Complaints

This profile includes complaints for DASCO Home Medical Equipment's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DASCO Home Medical Equipment

  8125 Uehling Lane Huber Heights, OH 45424

• 

  DASCO Home Medical Equipment

  9001 N. Main St. Dayton, OH 45415

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint the other day against Dasco home medical on behalf of my mother ******* ****. However, in further discussion, she disclose to me that the automated system for which she uses to order her oxygen was somewhat malfunctioning the other day, so there is a chance that Dasco was not an error Thank you and have a good day

  Business Response

  Date: 12/27/2024

  Thank you for bringing to matter to our attention.  This message from the patient's daughter is saying that she had left several complaints over the weekend; however, after talking with her mother, she mentioned that the automated system was malfunctioning so she wasn’t 100% sure that the oxygen order was placed.  Our system was working that day but we did not have any orders from this patient. The daughter called DASCO and gave us the same information as she stated in this BBB compliant.   We also spoke to the patient as well and she voiced that she was super happy and thankful that we always take care of her.  We were thankful for the opportunity to speak to her and resolve her concerns. Customer Service is top priority at DASCO.  Thank you 

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned equipment in July and closed account. Last week I got added charges for may set on auto deduct had to call and once again tell them I returned everything and account should be closed. I paid the extra balance. Now they sens an email saying an auto ship of equipment has been sent out. Once again I contacted them that this should all be turned off, again this morning another email with my ups tracking information. When I say close account it means close all..I'm tired of being harassed and getting all their hidden charges. Whole experience with company has been awful

  Business Response

  Date: 08/28/2024

  Thank you for bringing this to our attention.  We apologize for the inconvenience this has caused you.   The Autoship has been turned off and your account has been marked as closed.  We have tried to reach out to you by phone to resolve this but was unable to connect.  A postage paid return label has been mailed out so you can return any unwanted shipment and all charges have been removed.  Please contact us with any future questions.   Again, we are sorry for this issue and appreciate the opportunity to resolve this matter.   Thank you .

  Customer Answer

  Date: 09/18/2024

  At this time bills have stopped ,although I did get a text about owing money after I was told it was all taken care of. I blocked future texts

• Initial Complaint

  Date:03/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told me to mail their equipment back which I did and their still trying to change me. There was no instructions how to return their machine when I sent it back it was working now they saying it’s not working which is a lie they said I left water in the machine I shook out as much water as I could before I sent it back also the water is inside a separate section that doesn’t leak

  Business Response

  Date: 03/29/2024

  **** ********
  DASCO Executive Director of Customer Experience
  3/29/24
  RE: Complaint #********

  
  Dear ********,

  
  I hope this letter finds you well. I am writing to you on behalf of Rachel Mazur in response to a complaint received on March 28, 2024, with the Complaint ID #********. As the Marketplace Services Coordinator for the Better Business Bureau (BBB), your role in facilitating resolution and communication between our customers and us is invaluable.

  
  The complaint pertains to a patient’s return of a Continuous Positive Airway Pressure (CPAP) device. On 3/29/24 we contacted the patient to address his concerns regarding his CPAP device, which he had returned due to non-compliance issues. The patient confirmed that he often removed the mask during sleep without realizing it, leading to his decision to return the device.

  
  During our conversation, I informed the patient that the current outstanding balance of $521.85 was billed prior to the return of the CPAP device but offered a resolution to assist him further. A 50% discount on the balance was proposed, reducing his payment obligation to $260.92, which the patient accepted with satisfaction.

  
  The patient also mentioned his intention to appeal the charges through his insurance provider and has been advised to submit his invoices for review. He wishes to wait for the outcome of this appeal, expected within two weeks, before proceeding with payment. Should his insurance decline the coverage, he agreed to settle the discounted payment of $260.92 and will directly contact DASCO to arrange this.

  
  I reassured the patient that his account had not been forwarded to collections. Furthermore, I requested that he update the BBB regarding our efforts to amicably address and resolve his concerns. The patient agreed to do so.

  
  Our commitment at DASCO Home Medical Equipment is to address our customers' concerns promptly and fairly, ensuring their satisfaction with our services. We appreciate the opportunity to resolve matters amicably and are dedicated to maintaining high-quality service standards.
  Please feel free to contact me if you require further information or assistance regarding this matter.
  
  Sincerely,
  
  **** ********
  Executive Director of Customer Experience
  Greg.********@godasco.com

  Customer Answer

  Date: 04/24/2024

  Yes, everything is fine. They reduced the price please take them off the complaint list 

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought about switching to Dasco and using them as my DME provider for my C-Pap supplies. It looks like they assigned me a customer ID# of ******. However, after terrible communication on Dasco's part, I decided this company was not for me after they sent me the wrong C-Pap supplies for my first order. I requested a return shipping label from the rep who I was corresponding with (Chelsea) to send the supplies back, which I did (tracking# attached in photo.) I also told Chelsea that I no longer wish to work with Dasco. I then received a bill from Dasco even though I mailed the supplies back! Then I got an automated call to re-order my supplies to which I denied/said no. Please Dasco - delete me and my information from your system! I do not owe Dasco any money, please take care of the bill I received which appeared to have a sales order *******. I do not know if Chelsea was a new employee in training, but my experience with Dasco was the absolute worst. Please remove me from your system and if I was ever sent to collections, please resolve! Thank you.

  Business Response

  Date: 01/22/2024

  Upon review of *** ********* account with DASCO, we are able to confirm that all balances are at $0.00 and there is nothing currently owed.  On 10/19/2023, supplies were shipped to *** ********.  On 11/2, DASCO received and email from *** ******** that there was an issue with what was shipped and that she no longer wished to use DASCO.  At that time a return label was shipped to her residence so the supplies could be returned.  On 11/24/2023 the supplies were confirmed as being received back from *** ********. The billing department processed this return and at that time credited all open balances and initiated a refund to her insurance company for all monies paid towards the returned supplies. 

  As requested, all balances have been brought to a total of $0.00, which should fulfill all *** ******** requests.  

  Business Response

  Date: 01/22/2024

  Upon review of *** ********* account with DASCO, we are able to confirm that all balances are at $0.00 and there is nothing currently owed.  On 10/19/2023, supplies were shipped to *** ********.  On 11/2, DASCO received and email from *** ******** that there was an issue with what was shipped and that she no longer wished to use DASCO.  At that time a return label was shipped to her residence so the supplies could be returned.  On 11/24/2023 the supplies were confirmed as being received back from *** ********. The billing department processed this return and at that time credited all open balances and initiated a refund to her insurance company for all monies paid towards the returned supplies. 

  As requested, all balances have been brought to a total of $0.00, which should fulfill all *** ******** requests.  

  Customer Answer

  Date: 01/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 01/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since July they were supposed to pick up An oxygen concentrator. I work third shift so Dasco has over a dozen or more times promised to pick up the machine. I have stayed up late woke up early. With a no show by dasco every time on agreed time frame. Customer service and management Have promised me time and time again to pick up the machine I'm really getting tired of this I just want the machine gone.

  Business Response

  Date: 10/05/2023

  After speaking with *** ******** DASCO had made several attempts to pick up the equipment, but with *** ********* work schedule, it seems that we hadn't been able to complete the pickup of the equipment. When I spoke with *** ******* on 10/3/23, we were able to make an arrangement that worked for him to have this equipment picked up from his home same day. I have confirmed this equipment was picked up successfully on 10/3/23 and also provided *** ******* with a written confirmation for the pickup that afternoon. *** ******* appreciated the follow-up and also mentioned that he would notify BBB, that this was completed.

  Thank you,

  ******* *******

  Customer Answer

  Date: 10/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer for over 10 plus years, they provided me w/supplies for cpap equipment as well as a monthly rental rate for concentator the past year I repeatly got the wrong supplies I repeatly called them as well! Doing this time I never got the right supplies, also was over charged. I. Jan they tured me in to the collection agency on Jan 6-2023 for $14.00 fourteen dollars) for a payment that was suppose happen in Aug. 2023 receipt I have the reference number that on Jan. 20th 2023 I had a zero balance reference # *******.

  Business Response

  Date: 04/06/2023

  April 6, 2023

   

  ****** ******** ****** ** * ****** **** *** *** ******* **  *****

   

  RE:      Complaint #********

  ***** ****

   

  Attn: ******** ************

   

  Thank you for bringing this matter to our attention. 

   

  We have reviewed our billing records for patient ***** **** and the patient’s concerns have been resolved. The $14 balance that was sent to collections has been removed from the collection agency along with any reporting to his credit report.   We have also refunded the $14 payment that he made in February 2023.  .  We have reached out to the patient to relay all the above information.  We apologize for any inconvenience this has caused.  Providing excellent customer service is our top priority at DASCO.

   

  Thank you for the opportunity to address this issue.  If you have any questions or concerns, please reach out to me directly at ************ *** ******

   

   

  ******* ****

  Executive Director of Compliance & Customer Service

  Privacy Officer

  DASCO HME, LLC

  * ************  *  * ************

  ***** ************** ** ******* ** *********************************