Business ProfileforStyle Crest Enterprises, Inc.

In late 2020, we purchased a mobile home from ********************* in *********, we were not given a choice and this AC unit came with the home. It was installed in April 2021 and in December 2021, we had to contact Style Crest for warranty work as the heater was not working. The work was covered and things seemed to be ok. The next winter in 2022, we turned on the heater and it did not work again. We contacted Style Crest for the warranty work and were told there would be a "call" fee for coming out that would not be deducted from any parts or labor fees that would not be covered. Ok, so we did it and everything was ok for another year. First cold snap in December 2023 and the heater does not work again. Again we contacted Style Crest and were told about the fee which we agreed to pay and the guy came out and said we can fix it but it's going to cost ****** on top of the fee of ******. Ok, fine, but he does not have the part and it would be a few days. They then sent out another tech who said that guy was not correct and it was our heat strip mechanism that was bad and not covered under the warranty and they would need another ******. They claim the heat strip package was not necessary so it was not covered under the parts warranty (?????) Well we did not have a choice and went ahead and paid and got the work done. That night, the heater was still not working properly and we contacted them the next day and when they came out, they said the heat strips were not the problem and it was something else that was covered but they would still need another ****** to fix it. At this point, having health issues and being older, we just paid it and now it is working. Most AC units I have owned, have lasted between 15 and 20 years and this one has been a lemon from day one. I just think if this company stands behind their product, they should really stand behind it and admit they put a bad unit on my home and then charged me to fix it