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Business Profile

Health Care

NOMS Family Practice

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m currently a patient with this medical practice. I moved across the state, but chose to still keep them as I have been going to them for 5+ years. I have been trying to get a hold of them on the phone to refill a necessary medication for me. In the past month, I have called them 20+ times to try to refill this medication only for the phone line to tell me that they are experiencing technical difficulties. There is a client portal (the phone app Healow) that we are able to use, and I tried to go on there to get my medication refilled, and all of my records (lab results, medications, appointments, etc.) that were once available on there are no longer available. When I went to leave a message on there to the provider, it said that the provider was no allowing messages. This is not the first time I have struggled to fill this medication with them, but this time I cannot get this medication refilled from them as I’m not able to contact them. If it is happening to me, I know it is happening to other patients as well. I am no longer interested in keeping this facility as my primary care provider. I ask that I would like my medication refilled, my next appointment cancelled, and all of my records transferred to the next medical facility that I begin treatment at.

    Business Response

    Date: 10/13/2023

    NOMS recently experienced a Network issue which affected the use of some of our internal systems including phones and faxes. We switched medical records systems, and we are using MyChart as our patient portal. We no longer utilize the Healow App. Our phones and faxes are currently back up and running and we can ensure that your prescription will be filled. We apologize for the inconvenience this has caused, if you are still interested in canceling your future appointments and obtaining medical records, please contact our patient services team at 419-****-**** or submit the request through MyChart. Thank you 

NOMS Family Practice is NOT a BBB Accredited Business.

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