Complaints

• Initial Complaint

  07/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  May 31, 2022. I call Castle Roofing for a estimate and they send out **** *******. I talked to him about a ongoing leak around my chimney. **** guaranteed me that they can stop the leak and do the job right. He measured my roof and told me he would get back with me with an estimate. When he did, the price was extremely high. **** told me that the Roofing supplies has gone up. I don't have a problem paying for what I need. My problem is that **** order extra roofing supplies that I didn't need, and I paid for it. He tried to tell me that I wasn't being charged for it. But the delivery man told me that the supplies he was dropping off was mine and what was not used I could take back for a refund or deduction from my bill. No suppliers going to delivers supplies that isn't paid for. **** didn't bring any extra supplies with him when he came to my house. But I watch **** on my security camera loading up his truck with roofing supplies that was delivered to my house that I’m paying for. I was told by the delivery man that there are some Representatives will over order supplies and then take it back to the supplier themselves and get a refund and put the money in their own pockets. And that's what I think **** did. There were some supplies that wasn't used or opened. There was no deduction from my bill as far as roofing supplies. But an increase of $330 for five sheets of plywood and they only used four. He took the fifth sheet with him along with 1 installation boards, several drip edges, ice and water Shield, 1 roll unopened #30 Synthetic felt, 3 unopen 50-year dimensional shingles and no telling what else **** took that my security camera did not record. Nothing was deducted from my bill, **** just added to it. So, consumers beware of who you are dealing with. I paid $12,380.00 and it should have been less after deducting the cost of unused roofing supplies.

  Business response

  07/18/2022

  A credit was issued for the quantity of plywood installed on the home at the final billing.

  The final bill reflected the contracted price, plus the additional sheets of plywood installed per our contract.

  Extra materials are ordered in case of damaged goods, short order, and for mis cuts on jobs.

  Our review of return shows:

  1 sheet wood fiber with cuts

  2 incorrect size pipe flashing

  1 roll partially used felt

  3 drip edge with cuts

  3 partial bundles of shingles

   

  We are happy to provide these materials, which cannot be credited at our vendor, to Ms. ****** if she would like them.

  Business response

  07/21/2022

  We are sorry you feel that it is an unfair resolution.

  **** stated he did inform you that extra materials were ordered and that on the day he picked up the material he asked you if you wanted to keep any of the opened material, that the extra material was just that, extra material, and you were fine on the day he picked the extra material up.

  **** left extra materials for you, that you already have.

  Also, your bill did not include any charges for the additional items that were purchased by Castle Roofing to complete your project that were not provided for by insurance.

  Castle Roofing also roofed a small area that was not provided for by your insurance and did not charge you for it.

  You personally never paid for any of the excess material, Castle Roofing did.

  Therefore the refund is the property of Castle Roofing.

  You paid less than Your contracted required price, and received more service for free.

  If you review the paperwork provided by insurance and by Castle Roofing you will see that, it's very clearly marked out.

   

  Customer response

  07/22/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  **** did tell me that once they started tearing off the old shingles and roofing material that some wood may be bad and would need to be replaced true. That was the only time he mentioned anything about extra material maybe ordered or need it, he was referring to plywood only. I didn't have a problem with it then or now I'm okay with that. But as we know he took off with one of the sheet of plywood that I paid for. **** didn't ask me if I wanted to keep any extra material at all. I told him I wanted to keep the extra material that was left over from the plywood which I did not get. The other material like shingles, felt and dripping Edge I wanted him to deducted from my bill. There was no extra material left at my house not even a nail. **** has lied to me and evidently to you. As far as the small area that was shingled I was charged for it I paid an extra $250 to have that done so there was no free service or favors at all I paid for that service. And what my insurance company didn't pay for I did that's why my bill was $12,380 and that includes the shingles, Edge dripping, and the felt and all the other material that came to my house. That was the purpose of him measuring my roof so he can order all the material that I needed to have the job done by your company. So please don't tell me that I did not pay for the material that was used on my house. Because $12,380 said I did.
  
  Sincerely,
  
  ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩