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Find a Location

Kent State University has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforKent State University

    College and University
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/15/2017

    Years in Business: 114

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Kent State University has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      PO Box 5190, Kent, OH 44242-0001
      BBB File Opened:
      9/27/2004
      Years in Business:
      114
      Business Started:
      1/1/1910
      Business Started Locally:
      1/1/1910
      Accredited Since:
      9/15/2017
      Type of Entity:
      Non-profit Organization
      Number of Employees:
      2709
      Business Management
      • Dr. Mark Polatajko, Vice President of Finance
      • Mr. Eric Mansfield, Media Contact
      • Mr. Todd Diacon PhD, President
      Contact Information

      Principal

      • Mr. Eric Mansfield, Media Contact
      • Mr. Todd Diacon PhD, President
      Additional Contact Information

      Fax Numbers

      • (330) 672-7904
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/18/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I called today to resolve my aid issues, and the only thing I got today incompetent individual. If I was a woman this matter would have been handled differently. The individuals; that I encountered today did not do any research because if they did they would notice that I only needed to have a 2.0 in summer, and I had a 2.11. I am tired of getting treated like trash because the aid office doesn't want to do their job, take responsibility and stop blaming the government for everything.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Elvin M

      1 star

      09/23/2022

      After 7 weeks of process with back and forward phone calls, emails, misleading information, mistakesMoney, time it was all waisted in a single visit to campus. NOT HAPPY AT ALL! Staff from Admission was frustrated about my situation and story. So do I I dont appreciate that your only excuse was just, sorry was a mistake.I thought this was my way to the future and it seems been just your error or mistake. Bad experience, bad communication and also lack of training to the employees.

      Local BBB

      BBB of Akron

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