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Business Profile

Candy

Old Time Candy Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candy.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent 56.00 on stale candy. Boxes of some items were not sealed properly they were open. All the bubble gum was so hard my kids had to spit it out there couldn’t chew them. I contacted the company they want me to bare the expense to send it back rather then sending me a label which in this case they should provide since they knowingly sent out port quality items.

    Business Response

    Date: 03/27/2023

    Even though all of the products are well within their best buy dates, the order has been refunded.

    Customer Answer

    Date: 03/27/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *****


  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Decade Candy Gift Box for a friend’s Christmas gift from Old Time Candy on the 22nd and it was meant to be shipped on the 29th. OTC charged my card and even sent a confirmation email. This morning I get an email stating that my order has been summarily cancelled with no contextual information or mention of refund. Upon contacting Support I am told that their system flagged me as scam, if that were the case why take my money? Further I emailed asking for a refund and they have yet to contact me back. I am incredibly disappointed with what should have been a seamless process. I would like a full refund.

    Business Response

    Date: 12/27/2022

    Hi...  Your card triggered in our system as fraud. Your card was authorized, but never charged.  We were closed due to weather and the holiday from 12/22/22 at 2pm, until this morning.

     

    Please contact your bank for further information.

     

  • Initial Complaint

    Date:06/06/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order #****** on 5/26/2022. The total purchase amount WITH shipping insurance through the company was $200.01. I got a notification on 6/3/2022 that my order had been delivered. Upon arriving home around 8pm that day there were no packages. I contacted ***, and they stated that the package does say delivered - but it could have been delivered to the wrong address or stolen. They told me the shipper (Old Time Candy) is the responsible party, so to contact them. I reached out to Old Time Candy on 6/6/2022 and inquired about the shipping insurance I purchased from them in regards to the order I never received. *****, the representative I spoke with told me that the shipping insurance is solely to cover ***, not the consumer. She was beyond rude on the phone, and said “sounds like your shit out of luck” before hanging up on me. I would like a refund of $200.01 I paid for the product AND shipping insurance. Had I known they weren’t going to follow their own guild lines and “protect our purchases if lost/stolen/damaged” I would have never ordered. Now I’m out the goods I ordered AND the money.

    Business Response

    Date: 06/07/2022

    The shipping insurance is to help us pay *** to track lost and/or stolen packages.  We reached out to *** and this is their reply.

    "Thank you for reaching out to us. My sincere apology for the inconvenience this has caused you. I understand that the customer did not receive this shipment. However, upon checking our record indicates that the customer utilized their *** My Choice Account and process an authorized shipment released for this package. Please be advised that utilizing this feature removes *** from any liability for a lost or stolen packages.s 

    Because you have this setting in your *** account, you can no longer order from us and expect a refund for lost packages.  You should have gotten a refund, some time this morning.

    Sorry for the confusion.

     

Old Time Candy Company is NOT a BBB Accredited Business.

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