Business ProfileforAmerican Renewal LTD

I purchased a retractable Sunsetter awning from Jim ***** on April 21, 2022. I had to pay half down so he colleced $3,018 from me that afternoon. When asking him when he thought the product would be in, he said around June 6th. I then proceeded to ask him how long it would be until install. He replied that it would be able to be installed right around the time it came in. Install would not be a problem, it may take longer only due to getting the awning from the manufacturer. Pam, the scheduler from the office, left me a voicemail on May 23, 2002 at 6:03 pm stating that she was wondering if Brad could come out between 9 and 9;30 tomorrow the 24th to install awning because it came in. I immediately called back and told her this would not work due to my husband and I both working. I asked if we could be added to the schedule and her reply was no. Reason being that awning are squeezed in when there is time. They only have one crew and now we would have to wait until a sunroom is finished being installed. i expressed my frustration and told Pam that this was not disclosed to us in our contract or by Jim ***** who sold us the product. It was never disclosed that we would not be scheduled a date of install but rather receive a call less than 24 hours notice when we could be squeezed in. She proceeded to tell me that this is the normal way of doing the schedule. If my awning can not be scheduled for an install by June 30th, I am requesting a full refund. This company did not disclose all of the information to their customer. I have contacted this company several times and still hear the same excuse. We only have one crew and we have many customers waiting for their awnings to be installed. Pam refuses to add us to the schedule.