ComplaintsforHorror Merch

• Initial Complaint

  04/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  ORDER #******** Purchased on 6/23/2023 $35.99 On 9/13/2023 I received the same email saying thank you for your purchase. Assuming I was charged $35.99 again. 11/21/2023 sent an update that these items are still not ready. Gave customers 5 days to receive a gift card rather than refund for items which I wanted to be refunded at this point. Shop(shipping app) says that it has been shipped for the last 6 months. Didn’t know it took that long to ship receive. I have pictures of all emails and my shop app showing that this item has “shipped.”

  Business response

  04/16/2024

  Please revisit the email you viewed on (also attached)

  Tue, November 21st, 2023
  9:41 PM ET Open
  9:45 PM ET Open
  Wed, November 22nd, 2023
  9:26 AM ET Open
  Thu, February 8th, 2024
  12:56 PM ET Open
  Fri, February 16th, 2024
  2:22 PM ET Open
  Wed, February 21st, 2024
  2:34 PM ET Open
  Mon, April 15th, 2024
  11:05 AM ET Open
  11:56 AM ET Open

  for further information as the merch voucher has been resent to your account 

  Customer response

  04/18/2024

  Hello, 
  
  I received an email from horror merch the next day after my complaint I sent in to BBB. 
  
  They were offering me a gift certificate for their site. I still want to be fully refunded for my purchase instead of a gift card. If the gift card is an add on that is fine, but I don’t trust ordering from them. I followed up asking if the GC was in lieu of my refund and they haven’t responded. I just wanted to let you know in case they have neglected your emails as well. 
  
  Thank you,
  

  Business response

  05/07/2024

  The merch voucher has been cancelled and your refund will be processed in the order it was purchased

  Customer response

  05/08/2024

  I will accept this response as long as I actually receive the refund in a timely manner. I have a feeling it will take longer than expected and I would just like to be refunded immediately and we can close this complaint. Please let the business know that we want to fix this asap please.

  Customer response

  05/20/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21576801
  
  I am rejecting this response because: I am gracious for your efforts in getting the situation handled. I do not feel comfortable resolving the issue until the refund is processed. The business has given zero timeline for when I should expect a refund and considering it took almost a year for my product to not even be shipped I don’t trust them in doing this soon. They responded saying messaging you will not hurry the process which shows how uninterested they are in actually processing said refund. 
  
  Regards,
  
  ***** *******

  Business response

  05/20/2024

  as you had previously closed this case:

   

  please revisit the previous posts for further information as posting here - more so multiple times - will not speed up your refund request.

  We will not have any further updates until we reach your spot in line.

  posting here, or within other third party sites - as previously mentioned - will not speed up this process.

  Business response

  05/31/2024

  This has been refunded to the customer 

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I preordered an item at the beginning of the year and apparently they couldn't get the item which i already paid for when ordered. They sent me a store credit minus a restocking fee for an item they couldn't get. I used my store credit to buy an item that was in stock at the time and said it would ship in 3-4 days. Apparently that item wasn't in stock either. I've emailed their site only to receive automated emails telling me nothing of my order. There is no way to contact them and they do not respond to any questions. At this point I want the item I ordered or a check refund. Once this incident is over I'm done doing business with this company. No communication at all,customers are left in the dark and only want to know what's going on with orders.

  Business response

  04/15/2024

  As it is under 60 days, further updates - or refund will be sent once they are available. 

  We will not have further, or different updates via third party sites - including the BBB until further updates are available.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered some merchandise from this store in June of 2023. I received some of the merchandise but the rest was never received as it was on back order. After several months and many emails, I asked for a refund. They advised that it had been too long so they would give me a credit. I received my $85 credit and ordered items that said they were in stock. Now the items have not been shipped and their non existent customer service is no help at all. They only give sarcastic remarks. I believe that this "business" may be a scam.

  Business response

  04/15/2024

  Your replacement merch voucher items were already delivered

  tools.usps.com/go/TrackConfirmAction.action?tLabels=**********************

  Your item was delivered in or at the mailbox at 10:50 am on April 15, 2024 in ********** ** *****.
  
  Please revisit previous emails for further information

  Customer has a zero account balance as of this shipment that has already been received

• Initial Complaint

  04/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered 3 t-shirts on 12/27/23. The shirts were: Halloween, The Lost Boys, The Craft. I received the Halloween t-shirt (for $25.99) and the graphics & text were horribly pixelated. I contacted the company who gave me a canned response, so I wrote an honest review on the shirt on their website. The company then emailed me and said they would not help me unless I removed my review from their site. The never offered to replace the t-shirt or refund me. The other 2 t-shirts (The Lost Boys for $29.99, The Craft for $29.99) have still not shipped. I have asked the company several times when they are going to ship my order and they've ignored me. I spent a total of $95.72 including shipping and taxes, and only received one t-shirt (Halloween) of terrible quality, and am still waiting on the two other t-shirts. It has been 100 days since my order.

  Business response

  04/20/2024

  Please visit the previous response. As your reviews, emails and all other contacts were suggestive of a chargeback for your purchase - it was on hold until the chargeback was sent to process

  Customer response

  04/23/2024

  I am rejecting this response because: I still do not have my shirts

  Business response

  05/20/2024

  As one shirt was already paid for an delivered, the remaining $60 was refunded to the original gift card payment method.
  
  If there is a chargeback filed by the customer, we will send the original delivery method and receipt for the credit card company as it was delivered.

  Customer response

  05/20/2024

  I am rejecting this response because: I don't want a gift card, as I have no interest in ever shopping on the site again. I do not trust that the business will fulfill any order that I place; I fear I will either receive another faulty product and be told there's nothing that can be done about it, or that they will simply not send my order for months at a time and ignore my inquires until I have to again escalate to the BBB. I just want a refund - not a gift card - but a refund.

  Business response

  05/21/2024

  Please revisit the previous message as the customer has been refunded via original payment method. All remaining items have already been shipped and delivered

• Initial Complaint

  04/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order Placed: August 5, 2023 ORDER #17075370 Order Included: Elvira - Toony Terrors [Figure] Svengoolie - Toony Terrors [Figure] - Pre-Order - Ship Dat Oct. 2023 Vampira - Toony Terrors [Figure] - Pre-Order - Ship Dat Oct. 2023 The Elvira - Toony Terrors [Figure] was delivered on August 28, 2023 I received an email on November 22, 2023 saying "taking a bit longer than usual to be released or restocked." At the time they offered to provide me with store voucher or a refund. I immediately emailed back saying I wanted to wait for the items. The Svengoolie - Toony Terrors [Figure] is still listed as pre-order but the Vampira - Toony Terrors [Figure] is listed as available on the site. There is no way to contact this business about the delay. I would like to be sent the Vampira - Toony Terrors [Figure] and refunded for Svengoolie - Toony Terrors [Figure] as it is not likely to ship. I have saved all emails and screen captures or purchase confirmations and delivery confirmations.

• Initial Complaint

  03/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered 3 items on September 13, 2023, one item arrived on December 15, 2023, on December 14, 2023 I received an email saying the other two items would not be available and I was able to request a refund. I requested a refund on December 17, 2023. They replied with the following message… “ Heya, we have received your refund request. Refunds are processed in the order they were purchased and we will have further updates as they are available.” It is March 22, 2024 and I have yet to get my money back. I followed up on 2-21-24 and got this copied reply “ Refunds are processed in the order they were purchased and we will have further updates as they are available.” I next followed up on 3-15-24 and 3-21-24, no reply. They have multiple complaints regarding similar issues. I really want my money back.

  Business response

  03/26/2024

  As there are other customers ahead of you - and you have over 25 purchases with us - and you have received refunds previously - they will be refunded once we reach your spot in line. 

   

  Customer response

  03/26/2024

  I am rejecting this response because: It defies logic and is absurd.  I was a good customer and as you  state I have purchased  25 items over the years from your company.  So I must wait to get a refund for the order YOU cancelled 3.5 months ago because you never had it in stock.  Do you immediately refund new customers then?  This is the most ridiculous excuse I could have received.  Refund my money and this is all finished, BBB can you help?  
  

  Business response

  03/27/2024

  Please note that your requested amount is not valid as part of your order has already been received (below)

  As listed previously, you are in line for a refund and it will be processed in the order it was processed. As you have received over 30 different shipments from us - also including part of this purchase your purchase will be refunded as we have other customers ahead of you to process.

  Fulfilled December 2, 2023 USPS **********************
  Delivered on Friday, December 15, 2023
  
  Jaws - 3 Pack (IMPORTED FIGURE) [Figure] $69.99

  you will receive a refund for the remainder once we are able to reach your spot in line.

  Customer response

  04/01/2024

  I am rejecting this response because: They haven’t fixed the problem, and yes my initial post clearly states I received one item.  

  Business response

  04/02/2024

  Please revisit the previous posts as refunds are processed in the order they were purchased - as we have refunded you prior, and sent multiple packages to you prior, you will be refunded once we reach your spot in line

  Business response

  04/16/2024

  ********************** Delivered on Friday, December 15, 2023
  
  ********************** Delivered on Saturday, April 13, 2024
  
  You refunded $79.99 on April 15, 2024
  
  customer has been refunded in full past items shipped.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In August of 2023 I placed an order for three shirts with a fourth free one. I was sent the free one with none of the other shirts. In my first contact with their customer service at Horrormerch, it was to inform them of a mistake on their shipping invoice. They claimed in the invoice to have sent me another of the shirts I ordered, but I didn’t get that one. They fixed the invoice and let me know that they’d update me when more of my items shipped. In late November, they emailed me saying the items were taking longer than they anticipated and they offered me a refund or merch voucher (a refund only being available if I emailed them back within 5 business days). I emailed them immediately requesting the refund and have heard nothing back, gotten no refund, and not even the voucher. At this point, I would just very much want the refund I was promised.

  Business response

  03/11/2024

  As we have previously emailed, and you have confirmed, one item has already been delivered with tracking link

  ****
  

  94*********18503345755
  Delivered on
  Friday, August 25, 2023

  the remaining two paid items for $60 (and not the amount you requested as free/bonus items are not available for refund) will be refunded in the order they were purchased .

  Customer response

  03/11/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21407465
  
  I am rejecting this response because: 
  There are THREE items that I ordered that I didn’t receive. The only item I did receive was the so-called free item. If you were going to charge me for the free item when processing the return, please at least be forthcoming about that. Also, I understand that it may take some time to arrange for a refund, but you have had since November 28th to do so and have not. It would have also been appreciated to have gotten at least a reply email to acknowledge that you were going to process the return and we’re working on it. Thanks! 
  Regards,
  
  **** **********

  Business response

  03/12/2024

  As mentioned previously - the customer purchased a BUY 3 - get 2 free purchase.
  One item (as they have to buy 3, to get 2 free) has already been delivered.
  The remaining two paid items are within the refund list and will ship as they are purchased. 
  Continually responding, will NOT speed up this process. As per previous other BBB refund complaints 
  

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Back in early August,2023 I placed an order with this merchant for $90.97. The purchase was for 3 collectible figures that have been listed as “preorder” with the products originally slated to arrive and ship that fall. Due to never hearing anything I first contacted the merchant inquiring about the order back in December and was advised that 1 out of the 3 would arrive/ship in the January/February months of 2024. Merchant advised there was no time frame on another item and that for the third item I would just receive a refund since the product must have discontinued (I’m assuming). We are now in march and have never receive the item that was set to be delivered in Jan/Feb and never got a refund for the third item. After starting to second guess my business with this merchant I had sent them another email again inquiring for any updates and that if there were no known future on the items then I wanted a refund, the response I received simply did not make sense and appeared to be very generic. After getting the very short and little detailed email response back I felt the need to contact the BBB. I’m simply just looking to be refunded on my entire order at this point. I have no desire to play anymore wait games with this merchant.

  Business response

  03/07/2024

  As we have emailed the customer twice tonight - they are already in line for a refund and will be processed once we reach their spot in line...

   

   

   

   

   

   

   

   

   

   

   

  ---------------------
  To our customers:
  Due to direct privacy concerns (for our customers and our business), and
  previous moderation/mediation issues within the BBB, we are no longer
  able to reply directly to customers within this BBB forum or BBB comments.
  
  Apologies for this information, but customer privacy comes first.
  
  If you would have further questions regarding purchases, products, ship
  times, refunds, etc., please revisit the following correspondence for
  further information:
  
  - direct product descriptions purchased for posted ship times minimums
  
  - previous email responses sent to you (including any automated emails),
  be sure to check your spam/filtered emails for further information.
  
  - your purchase receipt
  
  - the terms of service you had agreed to prior to purchase
  
  We will also take a second direct look at your inquiry as it has come
  back to our attention. Any further updates will be sent directly to the
  customer via secure email instead of possible privacy concerns again via
  the BBB.
  
  As shipping may take longer for some items than others (Made To Order
  Clothing Items Etc.), these items are shipped as they are available/have
  been restocked/are directly printed for your purchase. Please revisit
  the product descriptions of the direct items you had purchased for ship
  times and further information.
  
  Please Note:
  The BBB is not able to force faster production times, ship times,
  refunds or line skips - to any customer, for any reason.
  
  All purchases are shipped in the order they are received - by date and
  immediate shipping availability.
  
  All refunds are processed by date and in the order they were purchased.
  
  We are not able to offer line skips for faster processing, shipping,
  refunds or any other reason.
  
  Posting a new case or review on any third party websites will not speed
  up any action, shipping, refunds, nor offer line skips for faster service.
  ---------------------
  To the BBB:
  Please note that we have brought this up to the attention of the BBB
  multiple times via emails and phone calls within the past 18 months
  since this had occurred.
  
  We had also requested our account to be removed from the BBB system
  multiple times due to these privacy concerns. The BBB has since denied
  us the ability to remove our account due to "Freedom Of Speech" as the
  reasoning for denying removal of our account.
  
  As per the BBB's reasoning of "Freedom of Speech", we are using our
  "Freedom Of Speech" within our BBB comments and reviews to alert
  customers and reviewers of the practices within the BBB that we have
  directly received, directly witnessed or directly encountered.
  
  Any action by the BBB to our limit our account, modify/delete our posts,
  or any different action taken resulting in removal or limitations - will
  be documented and further sent to outside, and interested parties, for
  further investigation.
  
  This also directly includes starting communication with:
  International Association of Better Business Bureaus
  4250 FAIRFAX DR STE 600
  ARLINGTON, VA 22203-1665
  (703) 276-0100
  
  If there are any further inquiries required by the BBB, you may contact
  us at the previous email we have sent inquiries from, or call the number
  previously used to contact you, during normal business hours and at your
  convenience.
  --------------------- 

   

   

  Business response

  03/08/2024

  If the customer has filed a chargeback, we are not able to refund the customer a second time. They will need to contact their billing provider for further information

  Customer response

  03/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. Money was refunded by bank same day of complaint. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  02/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered merchandise in AUGUST 2023. Store has failed to deliver the merchandise as of 2.27.24. They refuse to respond to emails or issue a refund. This is an issue that hundreds of people have had with them. I still do not have a refund or merchandise.

  Business response

  02/27/2024

  customer filed a chargeback and has already been refunded.

  Customer response

  02/28/2024

  I am rejecting this response because: Retailer has disputed the charge back, thus reversing the refund, and requiring me to take further efforts to recover the funds. 

  Business response

  02/28/2024

  ---------------------
  To our customers:
  Due to direct privacy concerns (for our customers and our business), and previous moderation/mediation issues within the BBB, we are no longer able to reply directly to customers within this BBB forum or BBB comments.
  
  Apologies for this information, but customer privacy comes first.
  
  If you would have further questions regarding purchases, products, ship times, refunds, etc., please revisit the following correspondence for further information:
  
  - direct product descriptions purchased for posted ship times minimums
  
  - previous email responses sent to you (including any automated emails), be sure to check your spam/filtered emails for further information.
  
  - your purchase receipt
  
  - the terms of service you had agreed to prior to purchase
  
  We will also take a second direct look at your inquiry as it has come back to our attention. Any further updates will be sent directly to the customer via secure email instead of possible privacy concerns again via the BBB.
  
  As shipping may take longer for some items than others (Made To Order Clothing Items Etc.), these items are shipped as they are available/have been restocked/are directly printed for your purchase. Please revisit the product descriptions of the direct items you had purchased for ship times and further information.
  
  Please Note:
  The BBB is not able to force faster production times, ship times, refunds or line skips - to any customer, for any reason.
  
  All purchases are shipped in the order they are received - by date and immediate shipping availability.
  
  All refunds are processed by date and in the order they were purchased.
  
  We are not able to offer line skips for faster processing, shipping, refunds or any other reason.
  
  Posting a new case or review on any third party websites will not speed up any action, shipping, refunds, nor offer line skips for faster service.
  ---------------------
  To the BBB:
  Please note that we have brought this up to the attention of the BBB multiple times via emails and phone calls within the past 18 months since this had occurred.
  
  We had also requested our account to be removed from the BBB system multiple times due to these privacy concerns. The BBB has since denied us the ability to remove our account due to "Freedom Of Speech" as the reasoning for denying removal of our account.
  
  As per the BBB's reasoning of "Freedom of Speech", we are using our "Freedom Of Speech" within our BBB comments and reviews to alert customers and reviewers of the practices within the BBB that we have directly received, directly witnessed or directly encountered.
  
  Any action by the BBB to our limit our account, modify/delete our posts, or any different action taken resulting in removal or limitations - will be documented and further sent to outside, and interested parties, for further investigation.
  
  This also directly includes starting communication with:
  International Association of Better Business Bureaus
  **** ******* ** *** *** ********** ** ********** ***** ********
  
  If there are any further inquiries required by the BBB, you may contact us at the previous email we have sent inquiries from, or call the number previously used to contact you, during normal business hours and at your convenience.
  --------------------- 
  

  Business response

  02/29/2024

  Customer has already been contacted. Their billing provider still holds the funds. We can not refund what we have not been returned. 

  We can not offer a solution for funds we do not have.

   

   

  
  
  ---------------------
  To our customers:
  Due to direct privacy concerns (for our customers and our business), and previous moderation/mediation issues within the BBB, we are no longer able to reply directly to customers within this BBB forum or BBB comments.
  
  Apologies for this information, but customer privacy comes first.
  
  If you would have further questions regarding purchases, products, ship times, refunds, etc., please revisit the following correspondence for further information:
  
  - direct product descriptions purchased for posted ship times minimums
  
  - previous email responses sent to you (including any automated emails), be sure to check your spam/filtered emails for further information.
  
  - your purchase receipt
  
  - the terms of service you had agreed to prior to purchase
  
  We will also take a second direct look at your inquiry as it has come back to our attention. Any further updates will be sent directly to the customer via secure email instead of possible privacy concerns again via the BBB.
  
  As shipping may take longer for some items than others (Made To Order Clothing Items Etc.), these items are shipped as they are available/have been restocked/are directly printed for your purchase. Please revisit the product descriptions of the direct items you had purchased for ship times and further information.
  
  Please Note:
  The BBB is not able to force faster production times, ship times, refunds or line skips - to any customer, for any reason.
  
  All purchases are shipped in the order they are received - by date and immediate shipping availability.
  
  All refunds are processed by date and in the order they were purchased.
  
  We are not able to offer line skips for faster processing, shipping, refunds or any other reason.
  
  Posting a new case or review on any third party websites will not speed up any action, shipping, refunds, nor offer line skips for faster service.
  ---------------------
  To the BBB:
  Please note that we have brought this up to the attention of the BBB multiple times via emails and phone calls within the past 18 months since this had occurred.
  
  We had also requested our account to be removed from the BBB system multiple times due to these privacy concerns. The BBB has since denied us the ability to remove our account due to "Freedom Of Speech" as the reasoning for denying removal of our account.
  
  As per the BBB's reasoning of "Freedom of Speech", we are using our "Freedom Of Speech" within our BBB comments and reviews to alert customers and reviewers of the practices within the BBB that we have directly received, directly witnessed or directly encountered.
  
  Any action by the BBB to our limit our account, modify/delete our posts, or any different action taken resulting in removal or limitations - will be documented and further sent to outside, and interested parties, for further investigation.
  
  This also directly includes starting communication with:
  International Association of Better Business Bureaus
  4250 FAIRFAX DR STE 600
  ARLINGTON, VA 22203-1665
  (703) 276-0100
  
  If there are any further inquiries required by the BBB, you may contact us at the previous email we have sent inquiries from, or call the number previously used to contact you, during normal business hours and at your convenience.
  --------------------- 
  

  Business response

  03/28/2024

  **************************
  Attachments
  Mar 27, 2024, 7:26 PM (13 hours ago) t* ******** *************** *** ******* **** *****************
  
  this was found in the customer's favor - they were trying for an extra refund beyond the (full) refund they received within the original chargeback

  Business response

  03/28/2024

  **************************
  Attachments
  3:49 PM (6 minutes ago) to Britt.Harrison, me
  
  attached is the chargeback and fee email as well.

• Initial Complaint

  02/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I pre-ordered items in June of 2023 and was notified on 11/21/2023 that items might not be available and I had the option to receive a refund. I opted for the refund, had to follow up due to no confirmation/response and was then notified that the items were on the way and would ship when arrived. I then followed up multiple times and was given no detail and told to "revisit previous responses". Unsatisfied, I sent an email informing Horror Merch to cancel my order and provide a refund in which they responded that my window for a refund closed as I requested that my order stayed open which was not the case and I have all documented on email. Haven't received a response since. According to the complaints listed on bbb.org, this is a continuous issue with Horror Merch. If I don't receive a refund, I will take legal action.

  Business response

  02/26/2024

  ---------------------
  To our customers:
  Due to direct privacy concerns (for our customers and our business), and previous moderation/mediation issues within the BBB, we are no longer able to reply directly to customers within this BBB forum or BBB comments.
  
  Apologies for this information, but customer privacy comes first.
  
  If you would have further questions regarding purchases, products, ship times, refunds, etc., please revisit the following correspondence for further information:
  
  - direct product descriptions purchased for posted ship times minimums
  
  - previous email responses sent to you (including any automated emails), be sure to check your spam/filtered emails for further information.
  
  - your purchase receipt
  
  - the terms of service you had agreed to prior to purchase
  
  We will also take a second direct look at your inquiry as it has come back to our attention. Any further updates will be sent directly to the customer via secure email instead of possible privacy concerns again via the BBB.
  
  As shipping may take longer for some items than others (Made To Order Clothing Items Etc.), these items are shipped as they are available/have been restocked/are directly printed for your purchase. Please revisit the product descriptions of the direct items you had purchased for ship times and further information.
  
  Please Note:
  The BBB is not able to force faster production times, ship times, refunds or line skips - to any customer, for any reason.
  
  All purchases are shipped in the order they are received - by date and immediate shipping availability.
  
  All refunds are processed by date and in the order they were purchased.
  
  We are not able to offer line skips for faster processing, shipping, refunds or any other reason.
  
  Posting a new case or review on any third party websites will not speed up any action, shipping, refunds, nor offer line skips for faster service.
  ---------------------
  To the BBB:
  Please note that we have brought this up to the attention of the BBB multiple times via emails and phone calls within the past 18 months since this had occurred.
  
  We had also requested our account to be removed from the BBB system multiple times due to these privacy concerns. The BBB has since denied us the ability to remove our account due to "Freedom Of Speech" as the reasoning for denying removal of our account.
  
  As per the BBB's reasoning of "Freedom of Speech", we are using our "Freedom Of Speech" within our BBB comments and reviews to alert customers and reviewers of the practices within the BBB that we have directly received, directly witnessed or directly encountered.
  
  Any action by the BBB to our limit our account, modify/delete our posts, or any different action taken resulting in removal or limitations - will be documented and further sent to outside, and interested parties, for further investigation.
  
  This also directly includes starting communication with:
  International Association of Better Business Bureaus
  **** ******* ** *** *** ********** ** **********
  ###-###-####
  
  If there are any further inquiries required by the BBB, you may contact us at the previous email we have sent inquiries from, or call the number previously used to contact you, during normal business hours and at your convenience.
  --------------------- 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩