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Find a Location

Cincinnati Financial Corporation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCincinnati Financial Corporation

    Insurance Companies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Alert:

    The BBB has received consumer information indicating that the name of this business has been spoofed in order to perpetuate an employment scam. Consumers report being contacted by someone claiming to be from Cincinnati Financial Corporation, or its lead subsidiary The Cincinnati Insurance Company, who requests bank account information as a contingency of employment. BBB has confirmed with Cincinnati Financial Corporation that the company is not affiliated with these sorts of hiring practices and anyone who encounters this scam should report it to the FTC.

    BBB offers the following tips on how to recognize a job scam:

    *Job offers from strangers. If someone approaches you about a job before you've contacted them or provided a resume, be wary.
    *High pay for simple work. Job offers promising to pay a lot of money for jobs that don’t seem to require much effort, skill, or experience should raise a red flag.
    *Requests for money. If someone wants you to pay a fee or buy something to get work, stop. This is a sure sign of a scam. Once you’ve paid, the scammer disappears and so does your money.
    *Requests for personal identity or financial information. Be very suspicious if an unfamiliar “employer” or recruiter asks for your Social Security number, birth date, bank account number, or other private information that could be used to steal your identity.

    For more information about employment scams, contact your local BBB.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1981

    Years in Business: 56

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Cincinnati Financial Corporation, in Fairfield, OH operates through a family of insurance and financial services subsidiaries including The Cincinnati Insurance Company which itself has four insurance subsidiaries.  Cincinnati Financial Corporation serves home, auto, life and business needs.

    Products & Services

    Insurance protection for home, auto, life and other personal lines. Also, insurance products, loss control and leasing services for businesses.

    Business Details

    This is a multi-location business.

    Find a Location

    Cincinnati Financial Corporation has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      6200 S. Gilmore Rd, Fairfield, OH 45014-5141
      BBB File Opened:
      1/1/1981
      Years in Business:
      56
      Business Started:
      1/1/1968
      Business Incorporated:
      3/4/1992
      Accredited Since:
      1/1/1981
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 37073 for this business, issued by Ohio Department of Insurance. The expiration date of this license is 1/31/2025.

      These agencies may include:

      Ohio Department of Insurance

      50 W. Town Street, Third Floor Suite 300

      Columbus OH 43215

      (800) 686-1526

      http://www.insurance.ohio.gov

      BBB records show a license number of 37019 for this business, issued by Ohio Department of Insurance. The expiration date of this license is 9/30/2024.

      These agencies may include:

      Ohio Department of Insurance

      50 W. Town Street, Third Floor Suite 300

      Columbus OH 43215

      (800) 686-1526

      http://www.insurance.ohio.gov

      Type of Entity:
      Corporation
      Alternate Business Name
      • Cincinnati Specialty Underwriters
      • CSU Producer Resources Inc.
      • Cincinnati Casualty Company
      • CFC Investment Company
      • Cincinnati Life Insurance Company
      • Cincinnati Insurance Company
      • Cincinnati Indemnity Company
      Business Management
      • Mr. Steven Johnston, Board Chairperson
      • Mr. Donald J Doyle, Senior Vice President
      • Mr. Stephen M. Spray, President/CEO
      • Kelly Chasteen, Assistant Vice President
      Contact Information

      Principal

      • Mr. Stephen M. Spray, President/CEO

      Customer Contact

      • Kelly Chasteen, Assistant Vice President
      Additional Contact Information

      Fax Numbers

      • (513) 870-2097
        Other Fax

      Phone Numbers

      Customer Complaints

      19 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/01/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I was in a car accident May 8, 2024. The driver at fault is insured by Cincinnati Financial. I was eventually reached out to by the local claims adjustor Aaron D****** and given the claim number *******. I provided photos of the accident and received no further correspondence. I sent repeated emails as well as called and left a voicemail over several weeks with no response. I reached out to his supervisor Stephanie B**** and left two voicemails. I was asked over text what the claim number was and provided it as well as an explanation of why I was reaching out. I then received no further correspondence from Stephanie or Aaron. It has now been two months since the accident and I still have a damaged vehicle and have not even been able to provide a statement. I am seeking to file a complaint within Cincinnati Financial, as well as resolution for this car accident.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ronald P

      1 star

      06/14/2024

      I switched auto insurance to Cincinnati after a strong recommendation from a highly respected body shop in ********* Ohio after I paid for an unrelated issue. Rates were high but I was comforted being with an old line company with anticipated integrity. A few weeks ago my wife brushed another vehicle while parking. Being honest she found the owner. Claims were made by them and us. Minor paint damage on both. We have a 2020 Lexus and damage was $4000. If you know current body shop prices this is extremely minor. We just received notice that we will not be renewed due to the claims. When I was accepted I am sure they researched my previous claims which were many years ago. I am not an insurance abuser. For a reputable company to drop a client for minor claims after charging premium prices is a company with absolutely no integrity or compassion for their clientele. Avoid this company who's net profits for 2023 were $ 1.843 billion as they will take from you and have no desire to continue their part of the relationship with integrity. Insurance is a very competitive business. Take a few minutes and look elsewhere and if your with Cincinnati same advice before you may be denied a claim or dropped if you file ANY claim. ******** 

      Local BBB

      BBB Cincinnati

      BBB Reports On

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