ComplaintsforThings Remembered, Inc.
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Complaint Details
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Initial Complaint
11/22/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a baby bracelet online for pick-up at Things Remembered, Smithhaven Mall, NY. Order #******** dated 11/21/21. The online item description did not state the size/length of the bracelet. I went to pick up the order and found that the bracelet is so tiny it wouldn't fit a healthy baby's wrist! I requested a return, but am told that I could only be given a "one-time courtesy Voucher". I have to purchase an item of equal or lesser value and I will forfeit the rest of the amount I paid. Is this is supposed to be acceptable? Returns are not allowed, even though it is the fault of the website for not specifying the size. All the customer service person would keep repeating is: This is company policy, ma'am. The company policy is to fleece the customers with shoddy item description online. I'm a grandmother who lives on a shoe string budget, gifting my grandkids, and I'm supposed to gift these corporations too? Totally unacceptable.Business response
11/23/2021
We will reach out to the customer immediately to resolve this issue.Customer response
11/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ********
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Contact Information
5500 Avion Park Dr.
Highland Heights, OH 44143
Business hours
Today,8:00 AM - 8:00 PM
MMonday | 8:00 AM - 8:00 PM |
---|---|
TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 8:00 AM - 8:00 PM |
FFriday | 8:00 AM - 8:00 PM |
SaSaturday | 10:00 AM - 5:00 PM |
SuSunday | Closed |
Customer Complaints Summary
12 total complaints in the last 3 years.
0 complaints closed in the last 12 months.