We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Huber Automotive Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased a 2015 ***** silverado 1500 only had it 8 months and the motor blowed up and theyb are trying to fix it with a junk yard motor with ****** miles on it when the same motor they just took out failed at ******* its just dumb

    Business Response

    Date: 02/24/2025

    As discussed with Mr. ****** We reached out to the **************** that Mr. ***** purchased. Just as stated by the warranty company which also spoke with Mr. ***** that they have the option to replace the engine with a used engine with less the miles of the engine of the time of breakdown. This choice was by the discretion of the ***************** 

    Customer Answer

    Date: 02/24/2025

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22973092

    I am rejecting this response because: I spoke with the owner **** Huber we are on the same page I tried to pick my truck up twice now and it has nothing to do with the warranty company company and the G.M of Huber  is very disrespectful and uses ************** as his out for everything then sat 2 /22/25  engine light came on started missing horrible bad and I took it straight back and **** Huber the owner said he would handle it 

    Regards,

    ******* *****

    Business Response

    Date: 03/03/2025

    I went for a drive in Mr. ******* truck and achnowledged there was a miss. I authorized a loaner vehicle and we addressed the problem on the following Monday and authorized a set of spark plugs at no cost to the customer. 

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a vehicle from Huber Automotive in August 2024. We paid $12,000 for the vehicle after taxes and warranty. The sales guy sold us a warranty that does not cover the vehicle. The warranty company only covers cars up to ******* miles. This car had approximately ******* miles on it when we bought it. The warranty was over $3000.00. The only way we know this is because we took the vehicle in because it was leaking oil....the service department sent it into the warranty company and the warranty company stated that it was not covered due to the mileage on the vehicle. The car was listed for $9500. We would have never purchased the warranty had we known that warranty company wouldn't cover anything on the vehicle due to the mileage. We were also told by the sales staff that all of their cars that came in were serviced by them. The service department stated they had never serviced this vehicle. It is a 2016, Cheverlot Equinox.

    Business Response

    Date: 01/06/2025

     We have been in touch with the customer and have resolved the issue. 

    Customer Answer

    Date: 01/06/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    **** ********

  • Initial Complaint

    Date:05/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    traded my 2022Hyundai kona in for a 2021 chevy equinox. Asked the salesman before i drove their car if the "stop-start" feature of the car could be shut off and he said yes it could be. Turns out this was not true on this particular vehicle. Car shuts off engine at every stop light and then restarts. Very annoying to drive . We bought a new equinox back in 2018 and ;had to return it two days later. It costs us over Four thousand dollars to return the car!

    Business Response

    Date: 05/11/2024

    Mr. **** came into our dealership Saturday morning and we resolved the situation. 

    Customer Answer

    Date: 05/13/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ****** ****

Huber Automotive Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.