Business Profile

Data Recovery

SalvageData Recovery Services

Headquarters

Complaints

This profile includes complaints for SalvageData Recovery Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

21 total complaints in the last 3 years.
5 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/14/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was having trouble with my laptop not working/turning on and sent it here to see if data from the hard drive could be recovered. They gave me a quote for how much it would cost, but I just can't afford that right now. I paid their standard fee of $40 for them to just ship it back to me, but all I received in the mail is the hard drive from the laptop. They still have the laptop and are ignoring emails I sent them asking about it and asking them to send it back. I paid the fee June 6, it was shipped June 9, and *** delivered it June 11. I sent an email that same day, June 11, in a reply to the last email I received from them asking where my laptop is and got no response. I sent a new email June 12 and still have not heard anything back, no email or phone call from them. I'm attaching the PDF receipts from the $40 fee I paid.
Business Response
Date: 07/02/2025
Customer received their Laptop on June 18th.
****************************************************************************************************
Customer Answer
Date: 07/02/2025
They did ship the laptop back, but did not inform me of that at all, which is why I filed this complaint. Also, it was shipped back with part of the CD/DVD drive broken and all of the screws on the bottom are missing.
Business Response
Date: 07/09/2025
All notifications are automatic. Please check your spam folder. The device has been returned to the customer and there is no additional information available.
Initial Complaint
Date:02/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company is trying to play mob bully refusing to provide anymore samples or confirmation of the file requested being recovered. Also refusing to return my property to me unless I pay but they are refusing to show me what I’m paying for. Extortion.
Business Response
Date: 02/14/2025
Service has been performed to the full extent and prove of recovery has been provided to the customer. The hard drive and data will be released as soon as the full payment is provided for the service we were contracted to perform.
Customer Answer
Date: 02/14/2025
told me there was a “bad sector” of data and refused to tell me or show me which sector or files were bad but is still expecting full payment of a “service” they seem to have not been able to complete
Business Response
Date: 02/17/2025
Our support department is more than happy to explain you the details of your recovery.
Initial Complaint
Date:12/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting a formal complaint against SalvageData Recovery. I entrusted them with recovering personal photos from my water-damaged iPhone. The company assured me that the recovery would be completed by September 6, 2024, as stated in my case details. More than three months have now passed since that deadline, and I have neither received my recovered data nor any meaningful updates.

Details of the Complaint:
1. Missed Deadline:
My data recovery was due on September 6, 2024. Despite this, the company has not provided any revised timeline or explanation for their delay.
2. Lack of Communication:
I have repeatedly attempted to contact my assigned representative, Dominic, at (212) 420-6890 and the company via [email protected]. All recent inquiries—both by phone and email—have gone unanswered. I can provide records of multiple calls and messages that received no response.
3. Failure to Return My Property:
Given the prolonged silence, I requested the prompt return of my iPhone if they are unable to recover the photos. SalvageData Recovery has not acknowledged this request, leaving me without both my data and my device.
4. Financial Concerns:
The quoted cost for the service was approximately $1,432.00. I am concerned that I may be charged despite no completed service and no confirmation that work is even underway.

Desired Outcomes:
1. A detailed, written update on my data recovery status, including a realistic and binding completion date.
2. If recovery is not possible, the immediate return of my water-damaged iPhone at no additional cost.
3. If the service cannot be completed as agreed, a full refund or a written assurance that I will not incur charges.

I have lost confidence in SalvageData Recovery’s ability to deliver on their promises or communicate professionally. I am seeking the BBB’s assistance in facilitating a fair and timely resolution to this matter.
Business Response
Date: 01/02/2025
The customer is unable to provide a correct passcode in order for the data recovery to be completed. Our support team will reach out with options to resolve current predicament.
Initial Complaint
Date:12/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Stole my hard drive and is refusing to return it unless $780 is paid but I have no indication/verification of the specific file requested on the hard drive being recovered
Business Response
Date: 01/02/2025
We have no record of this customer. Please provide your case ID
Business Response
Date: 01/02/2025
Client approved a recovery service and failed to provide payment upon completion. Once the payment is received, data and media will be sent to the customer.
Customer Answer
Date: 01/03/2025
I Never agreed. Was told we could do a team view session or screen share to show the file had been recovered. The original hard drive sent is 100% full and also does not belong to you. Whatever “work” that had been done by you guys would have to be placed onto and sent back to me on an entirely new/different drive. Telling me to pay for my own property is extortion. I’m requesting for my original hard drive to be returned to me. Not the “work” you claim is completed and placed on an entirely different drive.
Business Response
Date: 01/09/2025
Since you have authorized service to be performed on your device, you are responsible for the payment for the said services. You can review all relevant information on our website.
Customer Answer
Date: 01/09/2025
You are also responsible for returning the original hard drive to whom it belongs
Business Response
Date: 01/09/2025
Unfortunately we are not able to provide any additional solutions at this time. A payment for the services rendered is expected before we can proceed further.
Customer Answer
Date: 01/10/2025
Was also told a team view session would be provided so I could confirm the specific file had been recovered. You failed to do so. Payment will be made for what you claim to have recovered once I see it. However I am requesting for my original hard drive to be returned to me.
Initial Complaint
Date:10/31/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February 2024, I paid $1,016 for SalvageData to recover some lost data/files on an old external hard drive. They successfully recovered the data and returned it on a NEW Western Digital external hard drive. Upon receiving the new hard drive, I plugged it into my computer and confirmed that the files were there and working. I then set the new hard drive aside on my desk for the next 7 months, where it sat unused until October 2024 when I needed a file on the hard drive. Upon connecting the new hard drive to my computer, I determined that I was able to see the files but none of them would actually open or play. Upon contacting SalvageData, they asked me to send the hard drive back in for analysis, which I did. I received a phone call on 10/31 saying that the "headers on the new hard drive" that they provided have gone bad and I'd have to pay another $1000+ to recover the same data. I voiced my concerns about this given that this was a brand new hard drive that THEY provided, but they continued to argue that they were not liable and they only provide a 30 day warranty period. Given the large amount of money I initially paid to recover the data and the fact that the new hard drive they provided the recovered data on has failed, I believe I am entitled to a replacement of the hard drive and lost data.
Business Response
Date: 10/31/2024
Unfortunately as per terms of our service we only offer 30 day warranty period on any external devices. We are more than happy to offer a partial discount which you can discuss with your sales representative.
Customer Answer
Date: 11/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After further research about the company and their business practices, I have learned that they known for shady business practices including using old refurbished hard drives for backing up their customer's recovered data. I suspect that's what happened here and why they don't warranty their work or devices past 30 days.
I would like proof that the hard drive they provided for my recovered data was brand new / previously unused.

Regards,

***** *****

Business Response
Date: 11/06/2024
All our destination media is purchased brand new from Amazon. There is no registry of serial numbers that ****** provides for each HDD purchase, thus we're unable to provide you with any additional information.
Customer Answer
Date: 11/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
If the drive was in fact new, then SalvageData should have no problem fixing the issue with the "brand new" drive that they provided my recovered data on. Drive headers don't just fail after being used 1 time.

Regards,

***** *****

Business Response
Date: 11/06/2024
As originally stated, our obligation of service was over once the recovery was complete. We offer 30-day warranty after service was completed and that is the extent of the service we offer. We are unable to provide any additional help on this subject.
Customer Answer
Date: 11/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.

Regards,

***** *****
Initial Complaint
Date:08/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Salvage Data provided me with a file list, which I approved. Unfortunately, the recovered files I received were still corrupted. Subsequently, they sent me a second hard drive with the corrupted files removed, only to inform me that the files were unrecoverable. It is clear that these corrupted files should never have been on my approved list. When I requested a full refund, they offered only $500, which is unacceptable. This is an unacceptable practice. Before accepting payments, there should be a thorough verification process to ensure that the files are not corrupted. I was informed that the payment was non-refundable, but this situation calls for a fair and just resolution.
Business Response
Date: 09/03/2024
Due to nature of data recovery it is not possible to verify each individual file for corruption. Upon reviewing the recovered information, we believe that the offered discount is adequate in proportion to the recovered data.
Initial Complaint
Date:08/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted my phone for evaluation back in March of 2024, they said there was a chance they could get the data so I went forward with the process and received an email on March 27th saying they were moving forward with recovery. The estimated completion date was April 26th 2024. I have called over 6 times since April to inquire on the status of my device. Each time i call, the representative say they have to reach out to the engineer to get an update, and each time they do they say “The engineer is on lunch I’ll call you back as soon as i hear anything”. I have never received a call back with a real status update other than recovery is ongoing. It is now August and i still have no idea what is going on with the device.
Business Response
Date: 08/23/2024
This case was closed and returned back to customer ****************************************************************************************
Customer Answer
Date: 08/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Yes the case was closed, 4 months after it was estimated to be done. After receiving the phone and opening it up it is obvious ******* **** never opened the phone to attempt data recovery. So i paid and waited for them to not even attempt to recover the data. The only reason they closed my case and sent the phone back finally was because i told their customer service department that i filed a BBB complaint.

Regards,

****** *******
Initial Complaint
Date:05/03/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November of 2022, I created a case with Salvage Data to have my non-loading harddrive looked at to determine if it was worth it to recover what was on it. After chatting with a customer service rep, I was informed that apart from me paying for my own shipping costs, there was no cost to receive a repair quote. A month after mailing out my hard drive, I received an evaluation update summary via email, which did NOT include a price quote, which said a rep would follow up with a phone call soon with more details.

Another month later, a phone call had never happened. By January 5th, I sent an email notifying them as such, and requested a price quote. I received an apology, and an updated evaluation with a price quote. The quote was far beyond what I had deemed was worth to spend on repairing the hard drive and retrieving data, and I informed the rep I can been in contact with of this. I requested the drive be returned and asked for further instructions, if there was anything I had to do on my end to initiate them mailing me back my hard drive.

Between January and June of 2023, I sent a total of six emails, requesting the same thing with increased urgency : the return of my hard drive, and instructions if there was anything I needed to do (i.e. preemptive shipping payment) to initiate the mailing. There was zero response. I said I would have no choice but to report that Salvage Data had effectively stolen my hard drive, and still no response came. I lost steam and began to lose hope.

In December of 2023 I began, out of the blue, to receive texts from a different rep at Salvage Data, requesting a consultation so we could "discuss repair of my hard drive." I responded by explaining everything that had happened months prior, and saying I had no desire to work with Salvage Data further. I requested, yet again, via text, that they return my hard drive to me. My request and message was never acknowledged. I still need my property returned to me.
Business Response
Date: 06/06/2024
The drive was shipped to the customer
Business Response
Date: 06/06/2024
The drive was shipped to the customer
Initial Complaint
Date:02/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We reached out to *********** on 12/22/2023. They informed us that an emergency evaluation of our data would cost $4,200. We paid that via credit card and dropped off the drives to the Cleveland lab. After evaluation, they told us that they were confident that they could successfully recover the data and the cost would be $39,540. I sent them a list of the VMs (Virtual Machines) that I was running explaining that only Volume 1 was corrupted across the 10 hard drives that I dropped off. I received an external hard drive with the VM files (.vmdk files, flat files, logs, etc) that are associated with the VMs in VMware on 1/6/2024. When I copied these files over to my host servers and tried to boot them, I got the same data corruption error that I was getting before I sent them in. When I contacted them about this they told me to mount the VMs in a virtual environment and then I could pull the data off the VMs. I informed them again that I didn't need the data from the VMs as I had all that backed up and I needed the VMs recovered. They sent me a second external hard drive on 1/26/2024. This one included the only 2 VMs that I hadn't rebuilt on my own because at this point it was over a month since our data was corrupted. This also contained extracted files and folders from those VMs. Again the VMs would not boot after mounting all the files to the host servers and I never recovered these VMs. One I rebuilt from scratch and the other I switched to a cloud-based backup service since it was our backup server. I informed them that I wasn't able to use anything they provided and didn't think we should have to pay the remaining $39,540 since they said if they weren't able to recover anything there would be no charge. They still claim that they provided recovered data and we owe them even though the data they provided wasn't what I asked them to recover. They offered a $10,000 discount and threatened to turn us into claims so we sent them a check on 2/27/2024.
Business Response
Date: 03/13/2024
Unfortunately the work has been performed as promised and the discount that has been already offered covers any outstanding issues. There will be no additional discounts of refunds offered as such.
Customer Answer
Date: 03/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is not an acceptable response. They are claiming to have provided the services as promised. This is not the case or I would not have filed the complaint to begin with. We were told that if they were able to recover the data there would be no charge. The data they provided was still corrupted just like when I sent it in. They did make a second attempt to pull some folders and files from the virtual machines, but this isn't what we needed or asked for. I needed to recover the virtual machines themselves. They knew this was the case as the first set of data that I received only had the virtual machines and the files needed to rebuild them. If they thought I needed the files and folders off of them to begin with then why didn't they send them the first time? This was a ploy to say that they provided me with data and to justify demanding payment. This is no different than me taking my vehicle in for an oil change and they put new tires on it and demand that I pay for it. They promise that if the data is recoverable there is no charge, but they leave out the part that if they can recover even one file that you aren't needing then they charge you the full amount. This was also an emergency service that I paid for that is supposed to have my data back within a week or two and it was over a month later that they sent me the second drive with the files I didn't ask for demanding payment.

Regards,

**** ******

Business Response
Date: 03/18/2024
Thank you for reaching out and sharing your concerns. We understand your disappointment and the frustration that comes with the situation you've described. We want to assure you that we have carefully reviewed the services provided and the subsequent actions taken.
In recognition of the discrepancies between your expectations and the service delivered, a $10,000 discount was applied to the total cost of the service. This substantial reduction was made in good faith to account for any perceived shortfall in the service provided and to demonstrate our commitment to customer satisfaction.
We believe that this discount fairly compensated for the issues encountered and reflects our earnest attempt to resolve the matter amicably. As such, we consider the account of this transaction to be settled, and no further refunds or discounts will be issued.
We value your business and regret that we have reached an impasse. However, we must stand by our decision as a final resolution to this matter. We believe that the steps we have taken show our dedication to rectifying the situation to the best of our ability.
Thank you for your understanding.
Customer Answer
Date: 03/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The only service that was provided as promised was the evaluation and we paid the $4,200. I am not seeking a refund for this. However, we asked for the VMs to be recovered on Volume 1 and every one of the VMs that we got back was still corrupted. This isn’t providing the service as promised. Another thing that was promised was that if we didn’t get our data back that we were seeking there wouldn’t be a charge. What about that promise? When this was told to our sales representative he then provided the same corrupted VM data but also extracted the files and folders from the VM which we never asked for. You offered a $10,000 discount but still charged us almost $30,000 for something I wasn’t able to use. I had to spend the next 80+ hours a week for multiple weeks rebuilding all our VMs from scratch. I even had ****** ******* trying to help me get the VMs restored with the data I got back from *********** and they weren’t able to make it work because the data was still corrupted.

Regards,

**** ******

Business Response
Date: 03/26/2024
As previously stated. Work has been completed, data has been rendered to the customer on this case and any outstanding debts have been paid. We are unable to offer any additional assistance.
Customer Answer
Date: 04/11/2024
These documents include the Emergency Quote for data recovery. An Expedited Quote that states around a 2 week turn around (cheaper and slower). What they did send me was longer than 2 weeks to get here even though it didn't work and they still charged the more expensive option. Other documents include pdf files from emails. One is an email I sent *********** letting them know that I wasn't able to use any of the data and since it was well over a month that I had already rebuilt everything on my own. There is one in there with ***** ******* helping me recover data from my own backups after I had to create new VMs since the data was still corrupted on the VMs *********** sent back. There is another file on there with the emails between **** *******, ***********, and myself. There is a receipt for the Evaluation Service that they provided and I am NOT disputing this charge as they completed this fully. There is another pdf file showing the files that they provided for one of my VMs. You can see there are ***** ****** ***** *** *** files that are all for rebuilding a VM. There are no data files that they gave me initially and this proves that they knew I was trying to recover my VMs and not just data files or they would have included them the first time. The last file is emails from ****** ******* where they tried to recover the data that I received from *********** and it failed due to the files still being corrupted.
Initial Complaint
Date:12/23/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has single handedly been the worst nightmare ive ever had trying to do profesional buisness. They look lagit on there website with the fancy lab and gadgets, but after dealing with these people who give you the run around and mess with your head, its hard to imagine they are anything but a bunch of crooks with a fancy fake picture. First of all, they did not get anything back on my hard drive that wasnt there to begin with after my un erase wizard software, and they broke my external hard drive into pieces and sent it back a mangled wreck. I truley believe these guys to be criminals stealing data for extortion and black mail perposes. I reported this company to the fbi on the matter. I highly recomend the bbb investigates as well and this compony that fronts as inteligent individuals gets taken down for the harassment and criminal activity i can see other people have experienced on this site that you do not send your hard drive to these people unless u want them to do deep fakes with your data and frame you for a crime you didnt do to try to get you to send them money. Finally they gave me a refund, i noticed it seems like my pictures on my iphone looks fishy like some one had been looking threw them, to this day it still scares me. Thats what i get for looking threw some one elses phone, but reguardless, these guys are definetly crooks. Stay away and shut em down.
Business Response
Date: 01/08/2024
We apologize for not replying earlier as this appears to have been a complete nonsense of a baseless accusation fueled by delusions. We are not going to entertain any more time replying to Mr. We apologize for not replying earlier as this appears to have been a complete nonsense of a baseless accusation fueled by delusions. We are not going to entertain any more time replying to *** ***********
Business Response
Date: 01/08/2024
No clarification required. Customer sent media for service, service was performed. Customer data was not present on the device.

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