We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hot Tub Dealers

Scioto Valley Hot Tubs & Spas, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Scioto Valley Hot Tubs & Spas, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Scioto Valley Hot Tubs & Spas, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/26/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a Hot Tub from Scioto Valley in May of 2022. It came with a cover and a cover lifter. In August 2023 we went out one morning to use the hot tub and the cover was full of water and collapsed. (It had rained the night before). I called Scioto Valley and they sent someone out to look at it. He took pictures and we were told they would get back with us. 2 weeks later in September 2023 we hadn’t heard anything so I called. I was told they ordered a new cover and it would take about 5 weeks to get. We were told we would either have to come pick it up when it was in or pay $75 for delivery. I said we would pick it up. He said we should have it by second week of October at the latest. I asked about the lifter since it was bent and broken from the weight of the cover and was told the guy who came to our house never mentioned it but he would have it replaced. By the second week in October we hadn’t heard from them so I called them. They laughed and told me it was just ordered in September and would take 5-6 MONTHS to come in! Still no mention of the lifter. So now I have a hot tub that I cannot use that I paid THOUSANDS of dollars for that is UNDER WARRANTY. Yet they continue to sell them! I want my cover and lifter replaced ASAP! This is not the first issue we have had with this purchase as the original hot tub they sold us had been patched!!

      Business Response

      Date: 11/02/2023

      Our Vice President, ***** ******** spoke with the customer after this complaint was filed.  He had set up a time to take out a "loaner" cover and do a spa orientation with her and we would swap it out when the new cover arrives.  However, when he offered this to her she said that if it's only going to be a couple more weeks, she doesn't have a problem waiting.  

      Customer Answer

      Date: 11/15/2023

      I was told by ***** when the cover comes in they would have their guy come demonstrate chemical care and bring the cover. I just received a phone call from them 11/15/2023 stating the cover is in and for us to come pick it up. I told here what ***** had said and she said they can’t come out for another week. I told her we will just come get it. What a nightmare this place is to deal with. No one knows what is going on! And they still haven’t fixed the lifter for the cover. 

      Business Response

      Date: 11/20/2023

      Our Vice President, ***** ******** contacted the customer on 11/15/23 and they set up a time for our Operations Manager, **** *****, to deliver the cover and go over chemicals and spa maintenance at the same time on 11/24/23.  We apologize that the customer service rep that she talked to originally misunderstood the notes on the invoice.  

    Scioto Valley Hot Tubs & Spas, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.