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Business Profile

Newspaper

Port Clinton News-Herald

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [BBB Transcription via Mail]

    To Whom This May *************** 12th after receiving this ad, I called all 3 of the names, listed, hoping to get a, 'person', but only got their answering machines.
    Aug 13th, I called: ************************* # ***************) & left a message stating I would like to take advantage of their `Special,' but * Important: The only requirement was that they were to PUT THE ****** INSIDE THE **** (SEE PHOTO, located by the front door). Unfortunately, this is NOT being done. Below is a record of incidence/s...
    With each of the calls, to ******************* (below) the (pleasant) operator/s apologized, & assured me that they'd correct the problem/s. Unfortunately, they are in another country, too far away, it seems, to help.

    As you can see, this has been going on, DAILY, for 2 WEEKS. In spite of all my efforts, to resolve this problem, they have NOT been corrected!
    My husband & I were sitting at the kitchen table 86 saw thedriver just toss the paper, out his car Window, as he
    drove by, w/o stopping!
    The '***** BOX', (see pie by the front door) is only a SHORT distance (the width of our kitchen) away from our driveway. ...For whatever reasons he just doesn't want to get out of his car! - VS - The/our Blade-earriet; he pulls into the driveway, take a few steps to the front poivh, (where the ***** BOX is) puts the paper inside & leaves.
    Multiple times, I have asked, the P.C.N.H.'s '0' to have the District Supervisor, (over this area), contact me, so I can discuss the problem. Ha nobody has called. Therefore, I see no other choice but to write (to you) to make a complaint against this company.
    Will you please, see what you can do to help w/ this problem & lame know?
    *After being hacked, a few years ago, I do NOT do internee! Please send, ANY/ALL correspondence, (to me), via US ************** aka "Snail Mail."
    Thank you, in advance. Sincerely,
    ***************************** .

  • Initial Complaint

    Date:04/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The news paper in question has not delivered a paper in over a month. There have been a total of 6 phone calls to the paper to inquiry about this issue. The last two calls the news paper stated that they would contact the delivery manager, so far still no paper delivery. The account for my mother who does not have internet access, the account number is ************

Port Clinton News-Herald is NOT a BBB Accredited Business.

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