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Business Profile

Furniture Stores

Big Sandy Superstore

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Reviews

This profile includes reviews for Big Sandy Superstore's headquarters and its corporate-owned locations. To view all corporate locations, see

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Big Sandy Superstore has 46 locations, listed below.

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    Customer Review Ratings

    1.32

    Average of 110 Customer Reviews

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    Review Details

    • Kim C

      Date: 02/13/2025

      The delivery guys did fine, but left no manuals or anything (it’s all electronic furniture). The next day, the recliner wasn’t working. Green light is blinking, controls on the side for reclining was blinking. Text the salesperson we purchased it from, and never heard from her. also text the chat bot and that said someone would be reaching out. Still heard nothing. Ended up having to call on 12/7 to finally get a hold of someone, for them to tell me they can’t even send a tech out until 12/26 to look at my recliner. Now I’m paranoid of the other 2 having the same issue. We spent almost $5K on this furniture and less than 24hrs later a piece was broken and have to wait 3 weeks for someone to come look at it. I feel that’s a ridiculous amount of time to wait for a repair for something brand new. Finally received a replacement recliner on 1/16. Had another tech come out to look at the loveseat that looks completely bent when you recline and not put together right. He of course says it's the "mechanism" and would put in an order to replace it. On 1/28 I receive a text that it's going to take 16-22 weeks to get that part in. Apparently they won't replace the love seat. Brand new furniture that we purchased in November 2024 and delivered in December of 2024. So far, I am not impressed w/ this store at all and I will not purchase anything from them ever again. I've attached pictures of the furniture we bought so everyone knows don't buy this furniture. It's made in Vietnam so if you need something repaired on it, just know you will be waiting 4-5 months at least for the part to come in, then they have to schedule to come to your area and where I live it's another 3-4 weeks out. I've also text the store manager yet again a cpl days ago and I have yet to hear back from him nor from the store when they said they would email the manufacturer about a replacement. This store does not care about you once they get your money. Don't waste your time.

    • Billy C

      Date: 02/12/2025

      I purchased two rocker recliners from Big Sandy Superstore .I had trouble with one missing bolts and loose bolts which didn't notice for a while. In the mean time it wore on rocker parts by time I found .I have had chairs app 4 years they should last longer than that . I called thinking they would repair since chair was never right was I wrong. I WOULD NEVER PURCHAS ANYTHING FROM BIG SANDYS SUPERSTORE AGAIN. MY OPINION IS THERE STUFF IS TRASH DON'T WASTE YOUR MONEY AT THIS PLACE !!!

    • Haileigh B.

      Date: 02/04/2025

      NEVER PURCHASE FROM BIG SANDY PARKERSBURG, WV. I purchased a 5piece sectional on 4/17/24 the price was 4,000. I bought the 5 year warranty. I just called on January 22nd to ask if they would be able to move it to my new home. No they can't, so I had to pay for a uhaul. Did that and was PERSISTENT ON THAT I NEEDED it to be clean. They mopped it out but still got a black mark down the side of my couch. Now BIG SANDY said they covered all spills, tears, cleaning, any and everything! But now they tell me they can quote me a local cleaner because they won't cover it? With a 500 dollar warranty??? They told me it was my fault. They can't do anything about it but have me pay someone else more when they are the ones who are supposed to clean it. But they'll clean up **** stains from animals which I don't have on here? Oh okay. What is the point of charging someone when you won't even cover it?? So now I'm trying to get my refund for the insurance and you think it would go back to me for my couch right?? WRONG! IT GOES TOWARDS A STORE CREDIT AND I CAN GET SOEMTHING ELSE! NO! I'm never EVER paying for something from this business again, if you can even call it that. They are a SCAM. DONT EVER PURCHASE FRON HERE EVER!! They won't help you with nothing after you paid a good amount of money. They will tell you you have to fix it yourself but first they won't explain any detail that you need to know about it. You can only find it online. I have my paper work in hand and it STILL DOESNT SAY THEY WONT COVER IT! Horrible place.

    • Eric B

      Date: 01/12/2025

      Horrible customer service! If I could give 0 stars I would. We had a microwave delivered last week. The delivery driver was extremely rude and even kept telling his partner that wife was an ***** white ****** He did this in front of my son and did it repeatedly. The scene was really even worse than this. To top it all off, my wife called big sandy and explained. She was told someone would call back and never received a call back. I called and spoke with an assistant manager who seemed to not care at all. I was told I would receive a call back from another manager and the call never came. This isn’t the first horrible experience with big sandy. Not sure why we used them again. We will never use big sandy again!

       

    • Greg N.

      Date: 12/20/2024

      I bought a Fridge from Big Sandy Superstore in Portsmouth Ohio had to wait 9 days so they could deliver on delivery day for some reason they kept giving different reasons they never delivered, by 4 pm that day we called them they said the order was canceled then they had to use another truck for delivery, then they wanted me to meet them and transfer the fridge to my truck it went on and on, but they didn't want to give my money back they wanted to send it to me in the mail I didn't send them a check in the mail, I just felt as thou I was the joke for the day. This was dealing with Portsmouth Superstore and Franklin Furnace where they ship from. I wasn't being compensated for all this nor was I addressed in a far manor, I should be compensated for the wasted time I used waiting for this delivery and the lies that where told for the delivery. I have a contract here stating they where to be here between noon to 5pm. I bought 12/10/24 delivery to be 12/19/24. now they want me to wait again

    • Tina V

      Date: 11/04/2024

      Purchased a $2000 sectional 12/2022 and purchased a 5 year warranty. Less then 2 years fabric of the sectional started tearing, wood on both sides of the sectional and the front bottom of the sectional broke (one side of the sectional is sitting on the floor and the metal latch that connects the two sectionals together has broken. The gentleman from the service ***** came to look at it and 12 days later they sent me a text message saying " the claim was denied for fixing or replacing your sectional because it was used for a bed for a relative". I live by myself and no it was not used for a bed for a relative!!! What was the purpose of buying a warranty"!! PURCHASED AN EXPENSIVE WARRANTY FOR WHAT? NEVER PURCHASE FURNITURE AT BIG SANDY!! THEY ARE A RIP OFF!!!!!

    • Nesha S

      Date: 10/12/2024

      The staff were all amazing and so helpful. We will definitely be back!

    • Ricky W

      Date: 09/24/2024

      They delivered my brand new couch but didnt install it and couldnt offer some sort of compensation when I asked if they could come back out and install my couch properly. It was like pulling teeth to try and get some sort of help and the management reached out to me but never got back into contact with me. In store service was nice however after the purchase the service was horrid

    • Miko J

      Date: 06/24/2024

      Bought a brand new ******* fridge from Big Sandy late September 2023, received it October 05,2023. Never plugged it in was under renovation plus taking care of my mother I didn’t have the opportunity to plug it up till now. Well $1200 for a new fridge doesn’t even work. Best Big Sandy can do is fix it. Great!! Only to be juggled around and lied to about the dates the tech can come out to fix. First it was he only comes on Tuesdays schedule it 2 weeks out. The day before the tech is schedule to arrive they rescheduled me and said oh he only comes on Thursdays so that’s a lie. I will NEVER shop there again nor recommend this store. Mind you unpackaged this fridge it has broken doors I. The inside. Note to self plug everything up in a timely fashion. I thought Sandy/******* stood by their products. I guess NOT!! #disgruntledcustomer

    • Dani D

      Date: 06/08/2024

      I would give 0 stars if possible. Purchased a washer 2 years ago. Bought the extended warranty. Washer stopped working 3 weeks ago. I called because I have the extended warranty. I keep hearing oh we ordered the parts they haven't came in. Meanwhile I am spending a small fortune at the laundromat. 3 weeks!!! I will not make any future purchases from big sandy. Shop local, buy local?! No thanks.

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