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          Find a Location

          Carter Lumber has 71 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Carter Lumber

              601 Tallmadge Rd Kent, OH 44240-7331

              BBB Accredited Business

            • Carter Lumber

              38 N Cleveland Ave Mogadore, OH 44260-1297

              BBB Accredited Business

            • Carter Lumber

              172 N Case Ave Akron, OH 44305-2540

              BBB Accredited Business

            • Carter Lumber

              4929 State Route 59 Ravenna, OH 44266-8886

              BBB Accredited Business

            • Carter Lumber

              3725 Medina Rd Ste 108 Medina, OH 44256-5999

              BBB Accredited Business

            Business ProfileCarter Lumber

            Building Materials
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            601 Tallmadge Rd

            Kent, OH 44240-7331

            Get Directions
            Visit Website
            (330) 673-6100

            Customer Reviews

            1.5/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/1999

            Years in Business: 92

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Building materials and installation projects.

            Products & Services

            Bath, Building Supplies, Ceiling, Decking, Doors, Flooring, HVAC, Insulation, Kitchen, Lumber, Moulding & Trim, Plumbing, Plywood & OSB, Roofing , Siding, Windows

            Business Details

            This is a multi-location business.

            Find a Location

            Carter Lumber has 71 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Carter Lumber

                601 Tallmadge Rd Kent, OH 44240-7331

                BBB Accredited Business

              • Carter Lumber

                38 N Cleveland Ave Mogadore, OH 44260-1297

                BBB Accredited Business

              • Carter Lumber

                172 N Case Ave Akron, OH 44305-2540

                BBB Accredited Business

              • Carter Lumber

                4929 State Route 59 Ravenna, OH 44266-8886

                BBB Accredited Business

              • Carter Lumber

                3725 Medina Rd Ste 108 Medina, OH 44256-5999

                BBB Accredited Business
              Headquarters
              601 Tallmadge Rd, Kent, OH 44240-7331
              BBB File Opened:
              9/27/2004
              Years in Business:
              92
              Business Started:
              1/1/1932
              Business Started Locally:
              1/1/1932
              Business Incorporated:
              5/16/1972
              Accredited Since:
              2/1/1999
              Type of Entity:
              Corporation
              Alternate Business Name
              • Holmes Lumber
              • Kempsville Building Materials
              • Kight Home Center
              Business Management
              • Mr. Neil Sackett, Chairperson/CEO
              • Human Resources Complaint Processing, Customer Contact
              • Mr. Terry McCrate, Ravenna Manager
              • Mr. Derik Francis, Mogadore Manager
              • Mr. David Lentz, Akron Manager
              • Mr. Curt Adelman, Shelby Manager
              • Mr. Michael Schank, Medina Manager
              Contact Information

              Principal

              • Mr. Neil Sackett, Chairperson/CEO

              Customer Contact

              • Human Resources Complaint Processing, Customer Contact
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/30/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              We ordered an Andersen A Series patio door off of Holmes Lumber/ Carter. First complaint the door was suppose to be delivered to the strainers but was delivered to us. The delivery driver tore up our driveway and bent my T-post for our trash cage. So, I called Alan the salesman who took our order. The driver came back the same day and took everything back. The delivery driver lost our screen door and track. Secondly, the door came incomplete, it was missing a wood piece. We had been dealing with this issue since December 2023 and getting nowhere. The salesman doesn’t return our texts. So on April 30, 2024 I called Andersen 800 number and got more accomplished with the rep and the missing part was ordered and will cost us nothing since the door is still under warranty. If you are thinking of ordering something from Holmes Lumber/Carters buyer be ware.
              Read More
              Read 6 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jay K

              03/16/2024

              Terrible company from beginning to end. Never had a worse company to deal with. Slow on everything, which caused delays in construction. Very poor communication from all departments. Stress is increased 100x working with Carter Lumber. I couldnt cover their house wrap logo quickly enough.
              Read 3 More Customer Reviews

              Local BBB

              BBB of Akron

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

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