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Business Profile

Electrical Power System Backup Systems

Holmesville Electric, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Power System Backup Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [BBB transcription via mail, see attachment] The day after installation *** informed them he wasn't satisfied with the work. There is not a watertight connection and it's on an outside wall. Nothing was changed. Upon installation *** was told the first maintenance fee, a $150.00 value from their company, would be free. Others charge $199.00 regularly. After multiple calls *** was informed they refuse to service the generator at all!

    Business Response

    Date: 08/16/2023

    In response to *** *******. We did put in a generator for ***. He stood outside the entire time and watched us do everything and seemed satisfied when we left. Also we got a county electrical inspection so if something would have been wrong with the way we did something our county inspector would have made us change it. *** did call then a day later and say he wanted his transfer switch moved inside. ***** then went to ***s house and told him he would move it inside if he paid for another county electrical permit. *** then decided he didn't want to do that and he could live with it. Then he called back numerous times and decided he did want it changed. At this time our company decided no matter what we did we weren't going to appease ***. So we decided to no longer service *** in any way. We have 4 or 5 ******* dealers in our area if you aren't satisfied with us its very easy to go to someone else. Its also not our company policy to give someone the first year service for free so that is also some false information. We installed over 200 generators last year and no one else is making this claim. We felt we bent over backwards for *** and he kept changing his mind so it was better to just go our separate ways instead of dragging this on any longer. 

    Customer Answer

    Date: 08/28/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    See attached.

    Regards,

    *** *******

Holmesville Electric, Inc is NOT a BBB Accredited Business.

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