ComplaintsforAirgas North Division Office
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Complaint Details
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Initial Complaint
12/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had a problem with this company for around 6 months. My mother is bed ridden with Ms and had a stroke. She receives 4 liquid oxygen tanks from this company. They continue to be defective. She is on 8 liters of continues oxygen. We normally have them on 4liters and 4 liters so that the tanks would go down evenly. Well as I started checking the pressure, say I put a tank on 6 liters only 3 or 4 come out. This is a life and death situation. I have spoken with the manager and assistant manager, as well as put notes on the tanks and what is wrong with them. Certainly not a priority. I started taking videos. I have contacted the ohio department of heath as well as the lorain county department of health. Going to call the news and an attorney. This is crazy. They are extremely neglectful regarding the urgency of this matter.Business response
12/16/2022
Once they were made aware of the issue, our ********* facility sent a truck to Pittsburgh to pick up replacement units which were immediately delivered. The customer seemed pleased with the new units. We feel this issue has been resolved.Customer response
12/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******* ******
Customer response
12/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******* ******
Customer response
12/21/2022
They are not being completely honest. This has been going on since summer. I have made numerous amounts of phone calls, send at least 10 notes on the tanks that were not working. They still disregarded my concern and still send broken, and almost empty tanks out. With regards to there answer. They did go and get some new tanks in Pennsylvania and delivered them the next day. They responded with that as soon as they found out the problem they went and gotten them. That is a complete lie. After finding out that I contacted the state and you guys is when they finally did something. The driver said that the company was not filling them properly. He said he would write a letter or talk to you to support my claim. They were extremely neglect and had no regard for my mothers health. This is unacceptable and they need to accept responsibility for what truly happened. Not what they want you to know.
******* ******
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Contact Information
6055 Rockside Woods Blvd North
Independence, OH 44131-2301
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.