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Business Profile

Residential Air Conditioning Contractors

Shafer Heating & Cooling, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date : 9/27/2022 Shafer heating and air was contacted to diagnose our furnace - no heat. We never got it properly diagnosed. The tech replaced a switch (which wasn't the problem) and charged us 432 dollars for the diagnosis and the pressure switch (which was some aftermarket crap that does not belong to this unit). We still have no heat... After calling Shafer, they tried to sell us a blower which possibly.... could be the problem. I was dealing with possibilities when I called what I thought was professionals. We never got our system fully diagnosed, and we never asked for new parts for something that wasn't broken (who would?). We are in the same boat we were in before calling this company but 432 less out of pocket. It feels like a scam. I really think they scammed us out of our money. We are looking to get our money back less the diagnosis fee, though they did not diagnose anything.

    Business Response

    Date: 09/30/2022

    ********** we have tried finding you in our system, we couldn't find your name. However upon further searching we found ************. We have tried to call all numbers as well as emailing the client and no response back. We also reached back out to you via social media as well, with no response back the either. We are a 100% customer satisfaction company as you can see at the end of your invoice. We have refunded the full amount back in the credit card the invoice was paid with. We hope this satisfies your request and again we are sorry for the inconvenience as we strive for 100% customer satisfaction.  

    Customer Answer

    Date: 09/30/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *******

Shafer Heating & Cooling, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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