced: gear shifting failed, dashboard warnings lit up, and blind-spot detection broke. I towed it back, but my new advisor, Alexis, ignored my calls until late afternoon, then directed me to a rental company that was about to close. Two days later, Alexis presented two repair options: a $9,000 harness replacement or a $452 connector fix. Despite this stemming from their initial repair, they claimed my warranty had expired, even though it was valid weeks earlier. With John, my first advisor, gone, I was stuck paying $600 for repairs, towing, and a rental—only for the issue to return two days later. Now they claimed it was covered under warranty because it was "the same problem." My third advisor, Michele, ignored texts on multiple occasions, and weeks passed with no progress. By late December, they still hadn’t resolved the issue. On January 10, I requested a quote to sell the car but was bounced between people and rescheduled multiple times. When Tom finally handled the quote, he admitted the inspection could’ve been done sooner. The next day, he passed it off to someone else, and nothing got done. I escalated to Mitch, the GM, who tried to help, but by then, I was done. Their final quote was shockingly low, and I didn’t want to wait months for more runaround. I sold my car to another dealership for three times their offer. This place lacks communication, accountability, and respect for customers. They claim to be "busy," but it’s at your expense—wasting time, money, and patience. Save yourself the trouble and go somewhere else.

• Review fromAdrienne L

  Date: 11/22/2024

  1 star
  On 11/12 I dropped off my I2017 ***** ** ***** (108k miles) due to not getting proper power and acceleration when hitting the gas. There was no communication until 3 days later when I get a TEXT with a quote that I need $11k worth of work. I go in to the dealership to speak with the servie manager Jeremy and he explains to me my issues are all relating to my engine burning oil and that I need to pay to fix it. I asked WHY I was having all these issues. He begins to explain that my issues are due to "how they make oil now" and there is build up in the engine that is causing it to burn. He says that this is "just a typical problem with all cars right now". At this point they have basically washed their hands of it and said I will always have issues burning oil and should just pay for the repairs or sell the car. I asked why I wasn't informed of these issues back in May when I took it to the dealership in Beavercreek and could have potentially prevented the $11k worth of work. He said I would have to ask the Beavercreek dealership. The next day I go to Jeff Wyler Beavercreek and explain to their service manager my issues. When he hears I have an oil burning issue he immediately tells me that ******* knows this is an issue with their engines and has issued a bulletin to do testing on my engine and see if it is burning oil. If they determine I am burning oil, Hyundai will replace the engine entirely free. So all of the issues they told me I need to pay $11,000 to fix are really covered once I go through the oil testing. I asked Fairfield why I wasn't informed of this bulletin and they said it applies to the first owner only which is not true. Look up **********. The customer service at Jeff Wyler Hyundai Fairfield is terrible. They don't answer the phones and don't call you back. They didn't give me proper information and tried to charge me $11k for something that is potentially free. I will never do business here again. I believe they were trying to scam me.

• Review fromBridget H

  Date: 09/20/2024

  1 star

  Bridget H

  Date: 09/20/2024

  I purchased my used 2021 Hyundai ******** from a used car lot in ***** **** ***l in 2022. I had this vehicle for 2 years and it had 58,000 miles when the transmission went out. I had it towed to this company on 8/17/2024. I called to let them know my vehicle was there because it was dropped off after hours. I did not receive a call until 8/26/2024 to tell me that my vehicle needed a transmission (after calling and leaving multiple voicemails). A service advisor named Michelle finally called me on 8/26/2024. I asked how long this would take and that I needed a rental car since this is my main vehicle we use for our family and for me to get back and forth to work. She said it could take a few days for them to hear back to get the transmission approved through warranty. No one ever called me, I repeatedly called them over the next two weeks when finally a different service advisor updated me on 9/6/2024 that they had approval and that it would take a weeks to complete the job. They told me they would cover my rental only for 5 days and that I would have to pay 35 dollars every day I had the rental that exceeded the 5 days. Michelle then called me 9/9/2024 and told me they were waiting on a part to get there that should be there that day and they would have my vehicle completed by 9/11/2024. I never received a call that my vehicle was ready so I called on 9/13/2024 to ask about my vehicle, a different advisor answered the phone and told me that the part just got there that day and my car would be ready to be picked up by early the following week. I have called every day this week and received no answer on my vehicle. They have had my vehicle for a month and a week and I have only spoke to Michelle twice regarding this vehicle despite my numerous attempts to get ahold of her as well as the service advisor supervisor. The lack of communication is absolutely unacceptable, as is the fact that it needs a new transmission and it has taken over a month to fix

  Jeff Wyler Hyundai of Fairfield

  Date: 09/24/2024

  We do apologize for the trouble communicating. When the vehicle was dropped the number listed was that of your mother, this may have added some confusion to the communication, but we should have been able to clear that up more easily than we did. Unfortunately, our shop is over capacity right now with work and that has caused longer than normal wait times, especially when vehicle come in without an appointment. We do understand that our customers vehicle is an integral part of their daily live, and as such we do our best to work through the backlog as fast as possible. When Hyundai shipped the transmission, we did receive an incorrect part. We caught this right away, and we did get a reorder in immediately. This did add a couple of days to the repair. Our customers are very important to us, for that reason we have layered several methods of communication to try to stay in contact in a timely manner. Again, we apologize that that was not your experience, and we work to continue to improve. Mitch M******** General Manager & Head Coach Jeff Wyler Hyundai of Fairfield Phone: 513-870-9800 Direct: 513-354-3078 Email: ***************************** **** ***** **** ********** ** ***** ******************************* 

• Review fromNancy E

  Date: 07/05/2024

  1 star

  Bought a new Hyundai from Jeff wyler already traded it in because it had been broken in to twice bought gap insurance with my loan which I never received back and have contact them many times about and was told it was processed I will never buy another thing from this dealership and hopefully they will go out of business soon I'm so disappointed in how times they told me I should get it back please go to another place don't buy a ******* 

  UPDATE

  Finally got my gap refund back from Hyundai Fairfield so I'm thankful for that but they told me I would not not sure what changed

• Review fromTeresa W.

  Date: 06/08/2024

  1 star
  Hi my name is ****** ******, and I am sooo ****** about the money I have spent at this dealership I bought my Hyundai Sports SUV ***** ** **** last year May 21st. When I bought this car from **** ******* ** ********** it only had 60517 miles on it and now it only has 65009 miles on it. I have had to spend almost $3500.00 on it which I have had it in the shop 3 times and it's still got the same problem on June 6 I was told it needs a turbo charger so once again i'm out of money and my car is still not fixed. I think that Jeff Wyler Hyundai of Fairfield owes me my money back for all the service they say they did and it's still not fixed . I do want to say that John D*** the service advisor who I've been working with has been very nice and helpful to me.

• Review fromMichael P

  Date: 01/02/2024

  1 star
  This is a terrible dealership!! We dealt with them 5 years ago and when they were Superior Hyundai Northland the repairs, the estimates, the customer service was first rate! Imagine our surprise when we dropped our daughters vehicle off for a relatively simple exchange of her cylinder lock. they informed us right away it could be one to two weeks before completion. No problem we thought we can manage up to two weeks. that's when problems started-- we began calling during week two. busy signals, voice mail, promises of call backs that never came. when my wife finally got someone to answer they forwarded her call three times to a person who laughingly told her that part was unavailable in this region and could take many weeks if at all!! I immediately called Hyundai Superior and found they had the part in stock. Hyundai OEM parts online also had many of these in stock, as did Factory Hyundai parts online!!! showing up in person had no effect. Our daughter is struggling with a terminally ill husband and my wife are old army veterans wand just getting by. So week three and week 4 pass- not one phone call to any of us or just take 30 seconds to tell us what's up.Finall my wife call incessantly starting day 32. stating the time has come to get outside agencies involved. Funny how that works- the next evening our vehicle was ready. we know they had some construction goin on and its over the holidays- that's no reason not to return a single phone call made by four adults over a four and a half week period- literally scores of calls-- good luck to you if you trust your vehicle to this dealership

• Review fromJanet B

  Date: 09/01/2023

  1 star
  I would give no stars if I could. Sold a car with a promise of a warranty. Then, told the warranty was a different type than I was told originally. Then told no warranty at all. They did NOT stand by what they promised. They also dodged my calls for days until I got someone higher up involved. In addition they tried to charge my son more for the car than the published price. We would up taking the car back. I really can't say ANYTHING good about my experience with Jeff Wyler.

• Review fromJ. D.

  Date: 08/29/2023

  1 star

  J. D.

  Date: 08/29/2023

  I purchased a 2021 *** ****** from ******* Hyundai in Columbus 2 weeks ago. They did not have the wheel lock key to remove the locks on the wheels. They ordered and sent me a key in the mail. Instead of sending a key they sent a complete new set. This means I still can’t get the old locks off. Naturally I need a local Hyundai dealer to do the maintenance on my vehicle so I contacted Jeff Wyler Hyundai in Fairfield. When I asked if I could use there master lock or have them remove the locks they informed me it would be $45. So instead of taking care of a new customer who would be bringing their vehicle to them for all scheduled maintenance and repairs. They chose to nickel & dime me right from the start. I avoided Jeff Wyler dealerships when looking for a vehicle because of their high pressure sales people. Clearly that does not stop at the sales floor. Do yourself a favor and look elsewhere for someone that values building a relationship vs making every penny possible.

  Jeff Wyler Hyundai of Fairfield

  Date: 08/30/2023

  Hi **** I understand the frustration you are facing with the vehicle you purchased from *******. I'm sorry you felt the need to avoid us when shopping for your new CPO vehicle. We provide a great sales experience, and our google reviews reflect that. We have a huge customer base of loyal customers that reward us for the experience we provide, and we reciprocate that loyalty. If ****** is not willing to reimburse you the $45 charge to satisfy you, please let me know and i will see that we provide you the assistance you need.

  J. D.

  Date: 08/31/2023

  Apparently you consider high pressure sales and squeezing every penny out of a person a great sales experience. No thank you. I feel the drive to a dealership away from me would be a less costly and stressful experience.

• Review fromTia C

  Date: 06/23/2023

  1 star

  Tia C

  Date: 06/23/2023

  I would like to complain and find out what we can do about **** Wyler Hyundai dealership in Fairfield ****. My 2014 Santa Fe sport. On May 27 my family and I were going to ** for a mini vacation with my husbands family. I was going 75 on the highway and my gas petal stops working. I start to panic as I have two little kid's with me and I am all the way in the left hand lane. I quickly try to get all the way over to where I could pull off to the side of the highway to figure out what to do next and what happened. We safely got all the way over, and thankfully we didn't get hit. I turned m car off and turned it back on. I figured out my car wouldn't shift so we were stuck going 25 on the highway until we were able to find an exit. We found the exit and got to a safe point and were able to call Hyundai. We found the closest Hyundai to ** which was in Somerset ********. They were amazing and they helped so much. They got my engine approved within a few hours due to rod bearing failure which is a recall on my car. They fixed my engine and it was all ready to go on June 5. Now I had to call the costumer service and get a reunited tow to Fairfield to get my car back. Finally was about to get the tow approved and it was back in **** on June 16. I got my car back and the brakes seem like had rusted since they were sitting on the parking lot in ******** for 13 days since the customer service department of ********************** wouldnt get back with me. I had to take my car back in to the Fairfield location June 19 because I had a coolant leak. I had no coolant in my car which then leads me into not having a car for work. I thankfully got the rental car back that I had for three weeks but now they said they have fixed my car due to a failure part on the refurbished engine WITHOUT consent. I told Fairfield to not touch my car until we hear something back from the warranty company to see what our next steps are. Now Fairfield is demanding us to pay over $600.

  Jeff Wyler Hyundai of Fairfield

  Date: 06/29/2023

  Hello ***, I apologize for the confusion on this transaction and I am glad that we were able to get it resolved with you. I just spoke with your husband and he confirmed that everything has been handled. If you need anything moving forward please feel free to reach out.

• Review fromChevaux B

  Date: 05/12/2023

  1 star

  Chevaux B

  Date: 05/12/2023

  Ever since my car has been in the shop since March 31st, i’ve been getting the runaround on the status of my vehicle. There has been little to no communication unless I initiate it, they have a hard time returning my calls and voice messages, or don’t know how to answer the phone. On May 4th, I’ve called about the status of my vehicle. They advised me that it’ll be ready in the beginning of the following week. The following week comes, i’ve heard nothing. No call once so ever. So i went up there on Thursday, May 11th, and asked again on the status of my vehicle. They said it’ll be ready tomorrow( May 12th). Now it’s the end of the business day on May 12th and I haven’t received no form of communication on my vehicle. I understand you guys are busy, but basic and simple communication goes a long way. Being lied to for no reason isn’t the right way to conduct business and I don’t respect it, especially when I spent a large amount of money on a product.

  Jeff Wyler Hyundai of Fairfield

  Date: 05/22/2023

  Hello ******************,We have been working on some things to improve our communication. I apologize that this issue effected you. I did get your email late Friday evening and made sure you were contacted on the 13th as your vehicle had been completed on the 12th. Sorry about the lack of communication. Best Regards,***************************** General Manager