Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dentist referred Northeast Oral & Maxillofacial (Gahanna,OH) for an extraction. I checked my insurance company's site (******* ******) and found Northeast WAS part of my plan. I called Northeast (9/12/22) to request an appt. w/surgeon listed as "participating" (*** ******* *********. I was told he "was not available but another surgeon at practice had availability". I verified my insurance was accepted & made appt.

  Extraction was done (9/14/23) & I paid contracted ******* amount ($142.50). I was told if my insurance required additional pymt, I'd get a bill. No bill was sent after my procedure, so I assumed service was covered as I'd been told. 5+ months later (Feb. 23), I rec'd bill for an additional $238.90. I checked my claim only to see service was billed "out of network".

  I called Northeast & was told that they no longer accepted my insurance (& actually discontinued/stopped accepting ******* in Aug. 23 (month BEFORE I made my appt & before I confirmed - over phone when scheduling & in person at time of procedure).

  I liked the surgeon ( ******* ****** ****)* had no issue with the service he provided, but clearly do not like the deceptive billing tactics used by Northeast. When I called to ask about the bill I received in Feb. 23, I was told that the surgeon I originally tried to schedule with - *** ******* ******** - had "left the practice years prior" to my scheduling my appt!

  I was given incorrect information by Northeast that my dental coverage WAS accepted at time of scheduling and when paying at time of appt. After appealing to my ins co. & copying Northeast, ******* paid an addt'l $169. I rec'd letter from Northeast stating I would have been told Dr. ******** was no longer at Northeast. I was told he was "not available" - not no longer there.

  I would NOT have went to Northeast had I been given correct info when I scheduled. I realize Northeast isn't responsible for ******* ****** info, but they are responsible to give correct practice information.

  Business Response

  Date: 06/30/2023

  Northeast Oral and Maxillofacial Surgery at the time of service provision had Dr. ***** and Dr. ****** as providers. Dr. ******** had left the practice since 2017.  We are aware of your grievance and are willing to write off the amount owed. We will write off $69.90 and your account is clear.

  Customer Answer

  Date: 06/30/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* ******