Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm going to start by being 100% honest about this situation. I myself was part of the problem, I was late on rent multiple times but I always paid the balance 100% of the time. (And had good reason as to why i fell on financial hardship for a year, had 2 family members away within weeks of each other)My complaint is how unprofessional the management is at ***************** I have multiple text/email exchanges with the property manager stating that 3 day notices come out on 22nd of each month, and evictions are filed when the the tenant (myself) falls 2 months delinquent on rent payments. So here we are February 14, 2023 and they have filed for eviction, even after I tried to pay what I would owe them in the rent on February 9th, 2023. The management at the **************** was extremely unprofessional, and absolutely unreasonable when I tried to come to a resolution that worked for everyone. Which would have been I paid the rent owed, and give my 30 day notice to move, but instead they would rather go through this long drawn our process of court. Every single time I dealt with **************** over this 18 months, it was anything but polite. Even during normal business hours they would refuse to take your rent payment at the desk, always made you put it in the drop box, which is there, for when they are not available to take payment directly. They have signs that say such things. My point is they have absolutely no sense of customer service. They raise thier voices within seconds of a conversation, because they lack the patience it takes to be in customer service.

  Business Response

  Date: 02/17/2023

  Handling our residents' questions and concerns in a respectful and professional manner is one of the most important functions of our business and is something we demand from each and every Simco employee.  If we failed to meet that standard in any conversations or dealings with **************** I do apologize.   I will be contacting **************** to discuss his concerns in more detail.   Tell us why here...

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  I have not received a phone call or any contact from a higher up within Simco Management. 
  Regards,
  
  *************************
  
  
  
  

  Business Response

  Date: 02/22/2023

  Simco Management Corp. has submitted a response and/or proposal to resolve this complaint.  The details are as follows:
  
  Date that proposal was made:
  
  Description of proposed resolution:
  
  Promised completion date:
  
  
  In addition, the business provided the following additional details:
  
  
  

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my final rental balance to my previous landlord today so court can be cancelled and when I brought it to the corporate office in ************************** refused to give me a written receipt that had the 1) Date cashier check was received (today 10/25/22)2) The cashier's check number 3) The amount 4) and the signature of the person who accepted the check from me.****** told me they don't give out receipts for payments that the statement from the cashier check will serve as the receipt. I've been speaking with ****** since I was being pursued for eviction and money owed from this company. I was able to move out before being evicted and I paid what I owed to them. However I never not gotten a receipt from a landlord showing a payment have been made. It doesn't seem or feel right.

  Business Response

  Date: 10/26/2022

  ******************** is correct, we do not issue receipts for payments taken at our corporate office, nor are we legally required to do so.  That is not for only ********************, we do not issue receipts for any rent payment made at our corporate office.    Tell us why here...

  Customer Answer

  Date: 10/27/2022

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************************

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