Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description: We were connected with Foxcroft HVAC & Refrigeration, LLC (Foxcroft) as part of a home warranty provided by **** ******** ** ******* ***** that the seller of our current home purchased and passed to us as part of the sale. On December 14, 2024, a Foxcroft technician came to our home and assessed work we needed for our heat pump and gave us an invoice that apparently differs from the report Foxcroft later submitted to ***. We never received a copy of the report submitted to ***. The work involved replacing the heat pump's condenser fan motor. To initiate a claim under an *** home warranty, *** requires payment of $100. *** partially denied our claim based on Foxcroft's report stating that the scope of the work would involve "electrical modification" to the unit that wasn't covered by the warranty. This alleged modification would cost us $185. On December 30, 2024, my husband spoke with Foxcroft representative, ********. ******** stated that *** often uses the "electrical modification" exception to the warranty to pass costs to the homeowner. My husband asked Foxcroft for a quote on the condenser fan motor. ******** promised to send the retail cost but never did. My husband then called *** on January 3, 2024, to inform *** what he learned from Foxcroft about the unnecessary "electrical modification." *** attempted to get a Foxcroft representative on a three-way call with my husband, but the Foxcroft representative refused. Neither *** nor Foxcroft is willing to share the report setting forth the scope of the work nor explain what "electrical modification" means. Rather, *** claims that its warranty determination is based on Foxcroft's report, and Foxcroft blames the additional cost on ***'s policy. Accepting the repairs from Foxcroft would cost at least $285 ($100 to initiate the claim and $185 for the unnecessary "electrical modification"). *** also refuses to refund the $100 to initiate the claim. Both companies collude to keep homeowners in the dark about the scope of the work, the costs associated with labor and replacement parts, and why exactly the repair is only partially covered by the warranty.

  

  Business Response

  Date: 02/28/2025

  Since this job was done through your home warranty, your home warranty decides all coverage. We do not make home warranty policy. 

  Since your home warranty wrote this home warranty policy, we would recommend Contacting them directly. 

  Customer Answer

  Date: 03/02/2025

  I am rejecting this response because Foxcroft’s response is wholly unresponsive and suggests the respondent didn’t even read the complaint. We are aware that Foxcroft does not make home warranty policy and that *** makes its own coverage decisions. That goes without saying. However, as Foxcroft well knows, *** does not make coverage decisions in a vacuum. It relies on companies to visit the property, diagnose the problem, and report the scope of the work to ***. Foxcroft did just that. The problem is that Foxcroft told *** one thing and told us another.

  Since the filing of our complaint, we have learned from *** that Foxcroft claimed the heat pump’s condenser fan motor failed, installation of a new motor would require electrical modification that would not be covered under our *** policy, and payment for this modification would need to be made directly to Foxcroft. Below is the relevant portion of ***’s response to our separate complaint against ***:

  “I have reviewed ***’s records with regard to **. ****** complaint. On December 12, 2024, service was requested for a heat pump and the request was dispatched to Foxcroft HVAC & Refrigeration to diagnose the issue. The company reported to *** that the condensing fan motor failed. *** authorized the technician to replace the condensing fan motor and order the necessary parts. There were some items necessary for the replacement that are not covered by the warranty plan. Section F.4 of the enclosed warranty plan states that coverage does not apply to modification charges or costs for metal fabrication, plenum work, or electrical changes necessary to satisfy the installation requirements of a new replacement unit. The charge to the member for electrical modifications not covered by the warranty plan was $185, payable by *** **** to Foxcroft HVAC. *** authorizes companies by telephone and online. *** does not require dispatched companies to provide an invoice to *** and does not release records to customers without a valid and enforceable subpoena from a court of law. If the customer has questions regarding the exact electrical modifications needed, she may address those questions to Foxcroft HVAC.”

  What Foxcroft represented to *** is not true in at least three different respects:

  First, Foxcroft told *** that the fan motor had failed but told us that the motor was failing and needed to be replaced, as reflected in the invoice that Foxcroft’s technician left with us. See the invoice attached to our complaint.

  Second, after we got the runaround from Foxcroft, we contacted a local company without any ties to *** to diagnose the problem. The company said the condenser fan motor is working properly and that nothing was wrong with the heat pump. Here is this company’s assessment of what Foxcroft apparently misdiagnosed or misrepresented as a failed or failing condenser fan motor: “Found heat pump/air handler running temps within spec ranges in heat pump and aux heat. Ran the system to listen for the noise, found the noise they are hearing is the unit shifting into defrost. Explained that carrier/heil products will go into defrost more during very cold temps and will make that noise when reversing valve shifts. Unit is running ok.”

  Third, Foxcroft represented to *** that electrical modifications would be needed to install the new motor. Not only was there nothing wrong with the motor, Foxcroft refused an opportunity to explain to *** and us on a three-way call the supposed electrical modifications that would be needed to the heat pump to replace its condenser fan motor. It now dodges another opportunity to offer that explanation in its response. Instead, Foxcroft directs us to *** and ignores our proposed resolution to simply produce its report of the scope of the work that it submitted to ***, which *** also refuses to produce except pursuant to a subpoena. 

  For the foregoing reasons, we are not satisfied with Foxcroft’s attempt to resolve our complaint and reiterate our request for the report, verbal or written, that it submitted to *** showing the full scope of the work. *** directs us to Foxcroft for answers regarding the supposed electrical modifications that were needed. Producing such a report should be easy and any honest company with nothing to hide would do so.

  Regards,
  
  ********* ****

  

  Business Response

  Date: 03/07/2025

  We appreciate your response. We hope your home warranty was able to help clarify your coverage through the policy you have through them. 

  Customer Answer

  Date: 03/07/2025

  I am rejecting this response because:  this response does address any of my concerns.
  
  Regards,
  
  ********* ****

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description: On oct 31st my electric furnace broke down. I have a warranty with ***. I paid *** my referral fee of $125 and they contacted Foxcroft to come and service my furnace. They came on on nov 2nd and the technician **** informed me that I needed a new furnace and it would take 4 to 8 hours to replace. I would also have to wait for *** to approve my claim and that they would reach out to me when they were ready to fix my furnace. I received an email from *** with a quote of $189 of uncovered cost for electrical modifications. That I was to pay Foxcroft directly for that. I agreed and was giving an appointment for Nov 11th. The technician **** arrived and I paid for the electrical modification fee. After talking with **** it was obvious that I was not having a new furnace installed. According to the report **** made on the 2nd I only needed a blower motor. I disagreed with that and told **** okay do what you need to do. He replaced the blower motor and found out immediately that there were bigger issues going on. He inspected everything and informed me that it needed a heat pack also. He wrote up a new order for *** to approve. They approved it a couple of days later and sent me an email with instructions for my co pay of $300 for electrical modifications. At this point I started asking questions about these co pays for electrical modifications. I asked foxcroft for there estimate that they turned into ***. I also asked *** for the amount they would be covering on that estimate. Neither company would provide me with any estimate or coverage amount. They both were very deceptive with their answers to my questions. Foxcroft went as far to say that just taping a wire was an electrical modification. After a few days of this back and forth with both companies and not getting any answers I reluctantly agreed to pay the $300 to Foxcroft. I spoke with foxcroft on that Thursday and was told I would be called for a date to fix my furnace. Not wanting to continue to have no heat I called on Monday to find out when it was going to be fixed. I was informed by foxcroft that *** said I wanted a cash payment instead. I told them to schedule the next available appointment for me while I call *** and straighten it out.I spoke with *** and clarified my position on this matter. The next day I received an email from *** for my co pay to install a brand new furnace and Freon the amount was $3450 for the furnace and $2500 for Freon. I immediately called Foxcroft and asked why the sudden change from a heat pack to a new heating system. I was told that my heat pack was obsolete and that I could only have it completely replaced. I contacted *** and they offered me a $685 payout option. I got a second opinion from ***** ****** hvac of ****** and was told that no my heat pack is not obsolete and they could fix it. There is a lot more to this issue that I don’t have the space to continue writing. I would like to be contacted by your office so I’m able to finish. Than you

  

  Business Response

  Date: 02/28/2025

  We are sorry that the supplier your home warranty chose no longer carried that Electric heat pack. If you also recall, any non covered cost was refunded to you on December 13 at 12:20pm. 

  Since you had chosen to have this job done through your home warranty, Your home warranty decides coverage and non covered cost. Any questions on home warranty policy and coverage would have to be directed to your home warranty. 

  Customer Answer

  Date: 02/28/2025

  Your response to my complaint insults me. You act like everything was as nice as could be. That couldn’t be further from the truth. I had to fight you tooth and nail for that $189 . I had to file a complaint with bank and go back and forth with you for almost 2 weeks. Even then You wouldn’t accept responsibility for your company’s incompetence by installing the wrong part. You choose to blame the company that sent you the part instead. Now you you say that it was *** fault for not covering my heat pack because the distributor they choose didn’t have it in stock. Your company sent me a $300 electrical modification fee to repair my furnace. I started asking questions about these so called electrical modifications fee’s and requested your estimate to *** and *** response. I did the same with *** and neither one of you would provide me the consumer with that information. I then agreed to have you install it for the $300 fee because I needed heat and had no other choice. You informed me that *** cancelled my acceptance because I asked for payout information. I then told you that I would correct the situation and to go ahead and schedule me for the Original repair ASAP. I called *** and confirmed that I was all set to move forward and that you would resend the quote for the original repair and I would accept it. But somehow that quote drastically changed over the weekend from $300 for a heat pack to $3450 for a new heating system and $2500 for Freon. Your excuse for the dramatic difference was that my heat pack was obsolete !!! Not the same explanation your giving the BBB . And to add insult to injury your $2500 for Freon is frankly absurd. First and foremost I don’t have a heat pump I have an ac unit that takes 4.3 lbs of Freon. But I’m not surprised you didn’t know that. What I suspect is because I started asking questions about those so called electrical modifications that you didn’t want to be bothered with me anymore. It was very clear to me after you charged me $189 for electrical modifications for a blower motor that cost $139 
  That something was not right….. 
  Regards,
  
  ******* *******

  

  Business Response

  Date: 03/07/2025

  We appreciate your response. We hope your home warranty was able to better explain the repair coverage they have set in place for your system. 

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** **** doesn't recommend Foxcroft Heating, Cooling & Refrigeration. After 2 missed appointments, my tech shows up for 10 minutes, never touches my furnace and leaves. Get 1st quote from *** for 4300 out of pocket, I'm told that's off of noncovered parts submitted by Foxcroft, *** tells me what's not covered, I have a gas line and exhaust piping replacement and I don't have gas or electric furnace, get 2nd and it's 3200 out of pocket, gas piping still in it, again, not gas, then 3rd quote, 5400 now it replaces the entire heat pump system. I don't have a great pump. Now *** said they couldn't do anything because they can only go off what Foxcroft submits. 10 + years with *** without an issue and now taking it up the ass because of Foxcroft they won't even give me the quote they submitted, said they can't call ***, and *** said it's Foxcroft is required to supply that to the customer, but they won't.

  

  Business Response

  Date: 02/10/2025

  Since this service call was sent to us through your home warranty, all coverages questions have to be directed to them. Your home warranty designed your policy. Your home warranty lists the parameters of coverage. Your home warranty decides coverage and cost. 

  We don't have any info on coverages since we did not design your home warranty coverage. We hope your home warranty can better answer your questions on the home warranty policy parameters they have set for your policy. 

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business engaged in fraudulent up charging for work that would otherwise be covered under home warranty. Submission of ‘necessary modifications’ that are charged to insured (me) with no modification work actually performed. Submission of fraudulent service estimate to home warranty company for labor that was not performed and additional modifications that were not formally diagnosed or necessary. Due to this behavior, ******** **** ****** has pulled them from my claim and is investigating the non-standard work requests. I gave Foxcroft HVAC multiple opportunities to remedy the situation and my concerns. They doubled down with lies about the requested work and hung up on me when pressed. They further did not respond to ******** **** ****** with requested information from the *** investigation into the matter. This is an up charging scam that has been previously reported by others to BBB in very similar amounts and scenarios. In this case, it was life threatening as they turned off my furnace for safety reasons and I could not proceed with getting the work done unless I agreed to pay the up charges. It was 16 degrees this week and they took advantage in the worst way during a crisis. ******** **** ****** and a second HVAC company has confirmed the fraudulent nature of Foxcroft’s work submissions. This vendor should be avoided.

  

  Business Response

  Date: 01/16/2025

  This repair was performed through this customers home warranty company. A request for repair was made to the home warranty. The home warranty decided the coverages and gave the approvals and a referance list of what was not approved. This customer agreed to all of this with their home warranty which we have documented. The customer then proceeded to schedule and allow this repair to happen. This customer did pay the amount and we performed the repair as the customer stated. 

  This customer then proceeded to aggressive and continuously contact our office yelling and threatening our staff and company. After so much screaming and aggressive behavior, our staff can only listen to so much and try to calm someone so much before having to end the call. 

  We would recommend this customer contact their home warranty in reference to coverages and payments. We do not design and set up home warranty contracts. When doing work through the home warranty, they decide what is covered and what is not. They decide what they will pay and what they won't. We only fix the HVAC systems. 

  Customer Answer

  Date: 01/16/2025

  Foxcroft is lying.  They are lying about our communications and they are lying about the home warranty. 
  

  Foxcroft submitted specific modifications that would not have been covered by warranty at an out of pocket cost of 185.  
  However, no such modification was necessary or performed. The replacement of the mother board and the service call was 100% covered. “High voltage electrical modifications” as requested AND CHARGED by Dan would not have been covered under the plan.  But no such work was needed or performed.     

  the warranty company told me to ask Foxcroft why that was necessary.  And the warranty company tried to get info from Foxcroft as well.
  

  Foxcroft did not respond to warranty company and they lied to me directly claiming they didn’t request modifications.  Claiming rather, the warranty company did not want to cover the part in full.  Foxcroft also submitted $285 for onsite diagnostic tech time   They were in my home a combined 25 (warranty covered minutes) and did no such diagnostic work.  This line item from Foxcroft specifically caught the attention of the escalation department as shady behavior  

  I did not call repeatedly to yell and scream.  I called to get clarification on why they upcharged me 185 and submitted modifications of 3650, most of which the warranty company has verified is not usual or necessary.  It was ******** at Foxcroft who hung up on me when I began to ask about specifics that she could not arbitrarily blame on the authorization department at the warranty.  It’s a great scam as they know it’s very hard to get through to the authorization department.  But I did.  And I have clear evidence Foxcroft has lied to me and the warranty company.  They charge me 185 for no services performed and they attempted to ft an additional 3650 in phantom modifications that the warranty company and two separate HVAC technicians don’t understand   
  

  I have been given a new provider by the warranty company for the problem (which is very unusual for them to agree to) and the warranty company has started an internal investigation into Foxcroft as a continuing provider in light of the lies and unscrupulous practices.
  

  we  can trade stories of who did what in our interactions, but I have the recordings of ******** and *** straight up lying about what they did and blaming it on the warranty company.   
  

  refund the 185 and I’ll drop this  

  Regards,
  
  ******* *********

  

  Business Response

  Date: 02/10/2025

  We can't speak on the home warranty policy references. We don't design home warranty policy or coverage. Since this customer is speaking on sections of a home warranty policy, we would recommend they contact the people who wrote the policy since we did not. 

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/24 I contacted *** because my furnace went out. I was impressed at first when they came a tech came out on a Sunday night to diagnose the problem. He left and said it was an inducer motor and nothing else. Said they would have to check on part and get it ordered. 3 days later haven't heard from anyone so contact *** and they contact Foxcroft I guess. An hour later I get an email from *** that it will be another 200 dollars for electric mods. Nothing was mentioned about any mods. If I would have called a reputable company in the first place it would have cost for the part and labor. This is a nice scam to upcharge for warranty work. Nice of both companies to rip of disabled veterans over the holidays.

  

  Business Response

  Date: 12/02/2024

  12.2.2024, BBB received a call from *** ****** stating that the parts are on order and the $200.00 is the amount of the materials and labor that the home warranty will not cover.  ***** ****** will need to contact *** regarding the reason they will not pay the $200.00.

  Customer Answer

  Date: 12/02/2024

  I told them I would pay the 200. Right now I just want my furnace fixed and I will drop this complaint if it's fixed right.

  

  Business Response

  Date: 12/27/2024

  This job is complete 

  Customer Answer

  Date: 12/30/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/17 ******** reported to my house to diagnose and fix my HVAC system. I had been without a working HVAC system for over a week with nothing responding: no AC, no Heat, no Emergency heat, no air circulation.Foxcraft diagnosed me with a faulty relay, replaced the part, "demonstrated" to my representative that the system was working and left. I put demonstrated in quotes because I believe that the technician swindled my representative in the process.Foxcraft was very difficult to work with for scheduling, they would not provide a half day window despite being based in ******* because: "their technicians go everywhere in the state on any given day." I work in medicine, specifically in pediatric orthopedics and I book out a month in advance it is much easier for me to block 4 hours of my day as opposed to 8 hours but the representative on the phone would not help me and the work was being done through my home warranty company so I couldn't change HVAC companies. In addition I was hung up on at least once if not twice and my appointment was never confirmed over the ******** is now 60 days after the repair and the weather has changed. A heat pump is not to be used below about 45F and when the weather in **** dropped to 32F I attempted to use my heat pump to discover that the blower will not turn on. I took the cover off of my furnice and found 3 wires disconnected. I will give an allowance that two of the wires are crimped with a matching cover, but the 3rd is a live wire that was never connected to ************ stance is that the work was never completed and that the technician only turned on the outdoor air handler and not the emergency heat. I want the work completed at no charge, regardless of the "30 day warranty" because I was working off a good faith from the technician and had no reason to doubt the work performed until it didn't work for me when I needed it.

  

  Business Response

  Date: 10/21/2024

  10.21.2024 KG received a phone call from *** ****** with the business.

  Customer Answer

  Date: 10/22/2024

  I opened my panel and took pictures inside the unit.  I am attempting to show "history" and demonstrate how something is not correct.
  
  Please witness the Crimped Connectors picture.  This picture demonstrates 2 wires that have a connector and a matching mate that has been crimped together, effectively rending the wires disabled.  This connector matches the style of connectors that were used to install the furnace, so I believe that they are supposed to be like this.  There is also green pen up one side of these connectors that cannot be seen.  This is the "history" I refer to.
  
  Please then witness the Loose Connector picture.  This connector does not have a matching end and was not crimped or marked with green pen.  Therefore I believe that this wire was left disconnected by the technician, and it is the companies responsibility to finish connecting my furnace without a service charge.

  

  Business Response

  Date: 10/27/2024

  As was stated, a repair was made on the "cooling" side of the hvac system on that day in August. Unfortunately,  the referance of the wiring questions stated had never been seen by a representative of our company during this most recent "heating" issue. This customer states being involved in medicine. If a patient comes to the office complaining with a head ache. Then almost 3 months later is complaining of a toe injury. Does that mean the doctor performed the wrong diagnosis?  

  Though an hvac system is a system, the heating and cooling sides are 2 different sides. The unfortunate part in this situation is that we have had no way to even see or recognize this "heating" issue. The only reference we have been given is on here and by false accusations and slanderous comments on social media. We hear your reference to wire connections. We have not been given the opportunity to see for ourselves. 

  We are glad that we were able to repair your "cooling" issue and are sorry you had a "heating" issue almost 3 months later. We hope some of this helps give some realistic perspective. 

• Initial Complaint

  Date:08/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not fix my air-conditioning and charged $525.00 for coolent replacement.. Came back and tryed to charge an additional $3200.00 to complete a job that didn't need to be done. Had another company come out they fixed the issue for $200.00 this included coolent.

  

  Business Response

  Date: 08/19/2024

  8.19.2024 BBB received a call from ************************* with Foxcroft HVAC & Refrigeration, LLC. He stated that through a claim with consumer's home warranty provider they performed a service call. The system was found to be low on freon. Consumer's home warranty provider would only cover a portion of the cost of freon. Consumer agreed to pay the portion of the bill to add freon that the home warranty would not cover which was $525.00. Foxcroft HVAC & Refrigeration was called out against and determined system low on freon, and found a leak. Company provided the consumer with a price for repair letting her know we would reduce the bill by $525.00 which is the amount she paid for freon. The consumer opted not to go forward with the repair.

• Initial Complaint

  Date:07/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: June 28, 2022 In short, I was basically blackmailed by the contractor. In order for him to perform the work, the contractor made me submit a "5-Star Review", which he sent on the spot, BEFORE he would do any work or charge the A/C unit with coolant. He made me show him my phone as I was completing it & instructed me what to select...then he said this would enable him to give a discount as well. I had the sickest feeling while I was doing this but he knew I was over a barrel. Completely Unethical. So then the "discount" he spoke of was dishonest & a con-job as well. He said the unit was low by 10lbs of coolant, however, I have since found out that's actually all that the unit can hold..it's total capacity....the unit was still cooling it just wasn't cooling as well as it should have been...so it was impossible for the unit to be empty. And the price he charged me was NOT a discount, but I had waited a week already and as I said, he knew he had me over a barrel. He charged me $1160.50 for 1 to 3 lbs (at most) of coolant. Not only is this unethical, but I believe this is a borderline illegal act by the contractor. I hope you can take actions to assit me in obtaining a fair response from them as I believe I am due a partial refund from the contractor. I have attempted to contact them 3 times with no response...and at this point, I don't expect one. I have no problem paying what's fair & even a premium of sorts but this should have been $300 - $400. I would like to get half of the $1160.50 back amounting to a refund of $580.25 as I feel that is more than fair on my part considering what the contractor did. Thank you. ****** ******* 

  

  Business Response

  Date: 07/08/2022

  7.8.2022 BBB received phone call from Daniel N***** with Foxcroft HVAC & Refrigeration, LLC. Below is BBB summary of phone conversation.
  Foxcroft HVAC & Refrigeration, LLC was contracted due to a claim consumer made with ******** **** ******. Consumer was notified what home warranty covers and what charges consumer would be responsible to pay. Consumer gave verbal ok to perform---