Heating and Air Conditioning
Thomas & Galbraith Heating, Cooling & PlumbingHeadquarters
Reviews
This profile includes reviews for Thomas & Galbraith Heating, Cooling & Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 573 Customer Reviews
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Review fromMichelle S
Date: 11/25/2024
5 starsMichelle S
Date: 11/25/2024
No complaints. Scheduled a plumber on their flex schedule for emergency drain issue. They send a photo of the plumber that will arrive ahead of time so I know who to expect. Professional and delivers results.
Thomas & Galbraith Heating, Cooling & Plumbing
Date: 12/02/2024
Thank you for taking the time to leave a 5-star review! Were thrilled that your recent service call was a positive experience. Feedback like yours motivates our team, and were honored to serve the Cincinnati community.If you ever need further assistance, dont hesitate to reach out to Thomas & Galbraith!Review fromThomas D
Date: 11/22/2024
5 starsThomas D
Date: 11/22/2024
We had maintenance on our tankless water heater and our technician was very professional. We also had T&G install and maintain our air conditioners and boiler system with regular maintenance. The technicians always are knowledgeable and courteous.Thomas & Galbraith Heating, Cooling & Plumbing
Date: 11/25/2024
We’re so glad your service call was a 5-star experience! Feedback like yours motivates us to keep delivering the best service to our customers. Our technicians work hard to embody our core values, and it’s wonderful to see that reflected in your recent service call. We're proud to serve Cincinnati with integrity and excellence. Should you ever need assistance again, don’t hesitate to reach out to Thomas & Galbraith team!Review fromDiane P
Date: 11/22/2024
5 starsDiane P
Date: 11/22/2024
Thomas & Galbraith Heating & Cooling is by far the best customer service company. From my experience with picking my heating and cooling unit, to the install, to the maintenance under my membership program. Everyone has been the best. Seth was my maintenance tech, friendly, very knowledgeable. He performed his service-explained his service and was done within the hour. I would recommend Thomas & Galbraith.Thomas & Galbraith Heating, Cooling & Plumbing
Date: 11/25/2024
Thank you so much for the glowing 5-star review! We're thrilled to hear that we met your expectations. Our technicians work hard to embody our core values, and it’s wonderful to see that reflected in your recent service call. It’s feedback like yours that makes serving the Cincinnati community such a rewarding experience. Please don’t hesitate to reach out if the Thomas & Galbraith team can assist you with anything else in the future!Review fromRuth G
Date: 11/18/2024
5 starsRuth G
Date: 11/18/2024
The services were spot on! Seth took his time explaining what was going on with my 22-year-old furnace, which is still running well. It needs some work, but I feel confident I can't go through the winter with just one repair. I won't have to replace the whole furnace, but I will have to consider it for 2026! Also, I loved the pictures, which helped explain and demonstrate the issues better. Thank You, Seth.Thomas & Galbraith Heating, Cooling & Plumbing
Date: 11/19/2024
We’re so glad your service call was a 5-star experience! Feedback like yours motivates us to keep delivering the best service to our customers. Our technicians work hard to embody our core values, and it’s wonderful to see that reflected in your recent service call with Seth. We're proud to serve Cincinnati with integrity and excellence. Should you ever need assistance again, don’t hesitate to reach out to Thomas & Galbraith team!Review fromDanielle C
Date: 11/15/2024
5 starsDanielle C
Date: 11/15/2024
Everything went great! He was in and out within the hour! The dishwasher and sink have been great since!!! Can't beat the availability and one-year warranty! Thank you so much!!!! (:Thomas & Galbraith Heating, Cooling & Plumbing
Date: 11/19/2024
Thank you for the 5-star review! We're so happy to hear that you had a great experience during your service call. Serving the ******************** is a privilege, and your positive feedback means the world to us.Should you need anything else in the future, the Thomas & Galbraith team is here for you!Review fromJamarkus S
Date: 11/14/2024
5 starsJamarkus S
Date: 11/14/2024
Very courteous very professional and took the time to make sure I understood the plumbing work being done and why it needed doneThomas & Galbraith Heating, Cooling & Plumbing
Date: 11/15/2024
Thank you so much for the 5-Star review regarding your recent service call. We are so pleased that you had a 5-star experience! We appreciate the comment! Your feedback is one of the many reasons we love serving the Cincinnati community. Please let me know if there is anything our team at Thomas & Galbraith can help with in the future!Review fromGlen G
Date: 11/13/2024
5 starsGlen G
Date: 11/13/2024
They were responsive and answered my questions clearly. I would recommend them to anyone.Thomas & Galbraith Heating, Cooling & Plumbing
Date: 11/19/2024
Thank you for the 5-star review! We're so happy to hear that you had a great experience during your service call. Serving the Cincinnati community is a privilege, and your positive feedback means the world to us. Should you need anything else in the future, the Thomas & Galbraith team is here for you!Review fromKathleen U
Date: 10/31/2024
5 starsKathleen U
Date: 10/31/2024
Needed a furnace check. The technician was knowledgeable explaining everything he was checking for. Very friendly. No pressure to buy or replace anything I didn't need. I will use this company again.Thomas & Galbraith Heating, Cooling & Plumbing
Date: 11/15/2024
Thank you for taking the time to leave a 5-star review! Were thrilled that your recent service call was a positive experience. Feedback like yours motivates our team, and were honored to serve the Cincinnati community.If you ever need further assistance, dont hesitate to reach out to Thomas & Galbraith!Review fromKen R
Date: 10/24/2024
1 starKen R
Date: 10/24/2024
My furnace wouldn't kick on so I called them for an inspection. The 1st technician didn't have a clue what to do and kept calling a 2nd technician for help. The 2nd tech came out and misdiagnosed the problem. The 1st tech was 2 hours late showing up and spent 4.5 hours and the 2nd tech spent 1.5 hours and between the two of them they accomplished NOTHING. I got billed $187. The next day a 3rd tech came out and found the problem but had to order parts. 5 days later the 3rd tech installed the parts to fix the problem. Over $1000 later I had heat. I will NEVER use them again. and I will tell anybody that will listen to not use them either.Thomas & Galbraith Heating, Cooling & Plumbing
Date: 11/15/2024
Thank you for sharing your feedback. We sincerely apologize for any frustration you experienced during the repair process and appreciate the opportunity to explain what occurred.
Diagnosing system issues, especially with equipment we didnt install or maintain, can sometimes be challenging. Our technicians often consult with one another to ensure we explore all potential solutions thoroughly. This collaboration takes time, but it is intended to provide the most accurate assessment and best course of action for repairs.
During the first visit, the inspection was limited by nightfall visibility, which impacted the ability to fully diagnose the issue. However, we were able to replace a fuse, leaving your system operational and your home with heat that evening. The diagnostic charge of $187 was for this initial work, which was discussed and agreed upon before proceeding.
Once the full issue was identified, the necessary part had to be ordered. We expedited shipping to minimize delays, but as part delivery is outside of our direct control, we worked as quickly as possible to resolve the issue once the part arrived. The cost of the final repair was reviewed and approved before we completed the installation.
We regret that this process was longer than anticipated, but we are glad we could ultimately restore heat to your home. We strive to deliver the best possible service, and your feedback will help us continue improving. If you have any further questions or concerns, please feel free to reach out.Review fromI. R.
Date: 10/21/2024
1 starI. R.
Date: 10/21/2024
ZERO STARS! Company is completely unresponsive to client issues. Beware, they can't even install standard plumbing from scratch in a gutted bathroom. When I pointed out that the plumbing was installed incorrectly, they told me I was wrong and lied to me for over 6 weeks until they realized they couldn't install the hardware because the plumbing was installed incorrectly. This company doesn't return phone calls. Their supervisors ghost you. I WOULD RUN NOT WALK AWAY FROM THIS BUSINESS! I am only writing this to warn other potential clients NOT to use Thomas & Galbraith. At least the crew that worked on my house were incompetent.Thomas & Galbraith Heating, Cooling & Plumbing
Date: 11/15/2024
Thank you for taking the time to share your feedback. While were sorry to hear about your dissatisfaction, we want to emphasize that we have had multiple conversations with you to address your concerns and have worked diligently to resolve the issues you experienced.
After thoroughly reviewing the situation, its important to note that many of the challenges encountered were the result of pre-existing conditions related to the *** tile installation. While we understand your frustration, these factors significantly impacted our ability to complete the work as expected. We have since taken steps to address all valid concerns and have communicated these resolutions with you directly.
We take pride in the professionalism of our team and the quality of our work, and were disappointed that this experience did not meet your expectations. Thank you for providing your perspective, and we hope youll consider that we have made every effort to make things right.
I. R.
Date: 11/17/2024
to be honest, the problem was not the tile job. The problem was that your plumbers installed the regulator 4 inches away from the faucet, thus making it impossible to install any hardware as your technician found out on the sixth time he came out to the house. You pride yourself on doing a professional job to building code and this was anything but. Continue to deflect and make it my problem rather than the fact that you hired incompetent plumbers with poor supervision. Your idea of addressing my concerns was sending multiple people out to my house only to tell me that it look great and the best job anybody has ever seen. You gaslight and deflect from what was obvious and incorrect install and then you double down on it, shame on you for trying to blame a homeowner when the problem was entirely the installation.
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