Complaints

This profile includes complaints for Performance Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Performance Honda

  5760 Dixie Hwy Fairfield, OH 45014-4204

  
• 

  Performance Honda

  5726 Dixie Highway Fairfield, OH 45014

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a car that was unsafe and they tried to hide it from me.

  Business Response

  Date: 05/02/2025

  Good afternoon,

  *** ******** statement is quite vague.  *** ****** will need to provide more exact details/explanation of his complaint in order for the dealership to investigate and formulate a response. 

  Customer Answer

  Date: 05/04/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The situation has been addressed. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like my warranty that I purchased at purchase of car.

  Business Response

  Date: 04/02/2025

  Good afternoon,

  The dealership apologizes to *** *******.  The policy was not properly disclosed on the vehicle sales contract, so it was never initiated.  Attached is the new Tire & Wheel contract for *** ******* that she has signed.  The contract has an effective date as of today and will give her a fresh 84 months starting today.  

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business made a clerical error on my title work, leaving off part of my name as it appears on my drivers license And I could not register my vehicle. I alerted the business Immediately, made the two hour trip to return the rejected title, and was promised that a replacement title would be expedited. When the promised date came and went, I attempted to contact the dealership several times to follow up and received no response, even though I was told the message was delivered. I left for a 10 day trip thinking that the replacement title would be delivered while I was out of town, but nothing has been received by me. Today is March 9 and my temporary tags expired after 45 days on February 18. I purchased the vehicle as a business investment in order to do ride-sharing and I have lost several weeks of income and still cannot register nor drive the vehicle I purchased and am currently making payments. No one has followed up with me.

  Business Response

  Date: 03/12/2025

  Good morning,

  The corrected title was completed and mailed to Mr. W******* last week.  Mr. W******* should be in receipt of the corrected title.

  Business Response

  Date: 03/19/2025

  Good morning,

  The Finance Manager at Performance Honda spoke with Mr. W******* last night and Mr. W******* confirms he is in receipt of the title.

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Hubert W*******
  

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our **** ***** ****** for regular maintenance to Performance Honda on 2/4/2024. The hand brake was loose and they suggested a ~$900 charge to change the caliper which they said was the issue. We agreed to the suggested repair/parts/labor. They returned the vehicle on 2/4/2024. When we took it home that same day we realized the hand brake was still lose. Took the car back on 2/5/2024 and at the end of the day, they called and said “Oh we forgot to tell you it needs a cable too and that’s another ~$900!!! First off they returned the vehicle stating everything was taken care of and then said we forgot to mention the additional need!! If they had told us the additional need ahead of time as part of the estimates, we would not have proceeded with any service and taken it to another dealer. This is unacceptable and totally a way to rip off customers. They came back with a reduced cost to do the cables but we no longer trust them. They need to fully reimburse the cost they charged for the calipers etc., they claimed they fixed. They made a mistake by not letting us aware of the costs upfront and also by not even telling us the problem they charged us for wasn’t even fixed. It’s on them. You should reconsider their business rating. They are also not very customer oriented. Feels like snake oil sales people looking to rip off customers. Their Service intake folks are not very competent. I will complain with Honda NA as well as this dealership’s incompetence will eventually drive customers away. I would like a refund of ~ $900 that I was charged for the hand brake issue.

  Business Response

  Date: 02/10/2025

  Good morning,

  Brian F**** at Performance Honda spoke with the customer and explained that the necessary replacement of the cables was missed on the original paperwork by the service advisor.  The dealership offered a heavily discounted price (approximately $600.00) to the customer for the replacement of the cables.  Unfortunately, the customer does not see this as an honest mistake.  The dealership is offering to replace the cables at no charge to the customer however they are not open to reimbursement for services already performed.   

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  The dealership charged for services that did not fix the issue and told us it was fixed. 
  

   

  We do not trust their service department anymore to consider their offer to replace the cables at “no charge” and would like a full refund of the cost they charged for claiming to fix the issue in the first place - approximately $900.

   

  Maybe an “honest mistake” but totally unacceptable as a reputed organization, especially given the issue relates to a safety system - hand brake - and they did not fix the original problem as claimed.

  If they had told us that as part of the estimate, all of this needs to be done before performing the service, I most definitely would have taken my car to a different company to get a second opinion.

  
  Regards,
  
  ********** *************
  

  Business Response

  Date: 02/17/2025

  Good morning,

  The dealership stands behind their offer and feels it is a fair one.  The customer recently left a poor review of Performance Honda on ******. The dealership is not inclined to offer anything further.

• Initial Complaint

  Date:01/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in October 2023 I traded in a vehicle and signed over the title, I was advised by local authorities my title was never transferred by the dealership. I have left message with non response. This effects my me legally and is a problem that should joy have happened. I need this resolved as possible.

  Business Response

  Date: 01/20/2025

  Good morning,

  *** ****** traded in her 2014 ********* ****** on a 2019 Kia Optima on November 2, 2023.  The title for the ********* ****** was issued to Performance Honda on November 15, 2023.  Performance Honda then sold the vehicle on December 7, 2023, and was then titled to the new owner on December 20, 2023. Please see attached ******.  Performance Honda disputes *** ******** allegation regarding the title not being transferred.

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have been loyal customers of Performance Honda for years. We both purchased our vehicles there and took them there for all services. I had my Accord there on May 25 and had the brake calipers replaced. My car began making horrible noises and it sounded as if the entire bottom of the car was going to fall off. It did not feel safe to drive very far so I took it to Jeff Wyler Honda which is closer to my house to determine what was going on. They discovered that “the rear caliper body to caliper bracket mounting bolts were missing.” They were simply gone. They asked if I had the calipers replaced recently. They had to order the bolts and recommended that the car shouldn’t be driven with the bolts missing. My wife and I had to share her car and she had to utilize Uber a couple of times until the bolts could be replaced. I had to pay $163.99 for the installation of new bolts. I reached out to Performance Honda and received a call from M***** H******** He said he was the manager there even though he was not listed on their website at all. I explained what had happened and he immediately became defensive and said it was not the fault of his garage. I offered to show him the receipt and video showing the bolts were completely gone from a job one of his employees completed. He said he didn’t need to see anything because it was not their fault. He could not explain how caliper bolts fall out. I asked to speak to someone else and he said he was the person in charge. He eventually hung up on me. I sent an email to the GM asking for help and he never reached out. I have the video from Jeff Wyler showing the bolts missing but I am unable to upload it.

  Business Response

  Date: 10/03/2024

  Good afternoon,

  Mr. ****** had the repairs done in May 2024 at Performance Honda (Repair Order attached).   The repairs included replacing 2 seized calipers, replacing rear brake pads and resurfacing rotors.  If the caliper bolts were missing after the repairs, it would not have taken 4 months for this issue to occur.  There is nothing to support the dealership giving Mr. ****** a refund in full for the work they completed.  The dealership will agree to reimburse Mr. ****** for the work done at Jeff Wyler in the amount of $163.99.

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in to them on June 3, 2024 and the test showed my car was in fact losing oil. My car was kept at the dealership for over 6 weeks. I was told the issue had to do with pistons which required repairing at their expense. During this time, I repeatedly had to follow up with the dealership to inquire about the status of my car. At one point, I was told the technician working on my car quit causing further delays as they sought a replacement. Then I was told they were waiting for one bolt to come in which caused further delays. I finally emailed a letter to a customer service representative at the dealership and with a few hours someone was calling me telling me my car was ready for pick up. A few hours after I arrived home, I decided to check the oil level. Under the hood of my car is a mess and I discovered my car was completely dry of oil which is unacceptable and could potentially damage the engine of my car. This oversight demonstrates a severe lack of attention to detail and raises questions about the quality of service provided by the dealership. I also question the condition of my car and I would not feel comfortable taking my car back to them to do any kind of work on it. The entire ordeal has been extremely frustrating and inconvenient. I am very disappointed with the level of service provided by Performance Honda Dealership and feel that they have not acted in good faith. I am requesting the Better Business Bureau office to investigate and resolve that matter involving my vehicle. As I stated earlier, I do not trust that establishment to repair my car. I would love to have my vehicle towed to another dealership to examine for any repairs that may be needed related to my initial issue. I am hoping and praying no further damages were done to my car by driving it home with not a drop of oil in it.

  Business Response

  Date: 07/26/2024

  Good morning,

  M***** H******* (Service Manager) and B**** F**** (Service Advisor) at Performance Honda have reached out to Ms. ************ several times, however Ms. ************ has not responded to any of their messages.

   

  Business Response

  Date: 08/13/2024

  Good afternoon,

  Ms. ************ did have her vehicle towed to the dealership on 7/26/24.  After numerous attempts to diagnose the vehicle, the dealership concluded that the engine needed to be replaced.  The dealership is currently in the process of doing so and this should be completed by the end of this week with no cost to Ms. ************.    The dealership has provided Ms. ************ a loaner vehicle during this time, also at no cost to her.  

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.  

  I have not received my vehicle back as of yet and Performance Honda will have had it 2 weeks tomorrow.  Once I do get my vehicle back, I would like to drive it for a couple of weeks to make sure the repairs are done correctly and that I will not be broke down on the side of the road like I was a couple of weeks ago.  The last time Performance Honda had my vehicle for over six weeks and claimed the repairs were done and after driving my car for a less than a week it  stopped running and I had to have it towed back to the dealership.  I am not sure if the people working on my car know what they are doing. 

  As far as B**** and M***** from Performance Honda reaching out to me and me not responding to them is just not true.  I have never received a message from M***** nor have I ever met him.   I am not even sure who he is.  Phone records can prove that.  When I texted A***** letting her know there was no oil in my car when I got it back a few weeks ago, B**** let me a message stating the oil was so clear I probably couldn't see it.  Why would I not return phone calls or emails from a company that has my vehicle.  That just does not make sense.

  
  
  Regards,
  
  ********* ************
  

• Initial Complaint

  Date:03/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought 2 new Hondas. And had one custom made from this dealership. They added on multiple packages to the sum of almost $8,000 in packages. I spoke with Richard in Finance and had him cancel everything except my GAP and Windshield coverage. I spoke with him on the phone as well to cancel EVERYTHING but my GAP and Windshield coverage. I got a email sent to me from who I believe to be one of the managers there of the copies. Just for them to tell me that I requested to cancel GAP. Originally I was going to cancel it but before signing ANY paperwork Richard in finance assured me to not cancel GAP and he would proceed to cancel everything else for me. Now I have been in a head on collision with a bus at the worst time of my life and at my peak in my Army career to only be dealing with them referring to a email prior to me speaking with Richard and NEVER signing anything to cancel my GAP but cancel everything else such as key fob replacement tire and wheels and interior and exterior packages on the vehicle. Not only did all I ask was for them to fax a letter to my GAP provider to say it was cancelled in error they said they will not be doing that. Even though it was there error. But clearly they are beyond human mistakes and I guess I have to take it to court because I have proof and all my signed documents of me cancelling everything but gap and windshield. And phone recording of Richard saying to not cancel it because of it covering 87 months so I didn’t! But they are still holding to that email I sent before speaking with Richard and getting the proper documents. He called me and we decided to not cancel GAP but cancel everything else. He then emailed me documents I didn’t sign and didn’t verify with signatures and other paperwork

  Business Response

  Date: 04/01/2024

  Good afternoon,

  Please accept this as the formal response from Performance Honda to the complaint filed by ******* **********.  As reflected on the Buyer's Order which *** ********** signed, there were numerous additional products she chose to purchase. Attached is the original GAP contract as well as the GAP cancellation form, both signed by *** **********.  Also attached is the prorated refund check that was sent to the lien holder (GE Credit Union) upon *** ********** cancelling the products she stated she did not want.  More importantly, attached is the email correspondence between the dealership and *** ********** confirming she wanted to cancel all products with the exception of the windshield protection.  On March 26 *** ********** reached out to the dealership to ask that they send a letter to the insurance company stating that the GAP insurance was cancelled in error.  She was recently involved in an accident and her vehicle was now totaled.  Matt L*******, General Manager of Performance Honda, responded to *** ********** that he declined to do that.  Performance Honda will not be a part of deceiving any insurance company.          

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently purchased a vehicle in cash for a **** ***** ****** **** V6 coupe. Alongside the vehicle I purchased an Extended Warranty valued at $1,700. I brought said vehicle back in about a month ago for a timing belt replacement. Unaware to me, the vehicle had a leaking oil pump seal, and front drivers axle leaking transmission fluid. Problem was taken care of at Sales expense. Fast forward to February 21,2024. I brought my vehicle back in for a no start issue. I would have thought that a starter motor would be covered under a EXTENDED warranty. Dealer who sold me the vehicle “enhanced” the warranty during the titling fee. I was quoted just shy of $1,100 OUT of pocket to get this repair done. I spoke to a privately owned mechanic and was estimated $500 LESS than half the price of what this dealer wanted to charge. I tried contacting every way I could to get an update on this situation. I was left unanswered more than 10 times. Left 2 voicemails, both on Kaitlyn and Ashley’s desk answering machine. The service advisor texted me status etc, but failed to respond to me 2 hrs later. Basically leaving me in the dark about the whole situation.

  Business Response

  Date: 02/29/2024

  Good afternoon,

  Josh V******* at Performance Honda reached out to the customer and set up an appointment to address some of his concerns.  The dealership will provide an update after their meeting.  

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a used ********** from performance Honda that has a faulty motor for 14k dollars. We even purchased a warranty with the vehicle that denied our claim. We have only put 2000 miles on the vehicle since purchase and 1k miles was the dealership doing an oil consumption test. I’ve been in contact with Honda tirelessly to no avail and they aren’t willing to help. I have all of the proof of the vehicle being in the dealership for months and every conversation I’ve had with the people who work there. They sold me a vehicle with a damaged motor and aren’t willing to help me at all even though I can’t get another vehicle and I’m stuck with the loan and can’t afford a new engine. I’m sending some of the messages between me and the salesman. You can see how disregarded I’ve been and that’s just a drop in the hat of all of the paperwork I have.

  Business Response

  Date: 08/22/2023

  Good afternoon,

  Matt L******* at Performance Honda spoke with the customer today.  Performance Honda requested the customer bring the vehicle to the dealership and they will replace the current engine with a used engine at no cost to the customer.  The customer approved this offer and will be bringing the vehicle to Performance Honda to have the work completed.

  Customer Answer

  Date: 08/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****