ComplaintsforAmourgis & Associates Attorney and Counselors at Law

• Initial Complaint

  09/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I hired Amourgis to negotiate a case against me for an unpaid hospital bill. I set up a payment plan over the phone to cover the retainer. The plan was $100.00 every two weeks. The first payment was made on Aug 1st. Since the initial payment Amourgis has only sent a letter of representation to the opposing counsel. The letter was sent on Aug 12. The opposing counsel filed for default judgement on Aug 7 and judgment was granted on Aug 12. Every time I called to talk to the company, they would give me updates on things I had already informed them of or previous updates. Most of the communication from Amourgis was requesting that I make payments earlier than the payment plan that was established. After becoming annoyed with how the service was being provided, I asked to speak with supervisors. Every time I was told they are busy. When I finally told them i did not want to do business with them anymore and wanted a refund, I was informed that I would need to talk to the attorney to do that. A phone appointment was made to facilitate this request. I called Amourgis 10 min before my scheduled 1 o'clock meeting and I was told by the receptionist I would receive a call at 1. Noone called. By this point two payments had been made. I called Amourgis on the 26th of August and told the m my complaint and request for refund again. They gave me the same run around and set up an in-person meeting with a lawyer for Friday the 30th at 1pm. I went to my appointment and the lawyer I was supposed to meet with was not in. They took another payment of $100.00. Two days later I receive an email from the company saying that the lawyer has covid and would not be able to attend my meeting; after I had already gone up to the office and found that out two days prior. I called the company on Sept 4th to try to get my refund and terminate service. They told me their lawyer would have to settle the disagreement. They still have not stopped service and are requesting more money from me.

  Customer response

  09/09/2024

  I had a scheduled phone call with a lawyer for 1130 am today 9/9/24. as of 1150 am no attempt to contact me has been made.

  Customer response

  09/09/2024

  Amourgis Attorney did contact me today. We have agreed to terminate services and to refund me the requested amount. This matter has been resolved.

• Initial Complaint

  08/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This organization preys on individuals who are in *** of help. They make it seem they are there to help you. Once you realize that its not the case and you want to cancel everything they want to keep your money. I was told in the beginning if I feel I no longer want the services I can always cancel and they would refund my money with no issues obviously that is a lie. I have been contacting for 3wks I have been brushed off and given tons of excuses. They have done nothing for me but yet keep my money and documents in which I paid to send it. I am extremely disgusted on any organization that preys on people in need.

  

  Business response

  09/03/2024

  We have researched this file thoroughly.  Every fee agreement and every conversation with each client confirms that upon cancellation, we bill for the time we spend on each clients case. To date, we have spent ***** hours of time on Ms. ******** case for a total of $1521.50 and have received a total of $400.   This includes approximately 3 hours of time on the phone divided amongst 35 phone calls.   When this was addressed with ******************, she informed us that all we did was "shove her papers into a file, which takes 2.5 minutes and that we did absolutely nothing else.  This statement is simply inaccurate on multiple levels.
  
  It is standard procedure to assist our clients in obtaining the trustee-required documents as quickly as we can so that we can prepare the cases/petitions quickly as possible to get their financial woes behind them.  In this instance, if ****************** had fulfilled all of the trustee requirements (full retainer received, all documents submitted, and credit counseling course completed) when the two pending lawsuits she has against her reach garnishment phase, we would have been in a position to file very quickly with a minimum of disruption to the client.   For some, this process is a time-consuming and frustrating, albeit necessary, effort that not all are able to fulfill.  In this instance, it is unfortunate that the time we spent attempting to assist her in putting these lawsuits behind her was not recognized.  To that end, as a courtesy we are providing a full refund of $400 which will be mailed to ****************** via a live check through USPS.  The file has been noted as such and has been closed, never to be reopened. 

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been waiting to meet with an attorney to discuss my bankruptcy case for nearly two weeks. I have provided all requested information in a timely manner and still have not been able to meet with an attorney. I require legal advice related to a summons to complaint and have expressed this multiple times with no contact from an attorney. I have reached out to follow up with the firm daily with no answer related to the progress of my case. I also paid the remaining balance on my account and they continued to charge my credit card. When I requested a refund, I was told a check would be sent to me, but I have yet to receive the check and it's been over two weeks. I will never refer anyone to this firm.

  

  Business response

  07/29/2024

  We apologize for the miscommunications.  A refund of $250 was issued on July 8, 2024 directly onto the client's card.  A copy of the refund receipt is attached hereto for reference.  We can understand how easy it would be to miss the refund if one were expecting a live check in the mail.  We have scheduled a phone conference between the client and her attorney for July 30th pursuant to our standard operations.  The client is set for her signing/filing on July 30th as well.

• Initial Complaint

  07/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was approached from a lawyers office to help with a case against me including taxes. The lawyer said that they would do my suit for 600$. I pay my 600$ and now they are telling me that they can’t do my complete bankruptcy case now. I called and talked to the main attorney who has my case ( ***** ***** ) and he said that they will not refund me at all. The thing is I wasn’t disclosed to that I had to have income coming in. I wasn’t told anything before I paid my 600$ to them. He was very rude and unprofessional. He encouraged me to use my (hopeful) incoming fafsa to pay them. That’s not ok. He called me in so many words lazy. It’s not ok for lawyers to do this and take from people who don’t have a lot to begin with. I want my refund so that I can pay it towards my back taxes that I owe.

  

  Business response

  08/06/2024

  We sincerely apologize to Ms. ********* for her experiences with our office.  After a detailed review, it appears that the individual who completed her intake appointment properly determined that Ms. ********* should file a Chapter 7 bankruptcy to fully and completely eliminate her $26,089 in general unsecured debt as well as all but approximately $200 of the Reynoldsburg income taxes that she owes.  Unfortunately, our employee indicated in his notes regarding the intake appointment that he had advised Ms. ********* to sign up for a Chapter 13 repayment plan instead of the Chapter 7.  As a result, Ms. ********* was not fully advised of her obligation to make regular monthly payments to a Chapter 13 Trustee after filing and that a portion of these payments would come to us to satisfy the full attorney fees due to us as we had believed.   Based on Ms. *********** statement that she is unable to pay the full retainer to file a Chapter 7 bankruptcy at this time, and that she is also unable to make monthly payments towards a Chapter 13 Trustee, we will be refunding the $600 in full.  Said refund has been processed and is being sent to her in today's mail. 

  Customer response

  08/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for a bankruptcy and paid the retainer over a few months via my bank account a total of 1500$. I decided to not have a bankruptcy and asked for a refund. I am getting the run around when I call to see the status of the refund. I spoke with the attorney on Monday 4/1/24 and told him I want to cancel. I should have my refund by now. I never submitted any documents or signed anything prior to canceling. Please help me.

  

  Business response

  04/25/2024

  On October 4, 2023, **** **** retained our law firm for a Chapter 13 bankruptcy.  She signed a fee agreement with our office and proceeded to make payments towards the bankruptcy retainer so that her case could be filed.  We opened her file and sent her a Welcome Packet containing all information and financial information requests required by the US Trustee's Office regarding her assets, her debts, her income, her expenses and other information needed for the bankruptcy matter both via email as well as USPS.  We performed a local county and statewide search for lawsuits, judgments and liens.  We reviewed her credit report and partially prepared her petition with the information from the credit report.  We worked on her file from October 4, 2023 until April 1, 2024.  We reached out to **** **** numerous times during that period of time to secure her documents so that we could get her petition prepared and get her case filed.  She failed to provide the necessary documents to us and many of our attempts to reach her went unanswered.  On April 1, 2024, Erin Nash called into the office and advised us that she was in the process of getting a divorce.  She said her divorce attorney told her to stop the bankruptcy and then proceed with it after her divorce.  We advised her that we would close her file and informed her that there would not be a refund as we did more work on the file than what was paid in.  However, we also told her to contact us when she is ready to proceed and we can reopen her file and file her bankruptcy for her.  She said that she would do that.  However, afterwards she proceeded with filing her BBB complaint.  We have reached out to **** **** to discuss her concerns but have not heard back from her yet.   

  If you require anything further from us, please feel free to reach out.  Our desired outcome is always to insure financial stability for all of our clients.  Unfortunately, in the bankruptcy process, it does take participation by the clients in order to achieve the ultimate goal of successfully filing their bankruptcy petition.

  Many thanks.

  Customer response

  04/26/2024

  I received a call from Attorney *** ***** today. He informed me that there will be no refund, and they are keeping my money even if I decide to not have a bankruptcy.  I did not agree to this and can not believe they would steal money from someone that is so down and out. I never signed any agreements or submitted any documents to this office.  

  Customer response

  04/30/2024

   I am rejecting this response because:

  I did pay the retainer over 6 months, however did not provide any documentation or sign anything stating I was going to file bankruptcy. I decided to not go through with it due to a divorce, however I do believe I should receive a refund since I did pay the full price for a service which is bankruptcy, and did not file or have said service.  The office did reach out to me and I spoke with an attorney that stated he would not refund me, but would do a bankruptcy if I needed one in the future.  I do not want to retain this office, as I tried to make multiple attempts to have an in person meeting during those 6 months and got the run around with their secretaries.  I want a full refund for the service I did not get, not a due bill.  No thanks. 
  
  

  
  

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have called several times about continuing my case. I was trying to pay it off. I only have 1200 left to pay on my case they proceeded to open a new case which I already had one so I informed them I already had a case with them and ask if they would send a receipt still haven’t received a receipt of the remaining balance so then I told them I wanted to close the case because I not paying more money I need my refund and they said they will have a attorney contact me I have been waiting for 3 months now I have receipts showing that I paid 500 also

  

  Business response

  03/14/2024

  One of our lead attorneys reached out to the client on March 9th and they were able to resolve her concerns.  She remains a client and we are assisting her in the filing of her bankruptcy petition.  Many thanks.

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a letter in the mail from Amourgis & Associates advising I was being sued by a creditor. I received this letter even before the creditor issued me any form of documentation or communication of a lawsuit. I called In to Amourgis to inquire about this and an attorney looked up all of my info and told me the amount I was being sued for. In my consultation, I specifically told the Attorney numerous times in our meeting that I do Not want to file for Bankruptcy, I emphasized this very clearly and told her that I want to find a way to settle with the creditor. The attorney told me that I would not have the option to settle with them and advised me that Bankruptcy was my only option. She then told me that I would get garnished by the creditor if I didn’t file for Bankruptcy. So I eventually submitted payment. I then received a judgment in the mail from the creditor advising of a complaint. So I called the creditor from the number listed on the letter and came to find out that the letter was a complaint not a garnishment notice and advised me that they would be willing to settle. I have agreed to this with them. Now, Had I have been told the truth that I would be allowed to settle with the creditor in the first place, I would have never submitted payment to file bankruptcy with Amourguis & Associates. The attorney I spoke with in my consultation told me that I did not have a choice in the matter and that I would have to file Bankruptcy or end up getting garnished from the creditor. Had I not have contacted the creditor myself I would have wrongfully filed for bankruptcy when I did not need to which is another matter that Im furious about. The only reason why I agreed to this is because I was told that I didn’t have a choice. Now I’m without the $1,745 that I had saved up to pay off and settle my debt in the first place. The attorney in my consultation was dishonest with me and I am now being put in a worse situation than when I started.

  Customer response

  12/27/2023

  I would like to add that My desired Settlement is a full Refund in the amount of $1,745. 

  

  Business response

  01/08/2024

  [BBB transcription via email]

   

  We did review the matter thoroughly, and upon reviewing his initial call to our office, he was advised as to what all of his options were.  Lead attorneys reached out to Mr. ******* last week and spoke; he said he wanted to think about it and they have a follow up meeting set. 

  Customer response

  01/16/2024

   I am rejecting this response because:
  
  The above statement from the business was a dishonest response, the attorney in question was negligent and took advantage of me in my consultation. The attorney in question talked me into filing bankruptcy and did not give me another option. The only thing the Attorney in question stated in our consultation is Debt settlement does end well. She did NOT say or offer me any options for settlement with the creditor. She led directly into having me file bankruptcy after I told her numerous times and even yelled it over the phone that I do not want to file bankruptcy and I want another option. She then proceeded to continue to talk me into it and advised that it was my only option. 

  

  Business response

  01/17/2024

  Our apologies for the delay in responding.  We wanted to thoroughly review the file and speak with Mr. ******* in an attempt to resolve the issue prior to responding to his complaint.

  On October 10, 2023, ****** ******* retained our law firm to file a Chapter 13 bankruptcy for him.  During his initial consultation, the attorney spent over an hour on the phone with him going through his entire financial situation and explaining all of his options to him in great detail.  Mr. ******* was unable to do a Chapter 7 bankruptcy because he earns more than the median income amount. 
  During his initial consultation, Mr. ******* was advised that he does not have to file bankruptcy and the attorney provided him with all options available to him based on his debt/income.  The attorney advised him that we can do a debt settlement for him where we would negotiate a payment plan with the creditor that has filed suit against him.  The attorney also discussed the Chapter 13 option.  The estimated Chapter 13 payment for him was $585 per month and that payment was going to include all of his debts including his car payment.  The Chapter 13 was going to maximize his budget and save him the most money.  The attorney also explained that there are debt consolidation companies that will handle the settlement of all of his debts without filing for bankruptcy.  The attorney explained that some of those debt consolidation companies charge excessive fees and some of them just collect funds from their clients and lawsuits still happen while they save up funds to resolve the accounts with lump sums.  The attorney explained that we could do a debt settlement of the pending lawsuit and possibly get a reduction in the balance and negotiate a payment plan to resolve the pending lawsuit and avoid having his wages garnished or bank accounts attached.

  During the initial consultation, the attorney explained that the Chapter 13 would also prevent all of his other creditors from filing lawsuits against him during the Chapter 13.  The attorney talked about how paying for the Chapter 13 instead of paying the creditor would likely be Mr. *******’s best option since it would take care of all of his debts and maximize his budget.  Mr. ******* agreed, provided his debit card information and signed the Chapter 13 fee agreement that was sent to him as well.   The attorney explained the Chapter 13 bankruptcy process, that we would send him a welcome packet, help him secure his documents, prepare his petition and get his case filed. 
  We worked on Mr. *******’s Chapter 13 file for over two months, from October 10, 2023 to December 14, 2023.  His bankruptcy petition was prepared and we contacted him on December 14th for his signing appointment to go over his case and get his case filed.  On December 14th, during his phone conference with the attorney, Mr. ******* advised that he changed his mind and did not want to file Chapter 13 any longer if he can work something out with the creditor.  We rescheduled his signing appointment to December 20, 2023 to give him time to try and settle the matter.  On December 20, 2023, we followed up with Mr. ******* and he advised us that he wanted to cancel and a phone conference was scheduled for December 27, 2023 to discuss the cancellation request.

  On December 27, 2023, the attorney had a telephone conference with Mr. ******* where he claimed that the attorney told him during the initial consultation that he could not settle with the creditor and had to file bankruptcy.  A follow up call was scheduled with Mr. ******* for January 4, 2024 in order to investigate Mr. *******’s claims. A full file review was done and Mr. *******’s claim that he was told he had to file bankruptcy and could not settle was not accurate.  As indicated previously in this response, an hour long initial consultation was done in this case and Mr. ******* was informed of all of his options and that the Chapter 13 was his best option.

  On January 4, 2024, the attorney had a phone conference with Mr. ******* where Mr. ******* insisted that he was never told about debt settlement.  He was seeking a full refund.  The attorney explained that as is clearly stated in his fee agreement, when a client wishes to cancel, we bill hourly for the work that was done on their behalf up to that point, and we had done more work on the file than what was paid in so a refund was not warranted.  He insisted on a refund so we scheduled a follow up call on January 9, 2024 at 11:00 a.m. so that his refund request could be reviewed. 

  On January 9, 2024, the attorney had a phone conference with Mr. ******* and explained that we could issue him a partial refund of $313 for the court costs that would have been sent to the court if he had filed his case.  Mr. ******* refused and the attorney explained that we may be able to issue him a refund of 50% of the amount paid in as a courtesy.  Mr. ******* insisted on having his full refund request reviewed again.  The attorney set up a follow up call with Mr. ******* for January 16, 2024 at 2:00 p.m. so that this refund request could be reviewed.
  

  On January 16, 2024 at 2:00 p.m., Attorney *** ***** called Mr. ******* and got his voice mail and advised that his refund request  was still being reviewed and set a follow up call in the voice mail message for January 19, 2024 at 4:00 p.m.   With all of that said, and after a full review of the file and Mr. *******’s concerns and complaints, the firm is willing to refund him $872.50 – 50% of the $1,745 bankruptcy retainer paid.  We feel this is fair and reasonable, given the amount of time spent on his behalf, and we do not feel that a full refund after merely changing his mind is warranted in this situation. Phone records show that Mr. ******* was made fully aware of all of his options during his initial phone call,  as well as subsequently thereafter.  As a law firm, all we have is our time.  With that said, however, our goal is to always help our clients, and we did everything we could to help Mr. *******.  In the end, however, he simply changed his mind - which he has the right to do.  We feel that a 50% refund is more than acceptable in this situation.

  

  Business response

  01/24/2024

  To follow up, Mr. ******* and Attorney *** ***** had a meeting wherein Mr. ******* agreed to a courtesy refund of half of his retainer - $872.50, which was overnighted to him on Jan 22nd.  We have closed this file; in doing so, we were forced to write off $1552 in time spent on his behalf in addition to the courtesy refund.  Many thanks.

  Customer response

  01/25/2024

  There are multiple statements from the business response that are false and inaccurate. #1 on October 10th the only options the attorney performing my consultation explained and mentioned to me was a Chapter 7, Chapter 11, and Chapter 13 bankruptcy. The attorney in question did NOT mention anything WHATSOEVER about a debt settlement program nor did she mention any prices associated with it. The attorney only said one statement saying that Debt Settlement does not end well. I blatantly yelled over the phone to the attorney numerous times in our conversation that I DO NOT WANT TO FILE BANKRUPTCY this was very clearly emphasized. Yet the attorney continued to go on talking to me about filing bankruptcy and advised to me that it would be my only option. This business sent me a letter in the mail advising I was being sued without receiving any documentation or communication from the creditor themselves. The only reason I called the business was to settle this debt in the first place. The only available options the attorney mentioned to me in my consultation was a chapter 7, chapter 11, and chapter 13 bankruptcy. 
  
  
  Also another inaccurate statement above is  before receiving a letter in the mail from the creditor, I had submitted all the documentation to complete my bankruptcy and my attorney had sat on my case for over a month before I had to finally call in multiple times and complain again to the representative in order to get movement on my case. After telling the representative about the extreme unprofessionalism and lack of care for the client from my attorney, The representative was finally able to connect me to my paralegal who first hand told me on the phone that my attorney had not touched my case in over a month since I had submitted all my documentation. 
  
  
  #2 On December 14th I called back in numerous times after my attorney had blatantly missed multiple appointments we had scheduled on her calendar yet again, I finally had to complain AGAIN to the representative just to finally be able to get me on the line with them. I told my attorney that I had received a letter in the mail from the creditor suing me. Prior to receiving this letter in the mail the attorney who performed my consultation told me it would be a garnishment notice before the creditor had even contacted me or sent me any form of documentation for a lawsuit. So Upon receiving and opening the letter in the mail, I come to find out that It was only complaint to resolve the disputed amount. I was told this would be a garnishment notice from the attorney who performed my consultation. After opening the letter I immediately called my attorney furious and told her that I want to cancel and I want a full refund of my money.
  

  This company sent me a letter in the mail with a post it note attached saying they could help me. After the attorney went on explaining Bankruptcy. I specifically told the attorney numerous times that I do not want to file bankruptcy even having to yell it over the phone. At this point the attorney should have explained to me the option for settlement which the attorney did NOT explain or give me that option. The attorney in question continued to talk me into filing bankruptcy. This attorney clearly tried to take advantage of me. With that being said the only reason why I called this business was to settle with the creditor in the first place because I had no other communication or documentation from the creditor of a pending lawsuit filed. 
  
  I am NOT satisfied with 872.50 WHATSOEVER from how I was treated by your business and representatives negligence and complete lack of professionalism. I am accepting 872.50 only to avoid having to sue you in court. So do not think for 1 second that this was a courtesy. Your company and attorney’s have been negligent, unprofessional, and this is by far the worst company I have ever done business with.

• Initial Complaint

  10/17/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I did a consultation with this company but had other companies to consult as well. I never signed any paperwork confirming I wanted to do business with this company and they still took money from my account and are refusing to contact me back to discuss

  

  Business response

  10/23/2023

  We appreciate the opportunity to respond to this complaint.  Due to an unfortunate miscommunication, we began Mr. ***********’s payment plan while he was still considering his options on Friday the 13th.  We received an email from Mr. *********** explaining the situation late on Tuesday the 17th.  We immediately refunded Mr. *********** the morning of the 18th upon receipt of Mr. ***********’s email and left a voicemail for Mr. *********** on the 19th.  A copy of the receipt from Mr. ***********'s refund is attached for reference.  We apologize for any inconvenience that Mr. *********** experienced.  All payment information has been removed.

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received a letter in the mail on July 13, 2023 from them stating that I had a court case and they could help. I called them and they explained that they could help by filing chapter 13 bankruptcy on our behalf. We agreed and paid $1200 that day with the agreement that we still had to pay another $339 to move forward. We paid the additional $339 on July 28, 2023. We have sent every piece of information they have asked for. My husband has called numerous times in the last 2 weeks to find out what's going on and we keep getting told we are on the callback list. We have not received a call since August 18, 2023. We finally gave up and told them we want a refund. We have still not heard anything.

  

  Business response

  09/12/2023

  Upon receipt of the BBB Complaint, Attorney ***************** reviewed the file and contacted *** and **********************  He apologized for any communication issues they were having to date.  He fully reviewed their file and gave them my direct line to call or text him directly anytime.  We finalized the preparation of their petition and have a signing scheduled for this Wednesday (Sept 13) to get their case filed.  The matter has been resolved and *** and ***** are happy now that they have been updated on the status of their case and have been scheduled for a signing to get their case filed so we can get them the relief that they need. 

  Customer response

  09/21/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  08/29/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I hired Amourgis and Associates 2-3 months ago to handle my bankruptcy case. I have spoken to my Attorney once and that was when they took my fee $1745.00. since then all documents have been submitted more than once. Multiple calls have bee made and appointments set up to have phone calls with my attorney or assistant all to be cancelled or they just never call. I have emailed multiple times I only just started getting a response. I was served garnishment papers that have to be filed immediately and ***** will return my call with a status of if my case has been filed or what I am to do with these paper I have received. I am told my attorney is too busy to call me, but yet I paid them and I am a client just as the other clients. I can not afford to have my wages garnished and this is absolutely ridiculous I am having this much trouble. My case should be closed or something, not me receiving garnishment papers

  

  Business response

  09/12/2023

  This matter has been resolved.  We reached out to the client by phone on 8/1, 8/2, 8/8, 8/10, and 8/24.  On 8/24 we received a call back from the client regarding a wage garnishment.  We called the client again on 8/28 and then on 8/29.  We received a call back from the client on 8/29.  On August 30th, we called the client at 8:41 a.m.,10:52 a.m., 12:10 p.m., 12:14 p.m. and then at 4:45 p.m. we were able to talk to the client and conduct her signing appointment so we could get her case filed and shut down any attempt to garnish her wages.  We filed her case on August 31st and Attorney ******************* emailed the manager at her employer on August 31st at 11:39 a.m. that the bankruptcy had been filed so that a wage garnishment would not proceed.  ***************************** confirmed that she received the email from **** on August 31st at 4:49 p.m. 
  
  Attorney ***************** contacted ***************************** on September 11th as there was a notice that was received from the BBB late in the evening on September 8th.  ******** advised that she did not file a BBB complaint on 9/8 but instead back on August 29th prior the bankruptcy being filed.  Everything has been resolved but she wanted another email sent to the manager of her employer to make sure the wage garnishment does not proceed.  No funds were taken from her paycheck to date since we notified her employer of the bankruptcy filing on August 31st. I emailed the manager at her employer again per her request to make sure the wage garnishment does not continue.  This matter has been resolved and the clients wages were never garnished.  

  Customer response

  09/14/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, except for early dates in August they never called they did not contact me until I started multiple times a day.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩