Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a car from them 5 weeks ago . they sold me a faulty car . i took it to the dealership because the transmission went out as i was driving it down the road almost causing me to wreck . i called them & they’re just giving me the run around not willing to help for this mistakes . i have a video of the technician saying everything that was wrong with the car along with it being wrong before they sold me the car . they haven’t been willing to help with anything , they’ve hung up on me several timesBusiness response
06/06/2024
IMRAN IMPORTS HAS DONE EVERYTHING.
UPLOADED 3 DOCUMENTS
* WE OWE STATING THAT NOTHING IS OWED
** DELIVERY CONFIRMATION STATING THAT CUSTOMER HAS RECEIVED ALL SERVICES OR PRODUCTS
*** BUYERS GUIDE STATING VEHICLE IS AS IS / NO WARRANTY FROM DEALERSHIP
BUT CUSTOMER DID PURCHASE AN AFTER MARKET SERVICE CONTRACT FOR THE VEHICLE IF THERE ARE ANY ISSUES
Initial Complaint
01/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a **** **** **** from Imran towards the end of July 2023. I attempted to trade the truck in on 12/30/23 just to be informed by the other dealership that the vehicle has frame damage. Imran never informed me of this, and reviewing the reports, it was announced at auction in February of 2023 that it had frame damage and Imran was the one who purchased it from auction. I have attempted to contact them and was told there's nothing they can do. After spending a week speaking to numerous attorneys, I found out that of course Imran has an Arbitration clause to assist them in making bad deals with people. Now I can't get approved for a new truck so I can go back to work because that truck is still in my name. I'll never do business with them again, and I'm going to make sure that I do everything in my power to make their malicious schemes known to as many people as possible so this doesn't happen to someone else. Because what if they sell it to a family like that and they have an accident and the frame can't hold up to protect them properly? Just bad business.Business response
01/18/2024
SORRY YOU HAVE ISSUE
BUT AS FAR AS THE **** **** ***** THE TITLE IS A CLEAR TITLE.
THERE ARE AUTOCHECKS ON EVERY SINGLE VEHICLE AT THE CUSTOMERS REQUEST
EVEN ON OUR WEBSITE ALL THE VEHICLES HAVE THE AUTOCHECKS RIGHT THERE AS WELL.
PLEASE GIVE US A CALL ###-###-####
IMRAN IMPORTS WILL BE MORE THAN HAPPY TO TAKE THE TRUCK BACK IN ON TRADE
Initial Complaint
10/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a car from them September 6, 2023. I have got to drive the car once. When I bought it was smoking and sounded like it was going to fall apart. I was taken advantage of. I was told it was just a serpentine belt. It was actually a fan, 2 broken tire rods, a broken brake line which is extremely dangerous, bad struts, bad axle, an o2 sensor, and more. I still don’t have the car. They have apparently fixed it three times but the parts are still hanging off the bottom and they STILL have the car.Business response
10/11/2023
IMRAN IMPORTS Has done everything Promised and way, way more.
Attached is:
* AS-IS / NO WARRANTY FORM Signed by Customer
* Delivery Conformation Signed by Customer stating the are happy and satified with everything that was promised to Customer
* WE OWE Form. " The only thing that was on there was Check Engine Light and that was fixed ASAP ( O2 SENSOR ).
The other items IMRAN IMPORTS fixed, was to help the customer and keep up Great Customer Service.
The Customer has had there Vehicle back awhile ago and IMRAN IMPORTS paid for everything to be fixed as well..
Thank You,
IMRAN IMPORTS
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
7 complaints closed in the last 12 months.