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Business Profile

Hotels

Fairfield Inn & Suites Jeffersonville

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of 2004 the General Manager for the Fairfield Inn Resigned. At that time the Hotel mixed up my room billings and my credit card with another guest. This resulted in double billings, overcharging my room rate and overcharging the ***** ** **** ******** Tax. At this time i had already stayed at the hotel for seven months without a problem. When i received my February / March invoice in April I noticed billing issues. I meet with the Hotel Desk Clerk to try to resolve. In May the Desk Clerk meet with the Hotel Owner without a response, After the May meeting i started emailing the Hotel Owner ****** ***** at the ******** Group my billing issues. To date she has never responded, On July 8th after staying at the Hotel 11 months, the Front Desk Clerk relayed me a message from the Owner "that i would not be getting any (blank) credit and if i pursued it, the hotel would retroactive charge me a higher rate for the past 11 months. I told the Desk Clerk, I was over billed by $4,000. The Desk Clerk's response "by her calculation it was higher." Chase the credit cad i used would not assist saying it was a vendor i had used.

    Business Response

    Date: 08/12/2024


    ****** ***** *******************************>
    Attachments
    Aug 9, 2024, 3:33 PM (3 days ago)
    to *************************************

    We are sorry to info you but there lots of things which the ownership was not aware , and that is one of the reason when the manager was gone it came up He was working for ***** and was given lower rate than we had agreement with ***** rate which is $99.00 per night, He was leaving on the weekends and leaving stuff in the rooms and then he was only charged half rate and lots of things which owners never knew till we official saw and told him we cannot do anything and he has to leave .Please refer to the Attachment

    Thank you,

    ****** *****

    Fairfield Inn

    Customer Answer

    Date: 11/01/2024

    BBB NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint.  BBB Complaint Acceptance guidelines do not allow your BBB to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process.  


    We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case below. Based upon this new information we are resuming BBB **************************** We appreciate the patience and understanding of the parties. 


    Complaint Type:
    Billing or Collection Issues

    Problem:
    Over the course of several months the Fairfield double charged me and billed me for other guests rooms. see attachment for detail. The Management never responded to any of my billing questions.

    Desired Resolution:
    Refund


Fairfield Inn & Suites Jeffersonville is NOT a BBB Accredited Business.

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