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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The Plumbing People came out through ******** **** ****** to fix my spigots in my bathroom. They ended up breaking my marble sink. They denied it. Won't fix itBusiness response
09/24/2021
To whom it may concern this is my response in to a complaint complaint number ********. I understand with customers complaining that we had damage to her sink. At the time of service we were working on her tub and shower valve in her tub and had not done anything to her bathroom sink. Her bathroom sink is a Undermount sink and it simply had fallen down. At no point where we anywhere close to working on or anywhere near her sink. Please see the attached pic and you will see that the sink had become disconnected from the counter top. There are no impact points or broken parts of the counter top. You will see in the second pic is the tub I was working at and you will see there is a toilet between the sink and tub so the sink was not even in arms reach to even be able to touch it as I was working.
Please call me with any questions.Customer response
09/30/2021
I so appreciate your kindness in helping me with this matter, the secretary's name is Stephanie and the guy that owns the company name is Matt, He's the person who broke my sink, and I'm pissed that he's sticking to his lie. He should never do anyone's work again especially, widow's homes, if they live alone!
I'm so angry He is such a liar, I'm going to try and find my receipt for the sink, that way you will know I'm not lying. If I could *** ****** I would sue him, but a lawyer would cost more than the sink!
I'm on a fixed income-income, you see how I'm making spelling mistakes, that's how mad I am. I'm a widow on a fixed income my monies are tight. I trusted this man, I didn't know I had to stand over him, but I wished I had! Please I need at least a week or two as I work part-time, and I have no knowledge of smart phones, my sister will have to help me.
I'm going to say this and then I'm going to give your eyes a rest. If he didn't break the sink which I will fax pictures of it, then whey didn't the sink break unevenly, this sink is broken evenly! He pryed it loose, the liar!
I will be sending pictures, they will be faxed
Thank you,
*** ****** ****** ******
P.S. He was trying to get monies out of me.
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Contact Information
Johnstown, OH 43031-9327
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.