Business Profile
Water Treatment Equipment
Leaf Home Water Solutions, LLC.Headquarters
Complaints
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Complaint Details
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Initial Complaint
01/08/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
This business calls every day, multiple times a day to solicit business. These are unwanted calls. Call blocking does not work, because they change their number each time. Total spam. These calls need to stop. I don't want to hear from them again.
Business response
01/08/2025
Customer has been added to the Do Not Call List.Initial Complaint
01/06/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
They will not stop calling me. Multiple times a day through different numbers. I’ve tried to block them and they continue to call me.Business response
01/07/2025
The customer has been added to the Do Not Call List.Initial Complaint
12/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
It needs to be serviced once a year, you call and try and schedule an appointment you get we will call you back with in 24hrs, it's been a month and a half with a call ti them everyday! They have people to install a new system to get there money then there system is worthless because you can't get it serviced anywhere!Business response
01/02/2025
Service is scheduled for 1/6/2025 with arrival between 8am-10am.Customer response
01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Find it sad I had to contact bbb to get a response after 2 months.Initial Complaint
12/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
System not softening or removing iron as sole purpose. ****************** has been out several times only to make setting modifications that have not corrected the problem of not functioning (removing hardness and iron). Cannot contact anyone in company other than call center employee who will tell you someone will contact you in 48 hours, but there is no repercussion as if they don't call you; you have to call in again to be told someone will contact you within 48 hours again in an endless cycle. Over 2 months now of water with odor, bad taste and staining of fixtures. If the company does not know how to fix, it should be replaced or refunded. I only replaced my Kinetico 20 year old system due to age, it was functioning perfectly still. If they would prefer to refund instead of replacing I will gladly spend the extra money for a ******** system that works.Business response
01/02/2025
Service was completed on 12/31/2024 and 1/2/2025 to customer's satisfaction.Customer response
01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
12/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Spam called me 1-3 times per day from different numbers even after blocking and requesting calls to cease.Business response
12/23/2024
Customer has been added to the Do Not Call List.Initial Complaint
12/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Continued Robo Calls - I block each number that calls me and still get at least 3 calls a day. It is harrassment.Business response
12/23/2024
Customer has been added to the Do Not Call List.Initial Complaint
12/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The salesman ***** tested the existing system and told me my water was unsafe , and that he wouldn't sell me a system unless he could improve on what I already had. He also said he would retest the water to prove it . I had told call him to have it re tested . It was over 3 months later and the results where no change in elements detected. After repeated calls to the company and not be able to get past service , I called the salesman ***** **** . He told me he no longer worked for the company. I continue to try to communicate my situation to someone above service. When talking to ***** the service manager ***** my sales agent still worked at the company. I finally got ahold of ******* the new sales manager and he had told me he would come with ***** and apologize and discuss the situation. ******* came only to tell me ***** had quit. ******* then tested the water and said it was good . We never tested what was coming out of the well . The issues I have are not only that I believe the system from leaf home is no better than what I had but it was October of 2024 when ******* came to discuss the issue , one whole year. When I called ******* back saying I was still unhappy with the system and there was no improvement from what I already had. And on top of that , my salesman had no belief in what he was selling. ******* told me someone would be calling me . The only calls I was getting was from the finance service demanding payment. I had a one year interest free payment scheduled. I went ahead and paid the 3,910.00$ fee on 12/2/2024 and just wanted it to be over . Now I get a ****** interest bill for November December. I've been lied to, ignored and have found it hard to get much communication from the company.Business response
12/26/2024
Service is scheduled for 12/30/2024 with arrival between 9am-1pm.Initial Complaint
12/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
November of 2024. I was oversold a system by **** **** and not advised of ongoing salt costs. In addition, I was told about finance options that would allow me to get an additional several hundred dollars off my system. This option was not offered when I called. I called **** **** back and he said he would look into it and asked his co-workers about this option and he said they were as confused as he was. I called the financing help desk after **** stopped answering my messages. They said this option was Never available. So I was lied to for a 3rd time. I reached out again to **** and asked for an explanation and a solution - but still no response.Business response
12/26/2024
Our Management team has been attempting to contact the customer to discuss their complaint. Calls were made on 12/20/2024 and a voice mail was left. On 12/23/2024 and 12/24/2024 calls were made again with voicemail being left requesting a call back. A text message was sent on 12/24/2024 as well and to date, we have not heard back from the customer. We kindly ask the customer to contact us back at their earliest convenience to discuss this matter further.Customer response
12/26/2024
I am rejecting this response because:
I did reach out on Tuesday at 11:41 am. I am able to accept the answer on over selling that was communicated to me during that text exchange, although I disagree. But as far as financing options I was indeed lied to and that was confirmed by the financing company who said they never offered the option I was offered. This end up costing me around $200. The right thing to do is credit my account the $200 and be done with this matter.Business response
01/02/2025
This matter is resolved and can take up to 10 business days to complete.Initial Complaint
12/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had the water softener and purifier system installed in my home. I was told it would take 2 weeks for the filter to work. An Arizona Environmental Progress agent came to my home to test the filters. They did not filter anything. My wife has a port through her heart and was told clean water was essential for her. The water was clearly not filtered. I have had continuing skin issues from showering in the hard water. My puppy, a pure bred, has tough and damaged fur. I have been waiting for TWO WEEKS for a full refund. I have been told countless times that I would be called back and my money back. I still have yet to get a phone call. This is very unprofessional and inconsiderate and I feel my service is being ignored.Business response
12/23/2024
On 12/18/2024 our Installation Manager contacted the customer by phone and advised that due to our system being removed by a third party, it has voided the Leaf Home Water Solutions Warranty. Our Field Trainer was onsite at the customer's home on 12/4/2024 when we first received a service ticket from the customer to run water tests, however the system had already been removed by a third party and replaced with the third party's system. Leaf Home Water Solutions was not given the right to cure under our warranty before the customer had the system removed and replaced.Initial Complaint
12/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased a home with a well early 2024. Leaf sales person came to the house and proposed a STO 1.5 high efficiency softener + taste + odor catalytic carbon filtration - total investment $6073.00. I was told this would take care of the hardness, iron, odors and taste. Purchased and installed first part of Feb ******st Service call was an error on our part (first time country living and we missed checking the tank for salt), it was added. We keep up on this task now.2nd Service call we were still having odor and rust deposits, a bad taste as well from straight cold water. Adjustments were made for odor & taste as well as adjusting the cycling of the water more frequently.3rd Service call - Odor, taste are still not good. Rust deposits in sinks and toilets continue (all on cold water only). Our plumber tested hardness still above 40 gpg with 3.5 ppm of Iron and verified sulfur in the water. A post adjustment water hardness test of 75 which is harder than the original test of 39.5 gpg. Iron was not given on the service call report however original report showed .5 iron ppm and the plumber was showing 3.5 ppm. Again, I was told this system would take care of all of this when purchased. It seems to be increasing instead of getting better. When I asked what to do, the Service Installer/Technician states we could add a pre-filter before their system, which by the way they do not carry or install. THEN, for the final whipped cream on top and to add insult to injury, the Service Installer/Technician states and I quote, " this system is not made for this hard of water." I would like to know why it was even offered as a solution in the first place. It should have been stated outright in the beginning but evidently the all mighty dollar is their only concern as I was told this system is what we needed to take care of the hardness, iron, taste and odor.Business response
12/19/2024
Service was completed to customer satisfaction on 12/12/2024.
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Get a QuoteCustomer Complaints Summary
334 total complaints in the last 3 years.
166 complaints closed in the last 12 months.