Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 14th, Melton Plumbing erroneously installed a water tank in our home without properly connecting the gas lines. On Feb 15th we had a major gas leak that would have ended in us dying had it not been caught as we were lying down for bed. I have tried to get a resolution and refund from the company but they do not respond. I will attach the email thread with them. This is unacceptable. They (*******/****) also listed on the phone numerous things that were not completed by the first technician but once I heard back they said they could only offer me $50. This entire situation has been a complete nightmare. 2000 characters isn't enough so please refer to the email thread I am attaching as a file. I feel like we deserve our money back from this company for the danger they put us in and their utter lack of care or concern. As you can see my last two emails went unanswered as I never again heard from ******* when I realized that's who I had been previously talking to. Then ******* didn't follow up to my email and make sure *** reached out... and I have yet to hear from Tom. This company should NOT be in business.

  Business Response

  Date: 04/08/2025

  We dispute the "facts" as you list them

  We have corrected any and all issues with your job 

   

  If you desire any further communication our service issue manager Steve has supplied you his contact information 

   

  Customer Answer

  Date: 04/09/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  Your response addresses nothing in my complaint. Your negligence almost took the lives of my family and you have accepted no responsibility nor have you followed up at all to my calls or emails. Multiple line items on the invoice were confirmed verbally on speakerphone to have not been completed, along with 2+ days of no hot water, and being terrified our home was going to kill us. We deserve compensation for this situation and all that you have put us through with your poor work. 

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not use this company! $20,000 to have a tree removed and my sewer pipe replaced. To begin with the plumbers took the tree down instead of outsourcing to a tree company, they dropped 2 large branches on the roof of my garage damaged the roof, knocked off shingles, destroyed the gutters on both sides. They did repair the damage 2 months later! Then when they stated digging the yard they dug in the wrong spot, had to redig 4 feet over. Installed white pvp pipes. The inspector had to come out 3 times because they used the wrong pipes. They left the clean out pipe stick up in the yard and my yard is a muddy mess, uneven, a crater when the ground sunk in. They claim they returned the ground to rough grade but I have contacted landscapers who have told me this is not rough grade and Melton Plumbing is responsible for filling the whole in my yard and evening out the terrain.

  Business Response

  Date: 04/02/2025

  Not sure I understand your complaint

  1. We did exactky what the cintract called for ... a rough grade 

   

  2. We repaired the damage to the roof before leaving your property 

   

  3. Charles and the office spoke to you everytime you contacted the office .. your last call took 3 days because I was on Spring Break 

   

  4. We have iffered to retorn once the ground is dry and spread top soil if you buy the top soil ... we offered this in addition to the  ontracted work ..again we did exactly what your contract required 

   

   

  Customer Answer

  Date: 04/02/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  I feel the work was not completed in a reasonable amount of time, my yard was left in an unacceptable condition 

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to my home at 5340 Gander Drive for garbage disposal not working by American Hone Shield. Claimed there were chicken bones in it that he couldn’t get out and wanted to replace the entire thing for like $600 yet could not produce any sign of chicken bones considering I don’t buy chicken with a bone in it.

  Business Response

  Date: 03/26/2025

  Your warranty company makes a free second opinion available to you .why did you decline that option? 

  We also will explore approving a refund of any service fee paid 

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My warranty company sent a tech (Joe) from Melton Plumbing and he literally just turned a knob on my water heater and was in my house for 5 minutes, and I paid him the required $100 service fee in CASH as he stated they don't take card. He then pocketed that and reported that I still had not paid it, and also reported that something still needed replaced WITHOUT TELLING ME and reported how much that "cost" to my warranty company, so now my dollar limit for repairs is maxed out WITHOUT ANY REPAIRS TO IT.

  Business Response

  Date: 03/03/2025

  We have supplied you proof that 1. we made no sucj report to 210  .... we sent copies of their wed portal ...

  2. therfe is no receiptr for the 100 cash you claim to have paid but when informed of this claim we responded within 15 minutes abd credited your account 

   

  not sure what refund you seek  ???? 

  not sure why this complaint was made when we hade already offered you excatly what you said to us was desired  ...

   

   

  Customer Answer

  Date: 03/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  We have resolved through email.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worse company I’ve dealt with they lie and say you cancelled a order they lied and said they be at my residence on Monday never came till Friday they spin you around so by time they do come you get tired and get it done your self outside of your home owner insurance free money for them I smell law suits in the future.

  Business Response

  Date: 12/20/2024

  We have been to your home twice 

  .. once you were a no show 

  We then serviced yout ticket and csnceled it with the warranty company afterward so you would be given a full refund of your sevice fee

   

  Sorry that feel as you do 

   

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Melton Plumbing was recommended by our home insurance American Home Shields for replacing our Water Heater. Our deductible was suppose to be $2290/- On November 4th *** Melton came and replaced the water heater, they asked for a check in the amount of $3150/- which we paid and he left with the check. Water heater never worked to heat the water, we kept waiting for the water to get heated in no vain. We tried to contact *** Melton multiple times thereafter and had appointments scheduled couple of time which they canceled due to some reason or the other stating they are very busy and never showed up. I contacted the American Home Shield and informed them about what happened and they said they will contact the TM plumbing and ask them to take care of our issue, which has not happened yet. We had to hire other plumber pay him to get the water heater running, which has been working for the last couple of days! We want *** Melton to contact us and refund the amount $3150 - 2290 = $860/ plus the amount we paid to the other plumber $ 200/-

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is contracted with my home warranty company. They came out to fix a toilet. After they left, the toilet was continually running. I contacted them to come back out and they said to go through my warranty comapny. My warranty company scheduled for them to come and it was a no show from them. I called again and they were rescheduled for the following week and even sent texts. They did not show again. I called last week to the warranty company ( I cannot reach them via telephone and no one returns calls). warranty company said their truck broke down and they couldn’t reach them to reschedule the appointment. I called Cinch to reach them again and Melton said they were coming Thursday. again, a no call no show. I also plan to file a claim against Cinch.

  Business Response

  Date: 11/15/2024

  1

   We missed one appontmenf per records .. please keep in mind all cuatomers are told we do not roll the truck if uou do not answer the phone prior to our going enroute 

  2. Tech did in fact have a truck issue ... we are sorry thatnis unavoidable

  4. We have spokee to Cinch 3 times regarding thia call....eitjer you or tjey are not correct regarding that  issue

  Thank you 

   

  It apoears you were reschudled BEFORE making your complaint so I will leave that appointment stand ..please be sure amd answer the phine or tech will not go enroute to your home per terms of  your contract

   

   

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in June, I had a leaky spigot and contacted my home warranty company. They dispatched ****** Plumbing. The plumber came out and replaced a piece and then told me I needed to replace the whole piece due to frozen pipes and then quoted me the price of $595. I refused service and contacted my plumber. The work was completed $350. My plumber mentioned the pipes did NOT freeze, and the piece he replaced he put in wrong which caused more leakage. I have pictures and video of him explaining as well as the bib, which is no way or shape expanded. The warranty company reimbursed me for my deductible and after speaking with *** ******, he mentioned he's not sure why this happened, after viewing the video, determined no the pipes weren't frozen and the price they charge is $495. *** mentioned that he would reimburse me the money I spent to get me back to 0 (by the Wednesday after the holiday 9/4) but as of today 9/13/24 I still have not received the money that is due. It seems this has happened numerous of times to others according to their reviews. I am looking for *** ****** of ****** Plumbing to reimburse me $225, as he mentioned he would for their faulty assessment.

  Business Response

  Date: 09/13/2024

  We contacted you within hours of the original complaimt ... we arramged a refund with your warranty ...we offered to.pay the diffetence between what you claim to have paid the other plumber and thev efund issued by the warramty company  ...we asked that you forward proof the work was done by a licensed plumber and a paid receipt ... we agreed that wouls be done by the folloqing business day 

  as of tofay that has still not arrived 

   5 days ago when you.started threatenung legal.action ...

   We will.gladly supply our attorneys information 

  we note that the amounts you ckaim to have paid  change every timw you contact us and honestly if you were legit you would have just  sent a copy of the receipt frim a licenswd plumber in timely.manner 

  You have chosen this path and threatened.legal.action 

  we can no.longer communicate and auggwat you file ans aerve our attorney 

   

  Again ....so.sorry you did not just send dicument as agreed 

  You.will.note that we contactes thw warranty as agrees THE SAME DAY we spoke 

  Also notw you recieves that refund.

   

  thank you.

   

   

   

   

  Customer Answer

  Date: 09/26/2024

  The response from the business is not true. They never asked for the reciept and when they did I sent it over.  They NOW don't want to pay because I filed a complaint with BBB.  They have the receipt and what they asked for.  Yes I did state that legal action would be taken because no one was responding even after *** ****** stated he would pay.  This company should NEVER be used for anything and need to be shut down due to all the complaints they receive regarding thr same thing.  They unpcharge significantly and do not communicate.  All warranty companies need to take them off their list.

  Business Response

  Date: 09/27/2024

  We are awaiting your suit.

  Once you say you have a lawyer and  claim legal action is pending we must cease all conversation and await your action.

  We stand by our original sttaement and feel.we have done all we van do.

   

  We stand by our pricing and feel vindicated by the numbers you have cited , 

  Thank you 

  Customer Answer

  Date: 09/27/2024

  
  Complaint: ********
  
  I am rejecting this response because I've asked for the attorney information and have not received it so that I can pass along to my attorney.  
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 09/27/2024

  Please see prior responce 

  Customer Answer

  Date: 10/07/2024

  I have filed a small claims suit against this company.  We go to court in November.

• Initial Complaint

  Date:07/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home warranty company sent Melton plumbing to my house to diagnose the water heater. Well correction we did a video call bc he's 2.5 hrs away from my house. The issue here is u can't really do a proper inspection over the phone. He quoted me an additional 1800 worth of work needed to be done but said could take off 500. (That just shows how much profit he worked into the numbers). He instructed the warranty company to order a tall tank so he could do alot of unnecessary work and upcharge me to make a profit. I had a second company come out and said if a short tank was provided then it be a direct swap. I told the second contractor about the upcharges for code upbringing and he said in my area those items aren't required. The only thing that is required by code is a drip leg on the gas supply line. To bad he never quoted that. I will say he was gonna pull a permit. A permit that cost 75 dollars but was gonna charge me 150 for the permit.

  Business Response

  Date: 07/10/2024

  I am sorry for the misunderstanding

  Our cortporate office is in fact located in Central Ohio 

  We have a tech who is local to you however he is on vacation till July 14

  The warranty company asked that we.take your call and offer you the option of STREAMING  a video survey tbrough your phone to get the survey done

   

  This is actually a superior system to an in home visit in that every detail is recorded video and audio. Stream Urvey is owned and lu ensed to plumbers  by FRONTDOOR. (Publicaly traded company )

  Your heater is a short ... but consideting the plumbing manipulations that someone completed ( head plumber viewed tbe video) to make that short heater work we stand by the recomendation for a standard unit 

  That dies nit cost you ine penny more ! That simply makes a better job

  We see issues with the bends and turns and pipe size That exist on your current unit as " lesser qualuty work" 

  We are state licsensed plumbers and do all work to the state code. Your job requires far more code  work than the dirt leg you

  You are correct that we charge 150 dollars for permiting and inspection While tbe permit is usually around 75 dollars to buy.

   

  As a business we strive to charge more than we spend so that we can pay our staff to install high quality work.  If we did not mark up items.we could not employ the quality people we employ! 

  We.PAY  the person who.orders the permit, we pay the person who orders the inspections and of course we pay for special insurance and bonds etc for the legal ability to purchase the permit. ALL these costs (and yes some profit ) are reflected in the cost we quoted.

   

  I would alao.point outbwe pay the people who answer the phones and tbe person who DOES STREAM SURVEYS so tjat we can offer faster service ! 

   

  As you expiereanced we have a highly trained  office staff that is equiped with state of the art tools

  One major issue with warranty work is many times clients expwct that warranty means free and when a better contract is purchased it often does mean free

  You have a standard contract that covers the water heater and disposal of the old unit 

  This makes you warrantyba trues value.considering that the warranty is supplying tbe heater and making the discount frim retail possible for you.

  Should you decide to go ahead with a profesional install we ofgered ykh next day install out of out Lima office 

  That offer remains good

   

  Thank you 

   

   

   

   

   

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AHS Warranty service call, tech showed up in a sub-compact car. Looked at our compaint of leaking washing machine drain. Cut out 29" x9" of drywall and said had to remove more wall to be able to do the fix. Borrowed a broom to clean up as none with him in his small car. Removal of more drywall not part of warranty claim so had to do non covered costs estimate. Got the quote from AHS for $950 to remove wall and remove washing machine. Melton agreed to do it for $650. Showed up 2 days later and wanted do know how to be paid before getting started. I said credit card but that was extra $25 charge so said check but do not accept checks so said cash. Asked if I had it and said had to go to bank, concerned about that so said had the cash. Tech arrived at 8:55 and cut another 9" of drywall out and said that was enough. Did not touch the washing machine. He said there were possibly 2 leaks and needed to go get the parts. Left at 9:15 to get parts and back at 9:45. Fixed the 2 areas with parts and ran some water into the drain from the washing machine fill hose. No leak. At 10:10 gave me the invoice for $650 which I said no way as he did not remove the wall or the washing machine. Called office to complain and was told I agreed to it so pay it. I did so. Ran the washing machine that night and it leaked all over the place.; Tech came back out and determined there was a blockage in drain pipe. Only had small snake with him run by a hand drill. Could not make the bend to unclog. Said he would come back another day with the proper snake. New dispatch #. I told AHS I did not want them back so sent another company that did the unclog in about 20 minutes. I think Melton should not have charged me $650 for another 9" of drywall removal. AHS says I have to resolve with Melton so I am writting this complaint as no one ever answers a phone call. The test after it was supposedly fixed was not adequate to reveal it was not fixed. I am more than upset.

  Business Response

  Date: 06/28/2024

  I am sorry for the confusion. We do use small cars fir service calls to do our part fkr the enviorment. No ladders or heavy objects were required on your call 

  The nits indicate you spoke to office

   Normally the office manager cafolyn will either reaolve the issue  or pass you to upper managment.

  There are 4 ladies answering phones 

  Voicemail.still happena but the message is clear that they will return all calls received by 4 pm that business day tjose after 5 pm next business day 

  In addition all callers are invited to email us at  ( email omitted to prevent spam ) 

  I will have this reviewed by managment and ***** will.call you by July 10 

   

  We are closed the entire week of July 4 

   

  Thank you 

   

  Customer Answer

  Date: 07/16/2024

  In their response they said they would call me by July 10.  I called them on July 12 at 7:34 AM and left message that they had not called me by July 10 and I needed ***** to call me on the BBB complaint I filed and his company response.  As of July 16 at 9:32 AM I still have not been called.

  I want this added to my complaint file as this is a bad company and everyone should be aware of it.

  
  

  Thanks,m

  
  

  ***** *****

  Business Response

  Date: 07/16/2024

  Our recirds show ***** and **** have attempted to reach you.

  Your latest message will be forwarded 

   

  Customer Answer

  Date: 07/17/2024

  
  Complaint: ********
  
  I am rejecting this response because: I do not have any missed calls from a 937 area code.  I do not know what other numbers you would be using to call me.  My area code is 563 and sometimes people call area code 513 and think they have called me.

  Please advise the phone numbers you will use and I will make sure they are not blocked so they come through.

  
  

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/17/2024

  We have 15 out goung lines 

  Some are 800 numbers and the balance are from the Ohio area codes because we are state wide

   

  ***** would call from a private number 

  **** may show as a Massachuttes (sp) number if he is using the dialer in our dispatch program to shield his cell phone number

   

  Do you have an email ?.

  You may email at ********************************

  Customer Answer

  Date: 07/18/2024

  
  Complaint: ********
  
  I am rejecting this response because: At the bottom of their response they asked for my email which I sent to them. You can send it as well - ******************** then we are on record as sending it
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/18/2024

  Thank.you again for your email.

   

  Your tech had the following responce 

  Out-of-pocket cost was 950 reduced to 650 to move washer and dryer and open wall and remove two by fours to get the waterline and drain line

   

  We are sorry but it appsars you were given a discount the day of service

   

  tech also indicates that this was discussed at the time and you were given the option of not having the work done

  The prediscounted.charges were approved in advance on a revorded line with your warranty company 

  At this time we can mot approve an additional discount

  Please feel free to supply additional.information and we will reconsider our decision 

   

  Thanks

   

   

   

   

   

  Customer Answer

  Date: 07/22/2024

  
  Complaint: ********
  
  I am rejecting this response because: Attached is a word document that explains my whole problem with the service call on my drain lead and why the non-covered costs of $650 was way out of line.  I will send some attachments separately as they will not go with this email.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/22/2024

  Thank you for your reaponce 

  As you know the original estimate of 950 dollars was ( as you documented ) approvedd in advance by you

  we then discounted to 650

   

  This is in accordance with the warranty company contract you have 

   

  We suggest you speak to your warranty company with any further issues

   

  Thank you