Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB transcribed from hard copy complaint form: Ipad was to be a new one. It is a used one. Certain thing can't be done. It was used in a school system & it doesn't work right. Sale person would not let me talk to owner. Don't trust them. Want my money back. Call me it more info is need

  

  Business Response

  Date: 11/15/2023

  Hello, I apologize for the delay on this. I did not see the original message. 

  The customer originally purchased the device as an "Open Box" device. The physical device was never activated but it was not sealed in the box. After about a month, the customer returned saying the iPad had a lock on it and stated that he wanted a brand new sealed device for the same price to be exchanged. We told him that we needed to see the lock on the device in order to move forward with his request. The customer did not allow us to look at the device. We are more than willing to replace his device if it is locked with a business account on it. We can replace the device with the same device he purchased. We will not be able to replace this with a Brand new sealed device because that is not what was purchased. 

  We are more than willing to work with the customer. 

  Thanks 

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to strictly apple to get the back of my phone screen replaced expecting fair business practice. The same evening I paid $352 to have the back plate of the phone replaced, their replacement product cracked and broke in the same way that the previous plate. They stated that it was my issue even though it was cracked within hours of the appt for the phone screen to be replaced. They didn’t offer to replace it, even at a discount when the product they used was defective

  

  Business Response

  Date: 02/28/2023

  Hello, to whom this may concern. 

  The customer came into our shop around 1pm on the 23rd of September 2022. As you can see in the invoice that we checked this device in at 1:14pm and the device was paid for 5.5 hours later when it was picked up at 6:46pm. 

  This would mean the customer paid for the device after they saw the repair and that it met their standards. 

  The customer came back 2 days later and claimed we used a defective piece of glass on his phone and that it cracked again. Glass does not crack on its own, there must be an impact to the glass for it to break. So within that 2 days there was an impact/pressure applied to that glass that caused it to break. 

  This customer has left us 1 star reviews at all of our locations and I attached my response which I replied to weeks ago with. 

  This customer tried attempted to dispute the transaction with his credit card issuer and they were also on our side and decided in our favor. 

  2 weeks ago I commented on his review and mentioned to him that he should reach out to us and that we were more than willing to help. 

  There is not much more that I can do. 

  We fixed the device and it met their standards when they left our store. Whatever happens outside our store doors we can't control and if its physical damage we are unable to warranty. 

  Customer Answer

  Date: 02/28/2023

  I did contact the business and was told that they weren’t willing to work to resolve this complaint. It was less than 16 hours after leaving the store that the glass then began to break again on its own without any impact. I did leave negative reviews because I was scammed for $350. I hope that my word of mouth interactions continue to help people realize this is a fraudulent business. The owner has never reached out to me or provided any evidence that the glass wasn’t defective.  

  

  Business Response

  Date: 03/03/2023

  The device was picked up and inspected by both the owner and tech determining no issue. We operate 3 repair facilities that handles at least 1-2 backglass type repairs a week, with no issue arising from said "defective" product.This repair happened back in September of last year had no other complaint from any other customer. It is written on our receipt that there are no returns, Though we do offer 1 year Non-Accidental warranties. We are however willing to compromise to offer the same repair at half price, So if the owner is wishing to get his device fixed we would only charge half the initial price.

  Thank you.