Complaints

This profile includes complaints for Leaf Home Water Solutions, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Leaf Home Water Solutions, LLC.

  1595 Georgetown Rd Hudson, OH 44236

  
• 

  Leaf Home Water Solutions LLC

  50485 Pontiac Trail Wixom, MI 48393

  
• 

  Leaf Home Water Solutions, LLC

  4418 Eagle Falls Pl Tampa, FL 33619-9620

  
• 

  Leaf Home Water Solutions, LLC

  317 Northlake Blvd STE 1008 Altamonte Springs, FL 32701-5263

  
• 

  Leaf Home Water Solutions

  8781 West Road Suite 170 Houston, TX 77064

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My water system stopped working 4 weeks ago. The finance company is telling me that there is only one authorized dealer that can service my water system and hence the water company is not servicing my water system. I have been calling Water company to service my unit but they continue to tell me some will call me and no one does. I spoke with ******* a manager from the finance company and he won't return my calls. I spoke with ****** at the leaf water company and she keeps telling me that someone will call me but no one calls me. This is really an abuse of corporate power!! I have had no water for 4 weeks and I'm not getting any help from leaf water co.

  

  Business Response

  Date: 04/03/2025

  Service was completed to customer satisfaction on 4/2/2025.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I had a leaf home water system installed about a year ago cost me $7500 I had issues with the system not regenerating properly This system was not working properly I contacted the company and basically told them that I was having issues as far as it regenerating properly This was way before my 12 months I would say not even two months into the system and then just About three months ago I noticed that my toilets and tubs were filling full of rust I contacted the company to tell them the concern and what was going on The first time they were able to talk me into resetting the system the second time no one answered So I had to get into the system and reprogram it It was only regenerating once a week time my sinks toilets tubs washer filled full of rust I simply told them when I called them and finally got a hold of them that the filter under my sink clogged due to this issue and they do not want to take care of it

  

  Business Response

  Date: 04/07/2025

  We have left 4 voice messages and a text message for the customer.  To date, customer has not communicated back with us.  At this time, we have determined that the matter is resolved, and dispute is unwarranted.   We ask customer to return our calls to discuss, if they would like resolution

  Customer Answer

  Date: 04/07/2025

  They are not taking care of my complaint ether they replaced the filters because there system failed multiple times after installation or I want them to take system back and pay finance company paid back $7500 thank you 

  ***** ****** ************

  Customer Answer

  Date: 04/08/2025

  I don’t understand I had a $7500 system put in it failed not even two months into the installation then I continue to have problems after called the company to let them know. They never got back to me. I had too many problems with the system, not regenerating now my filters under the sink have clogged way before the year and now you’re saying that the better business bureau cannot help me with this issue. I told him if they can’t come and change my filters for free because of their issue with it not regenerating then I want my $7500 back and they can come and pick up their system why can no one at the Better Business Bureau understand and help me resolve this please let me know. Thanks have a great day ***** ****** ************* 

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told by salesperson the system we were purchasing would remove all the iron and smells from our water. We had an existing system and she advised it would outperform that system. After new system installed our water quality has gone down daily. After 2 weeks our water now has a yellow tint to it (iron) and sulfur smell. I contacted an independent water company to test and their results indicate the system is not working as we were promised and it needs a carbon filter added to it and it is only softening our water right now. We were also told there was customer satisfaction warranty by the salesperson and the corporate office states there is not. I believe not only did we get a far inferior product that we were contracted for but also the company practices are deceptive. We have requested that they remove the system immediately so we can get the proper system installed. We are unable to fully use the water until this is resolved.

  Customer Answer

  Date: 03/27/2025

  Water test from an independent company at the filter before going through the house showing the iron and sulfur are present. The original test they did with our old water system were lower than this and we did not have yellow water or sulfur smell before their system was in place.

  Customer Answer

  Date: 03/28/2025

  i uploaded it already, i will try to upload again 

  

  Business Response

  Date: 04/02/2025

  Service was completed to customer's satisfaction on 4/1/2025. 

  Customer Answer

  Date: 04/03/2025

   I am rejecting this response because: I would like at least a week to verify the system is working properly. The last system was giving us issues after a couple of days. The  response from management to resolve this matter was horrible. I will get a third party to do water samples as i do not trust this company to be honest with their samples. I still have not received the last set of samples they did on 4-1-25 and was assured by the technician they would send them to me.
  
  
  

  

  Business Response

  Date: 04/07/2025

  [[BBB TRANSCRIPTION VIA EMAIL FROM THE BUSINESS ON 4/4/2025 AT 3:05 PM]]

  *PLEASE SEE ATTACHED SAMPLES FOR THE CUSTOMER.

  Customer Answer

  Date: 04/08/2025

   I am rejecting this response because: The water is still showing iron and smelling of metal and by their own test it is at .1  on the iron which is where it was at before their system was installed. We were told by the salesperson that their system would remove the rest of the iron and it has not. That was the whole reason we agreed to upgrade our old system. You can contact the salesperson to confirm. I have the original paperwork where she showed the iron was at.1 and if we purchased this new system it would take care of that. At this point we are not satisfied and do not believe this system will do what was promised. We gave them an opportunity to fix it and is still not right. I would like the system removed asap. 
  
  
  

  

  Business Response

  Date: 04/09/2025

  [[[BBB TRANSCRIPTION VIA EMAIL 4/9/2025]]

   

  We provided the samples requested, the levels are within or below ******* and EPA standards.  The system swap completed on 4/1/25.   At this time, a removal and refund is not warranted as the customer has not given the new system an opportunity to work. 

  Customer Answer

  Date: 04/09/2025

   I am rejecting this response because:

  
  I was told before the sale the system would take the rest of the iron out of our water. Not that it would bring it below some standard. I was also told by the salesperson if it didnt do what they said it would do i would not be obligated to purchase the system and had a 30 day window from time of installation. when we first started having problems and could not get any response text the salesperson and asked again about the satisfaction warranty and she sated if its not functioning after testing (which it wasn't) that was the window to get it taken care of. She has never responded after that conversation. This company obviously uses deceptive practices and the iron is still there. Our agreement was it would remove the rest of the iron, not that it would be below a guideline. your people lied and the water still smells of metal. I want the system removed asap.

  
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company promises removal of old system, this has not occurred despite two calls (to sales rep and to CS rep.) Also ( and primary issue) is that the installation does not seem to be working: air in the water looks like skim milk, tastes poor and leaves lime stains in toilets. My first call to CS resulted in “They all do that.” Two subsequent calls resulted in promises to call back which were never fulfilled. The lack of service after the sale, and the poor performance of the equipment, indicates this company is a scam.

  

  Business Response

  Date: 03/27/2025

  This matter has been resolved to customer's satisfaction.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept.2023 Installed, Have had a problem ever since it was installed. They blamed it on my water,and every other problem they could think of besides there system.when i called them it would take sometimes a week before they would arrive. In the last month they finally found a filter in the carbon tank was put in the wrong tank and has been putting carbon in my system for a year and a half. EVERYTHING TURNING BLACK.and i have been drinking this. Now water turns orange from rust been trying for a week to get them out here nobody calls me back. I have had with this company and thinking about seeking legal action.

  

  Business Response

  Date: 03/21/2025

  Service is scheduled for 3/25/2025 with arrival between 8am-10am.

  

  Business Response

  Date: 03/26/2025

  Service has been completed and this matter is resolved.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [[BBB transcription via transfer, see attachment for complete complaint details]]

   

  I received an email about the system so I called salesman *** came says how great entire system was. Installer came on 2-20-25 I believe. I asked about the infrared light. He called his boss saying the boss forgot to put it in the truck & another was bringing it from Vegas. The system was installed + the installer said it would take about a week to clear the old water system. The water was immediately very very soapy & slimy on your body & the floor of the shower was very slippery. I waited till Monday the 24th to call the installer. I also told him about the reverse osmosis system wasn't drinkable & caused my humidifier to put a smoke line haze into the house. The installer left to Home Depot for something. He installed was supposed to call back which he didn't. I called again on the 25th & he said he would check on the 26th I called the 888 number. A young questioned if I had ever used a softening system saying she would talk me through. Resetting the system I refused & called another young female asking to talk to a supervisor. They wouldn't connect me to anyone I recalled the installer on the 27th & he had me reset the system in the garage but the kitchen system remained on March 6th I called again asking for a supervisor from the 888 number on the 7th someone named Neil said he was the installers supervisor & would have the installer come out on 3/10 or 11th check the system out. I have asked repeatedly to talk to someone in charge with no luck. The salesman doesn't call back. We never had water spots on the ice & cold water at the refer that we do now. The reverse osmosis tastes on both sides of the water. 

   

   

  Customer Answer

  Date: 03/14/2025

  The biggest problem is have is the system isn't as good as was promised.  When I called to complain I was refused to talk with a supervisor  and no call backs were made.  Even the salesman didn't call back.  The service guy is supposed to come on Monday to adjust things but I question if he really will come.

  

  Business Response

  Date: 03/19/2025

  Service was completed to customer's satisfaction on 3/18/2025. 

  Customer Answer

  Date: 03/20/2025

  I reject the response from Leaf Home Water Solutions.  I am totally dissatisfied  with the system.  No changes have been made.

  

  Business Response

  Date: 03/25/2025

  Service is scheduled for 3/26/2025 with arrival between 10am-12pm.

  

  Business Response

  Date: 03/27/2025

  Service was completed to customer's satisfaction on 3/26/2025.

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertised a free water test and free cost estimate. I was verbally told by the technician there was no purchase obligation. I decided not to purchase the $4000 water treatment device. They want a $1000 "Restocking Fee" (25%) There was no written "Restocking Fee" clause. The only thing I signed was for permission to do a credit check.

  

  Business Response

  Date: 03/17/2025

  The contract has been canceled in its entirety and no funds will be collected.

  Customer Answer

  Date: 03/17/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have signed an agreement with Leaf Home Solutions to install a water conditioning system with total price: $7000. We have paid $700 down payment. The installation took place on February 17th. The process was botched from the start due to the family issues technician was dealing with on the phone during installation process. He stopped working on it after a few hours and quit working due to family emergency. He came back when it was dark already around 9 pm and resumed the installation process working in total darkness. I saw him crawling in the dirt and looking for the part he dropped on the ground around the filters. Despite his earlier rude warning he gave us to stay far away from him while he is working, I made another attempt to help him and brought high power flashlight so he can see what he is doing and find the component he lost. He was done with the job around 10:30 PM. He still had this nasty attitude toward us, It was late, dark and bugs were relentless, so we decided to inspect the job early in morning, next day. It was apparent at this point that this worker is suffering from some psychological issues that make professional communication impossible. Therefore, he made impossible to stop the installation of components which emit carcinogenic chemistry in to our water system causing cancer of the liver, brain, lungs, and blood, hormonal disruption ( PVC can disrupt the endocrine system, which can lead to reproductive impairment and birth defects), damage the brain or its function, neurotoxicity, immune system suppression, respiratory irritation and much more. We have not given the installer permission to use any toxic material and therefore asked the management of Leaf Home Water Solution to replace carcinogenic pipes with copper pipes. It has been three weeks since this disaster started, and they did not make any attempt to address the issue and therefore comply with our demands of replacing carcinogenic components with copper made.

  

  Business Response

  Date: 03/26/2025

  Customer contract was completed on 2/17/25 which align with Sarasota County standards building codes.  Leaf Home Water has reached out the customer to discuss the customer's concerns and attempt to resolve to customer satisfaction.  

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The system installed does not cover everything the sales person said it would. I've been in contact since September of 2024 trying to get this system removed and a refund. Headquarters just keeps dragging their feet. The system was supposed to take care of the rust, hard water, clean the lines and provide sparkling clear water. The only thing it does is remove the lead/rust but that process puts air in the lines and it phisstts at you. It does not take care of the hard water issue at all. There are floaters of white junk in the water, everything the water comes into contact with is stained or clogged and now there is a bacteria in the water that is unhealthy and has turned my commode tank black inside and smells of mold. The bacteria also gives off a strong odor of sulfur that smells like poop. ***** is the manager in our local office and he's trying his hardest to get the situation resolved but headquarters is not cooperating. We've sent dozens of pictures and documentation to no avail. BTW, that salesman is no longer with the company. This system needs to be removed and refunded so I can get the proper treatment system in asap. This company doesn't seem to care about any of these issues promised by their sales person.

  

  Business Response

  Date: 03/19/2025

  A resolution has been offered and we are waiting for the customer's response. We have also advised the customer that they need to have their well shocked.

  Customer Answer

  Date: 03/24/2025

   I am rejecting this response because: Leaf's resolution is to pull out one of three cylinders already paid for (with no refund of original cost) and charge me $725 (their cost of the unit) to install a softening unit. I've already stated to them I was not willing to spend more money on a system that was misrepresented by the salesman and has caused so much angst.The salesman should have pointed out that the "conditioner" that was installed would not take care of the hard water problem. I feel we were taken advantage of by that salesman. If you need to use the commode while it's regenerating, there's horrible noises and the water line in the tank actually is forced out of the pipe that it fits into. The system also allowed a bacteria to get through from the well and now the commode tank is a black slimy mess that won't clean out. The system is also not cleaning the water lines as stated. The water hardness leaves white floaters of calcium in the glasses, leaves hard to remove stains on everything and even keeps the commode from shutting off. I'm just done with this mess.
  
  
  

  Customer Answer

  Date: 03/24/2025

  This system has also spewed out brown water, I'm concerned it may run my well dry too. What is it doing to my hot water tank and boiler system lines. The companies main concern is that it took so long to report these problems. I wish I had been able to get at it sooner. I had been diagnosed with cancer for the second time 5 months after the installation and spent the next year in test, procedures, operations and treatment. I did contact them when the foggy confusion of treatment abated. I simply do not understand why they can't pull this system out and refund me. It was terribly expensive to begin with and  now they want more money to try to make it work. I doubt it will resolve the other issues besides the hard water. I'm beside myself with anxiety and depression over this and just want it to be over with. I still have to pay to have the well chlorinated, the proper system  would not have allowed that bacteria through and there is no guarantee that their softener will prevent future contamination from entering the lines. This information  is from the local well company that knows the areas water and how to deal with it. Shame I didn't use them instead. There are many pictures available to see what this system has done to the commode, glasses, and sinks. Sometimes CLR and a brillo pad won't even clean off the crud. Most seniors with multiple medical malfunctions wouldn't be able to keep up with the extra scrubbing required.  I'm wondering if a relative of theirs would be treated this way.
  

  Customer Answer

  Date: 03/27/2025

  Leaf home water solutions called today to say this is the only offer they are willing to make and that the cost is reasonable. The also stated that I signed a contract that states I was ok with the the hard water situation. I've read that contract with a magnifying glass and nowhere does it say any such thing. Their sales rep never addressed the hard water. I guess it's ok for salespeople to lie and misrepresent a product. taking advantage of the elderly in their eyes. I really wish there was something someone could do to keep these things from happening.
  

  

  Business Response

  Date: 04/01/2025

  The discoloration that the customer is experiencing is due to bacteria in their well and is unrelated to the system installed by Leaf Home Water Solutions. The customer has been advised to shock their well to address the bacteria concerns.
  
  As stated in Section E of the customer’s signed contract, well conditions may change over time, and additional equipment may be required. While we have discussed potential solutions with the customer, they have chosen not to move forward with additional equipment at this time.

  Customer Answer

  Date: 04/01/2025

   I am rejecting this response because: Once again they have side stepped the real issue. I am not complaining about the discoloration from the bacteria in the well water. The main issue is the cost of a system that does not perform as the salesman  said it would. He did water tests and knew how bad the hardness was. Why didn't he address that with us? The other discoloration that is an issue is the stains on everything and clogs of spigots and spay nozzles that require tons of CLR and brillo pad scrubbing from the very hard water.  Every sink has hard water marks that are not easy to get off and it doesn't come off plastic fixtures at all. All my glass wear and metal go cups are ruined.And now they want me to spend $725 more for their conditioner.  That would involve removing one  of 3 cylinders with no refund on it. Then there's the 2nd cylinder that would be of no use to me as it takes out the rust which can be done with Morton Red Out salt, so that's 2 cylinders that are not needed. That rust removal cylinder puts air in the lines to remove the rust, I don't like the fact that air is hissing and thumping through the lines. This whole system is useless for this property.
  
  
  

  

  Business Response

  Date: 04/09/2025

  The discoloration that the customer is experiencing is a result of bacteria in their well and is unrelated to the system installed by LHWS. The customer has been instructed to shock their well to address the concerns with the bacteria. I’ve spoken with the customer, and they have continued to decline the addition of the softener system. Per section E of the customer’s signed contract, well conditions may change and additional equipment may be needed. We have offered the customer a softener at cost, and they have continued to deny this offer. 

  Customer Answer

  Date: 04/13/2025

  The latest offer is take out the right cylinder and installing a water softener @ $400. They're sure I still need the middle cylinder for lead/rust removal. That tells me they don't think their softener will do the job removing rust. As seen in the pictures I've sent, their softener will not fit in the space. I'll need to put in a shelf in the back to put the salt bags in to funnel it into a softener. I'll have to get someone to put it on the shelf for me as they are too heavy for me to lift. There just isn't room. I'm sorely aggravated with Leaf. They're still stuck on the discoloration. It looks like I'll have to eat $5123.00 to rid my self of this unacceptable system.

  Customer Answer

  Date: 04/13/2025

   I am rejecting this response because:
  They're still going on about the discoloration, as I've stated, it's not the main issue. It's a rediculous response as usual. Their latest offer is to remove only one cylinder and install their softener. There isn't room to install it. 
  
  

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the installation of their water equipment in our garage it has flooded now 3 times. Each time there is an excuse. Second time the ******************** claimed they called us which was a lie. He promised we could file a claim with the company and no one contacted us. Today on March 7 the garage flooded again.

  

  Business Response

  Date: 03/12/2025

  Inspection is scheduled for 3/17/2025 with arrival between 12-2pm