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Business ProfileforMy Discount Hub LLC
Current Alerts For This Business
BBB files indicate this business has a pattern of complaints concerning lack of receipt of a promised gift card the business claims to have sent as well as incurring a monthly subscription fee without their knowledge. On January 4, 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. Your BBB received a response from My Discount Hub, LLC on January 24, 2023, indicating they implemented on-going measures to address consumer concerns. These measures include reviewing customer feedback, training employees, improving communication, implementing a customer feedback system, making it easy for customers to reach out, offering solutions, following up with the consumer concerns, continuously improving our customer service plan, and monitoring and measuring complaint and satisfaction levels. As of August 8, 2023, a BBB review of complaints filed for My Discount Hub, LLC reflected the aforementioned pattern of customer concerns had been reduced.
At-a-glance
Related Categories
Business Details
- Location of This Business
- PO Box 24476, Huber Heights, OH 45424
- BBB File Opened:
- 4/28/2021
- Business Incorporated:
- 3/20/2018
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Owner, Manager
- Contact Information
Principal
- Owner, Manager
Customer Contact
- Owner, Manager
Customer Complaints
23 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
11 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Nic O
08/29/2023
My Discount Hub LLC Response
08/30/2023
Following a comprehensive review of our systems using the provided information to trace any related accounts, we have determined that no enrollment has been recorded under the details provided. Additionally, we wish to emphasize that My Discount Hub LLC is not affiliated with the $27.88 charge referenced in the complaint. We do not manage any form of membership associated with this particular fee. We trust that this information, conveyed today, proves beneficial. It was our pleasure to offer our assistance.
Best regards,
Customer Care.
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