ComplaintsforClimate Heating & Cooling

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I call the climate heating & cooling to add Freon on my Ac because I did before 2 years ago 2 pound and last for 2 years so when owner came he said the Ac is empty need at least 7 pound to work with like over a $1,000 because if I put Less than 7pound will not work more than few days I was depressed about for that much money so he ask me to pay in cash he will drop the price to $700 and ai agreed than he started filling the system and he never showed me or weighted the container before filling the Freon and actually that should be weight before and after but he didn’t and after 15 min I saw him turn the container up and dawn and by the side and I ask him is the container empty he said no than I see he put only like 2 pound and take off the container and look at me and said just pay me $600 and I told him did u put 7 pound he said yes I said how come last year it take 1hr to put 2 pound and u finshed after 20 min and the container empty he said sometime take times and sometimes not and he took $600 cash and left after 2 dawn the AC stopped working I call him 3 times and send mes to call him to refund my money because not fair pay $600 in 2 day he should be honest with me and refused to cheat on me charges me $600 and he know the AC never works more than 2 days

  Business response

  05/31/2024

  Upon arrival it was found that the condensing unit refrigerant level was low. The customer was offered a leak test which was declined and the customer requested that Climate charge the condensing unit only. The customer was advised multiple times that Climate would not recommend just charging the condensing unit and that there would be no warranty. The customer was adamant that the condensing unit just be charged so Climate completed the customers request to charge the condensing unit only. Attached is the invoice which is signed by the customer which reflects a discount provided, and shows that there would be no warranty. 

  Customer response

  05/31/2024

  he lie because he never advised me not to west my money and he advised me to put 7 pound  Freon no less becouse the unit will not work so he had the container almost had 2 to 3 pound  because like I said he keeps tuning the container up and dawn and he never weight before and after because he knows he will only put 2 pound and it was like 20 mins only take him usually take 1 hr  to put 7 pound and when I ask him the container empty and that was fast he said to me just pay me $600 instead of $ $1000 very odd not honest way to take advance of senior citizen like that I really wants my $600 back
  
  ****** ******

  Business response

  06/05/2024

  As noted on the invoice 7lbs of refrigerant was used to charge the condensing unit, the duration of your appointment was a little more than two hours. Please see the time stamp for your appointment attached.

   

   

• Initial Complaint

  08/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My warranty company contacted this business to repair a problem with my AC. I had asked for a good "reputable" company to come into my home since I am elderly and live alone. He started by saying he was not sure how to fix it. He never explained anything nor did he leave any paperwork or an instruction booklet on how to work the AC when he was ready to leave. There was a big hole in the ceiling of my utility area where he worked and left it open with wires hanging down. I was shocked. It created unsafe conditions and an unsightly mess and needed repaired properly. I asked him to finish it and he "fixed it" with 'foam-looking stuff' hanging down all over. I am afraid with such an unprofessional repair there might be a problem with passing any safety inspection or being able to sell my place later looking like that. I asked him for a book for my a/c unit to know how to care for it properly and operate the unit. He said he would send operation instructions out in the mail right away, all information about the work he did, and a detailed explanation for what I was having to pay for that was not being covered by my warranty. That was weeks ago, I have received nothing. I was unhappy with his work, anxious while he was in my home; he was being rude and intimidating to me. I still do not have any idea how to make the AC work now. They do not take my calls and they don't return any messages. I learned after the fact that this company does not background check their workers (arrests for workers stealing while in a client's home) and I had specifically asked the warranty company to send safe people into my home. I do not feel he was knowledgeable, capable, professional or courteous, and unreliable (did not do what he said he would do - sending my paperwork). I want the business to provide a professional job done, an itemized list of work/parts billed, and unit care/instructions documentation.

  Business response

  08/04/2022

  Thank you for bringing this to our attention. We're sorry she feels this way. Our records reflect the following: 
  
  **** contacted her home warranty company, ******** *********** ********, to repair / replace her 2004 American Standard air conditioner manufactured by Trane. Her claim was denied as she would not allow them to do a leak test. After they denied her claim, **** contacted us directly to install a new AC unit. We went out on June 16th. We removed the old unit and installed a new two ton unit outside. That day, we left our invoice and the installer guide from the manufacturer on her counter. She also signed the carbon copy invoice agreeing: we had completed the job, she received her paperwork and was happy with the work.  We can provide this if you need it. 
  
  She called us on 7.1.22 at 10:44 am to say there was a white mark on the black lineset.
  
  On 7.11.22 at 10:11 am, we emailed her the invoice and the pamphlet and the break down for both visits to her nephew's email address per her request as she does not have email. 
  
  I am the owner, and I went out on 7.18.22. In a little closet, 4.5 foot by 4.5 foot, I observed  the white line on the black pipe. I explained that our crew did not create this, the line was from the drywall when the lineset was originally pushed through the wall during the original install. We did not install the lineset, We only flushed the lineset. 
  
  Then she pointed out a hole to us, and said she didn't know when the hole was created. The diameter was about 5" and the lineset takes up about 2 1/2"'. I agreed as a gesture of customer courtesy, to spray foam around the lineset. Her daughter/ daughter-in-law was there, and heard what we shared with her. 
  
  On 7.21.22, our tech, Dan, sprayed foam insulation around the lineset. She indicated she was happy with the work.  
  
  On 8.2.22, her nephew called to say we had left a mess. As our techs take pictures before and after every job, so we knew we hadn't. So we asked him to forward pictures to us so we could see what he was talking about. He has not sent the pictures.  
  
  If anything else is needed, please do not hesitate to reach out to us. We would be happy to answer any additional questions, or provide any material needed. 
  
  Regards, 
  
  ******* *****

  Customer response

  08/29/2022

  8.29.2022, BBB received a phone call from consumer stating business came out and fixed the hole in the closet ceiling.

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