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          Find a Location

          First Federal Lakewood has 20 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • First Federal Lakewood

              14806 Detroit Ave Lakewood, OH 44107-3910

              BBB Accredited Business

            • First Federal Lakewood

              20425 Center Ridge Rd Rocky River, OH 44116-3509

              BBB Accredited Business

            • First Federal Lakewood

              26908 Cook Rd Ste 1 Olmsted Twp, OH 44138-3548

              BBB Accredited Business

            • First Federal Lakewood

              36839 Detroit Rd Avon, OH 44011-1503

              BBB Accredited Business

            • First Federal Lakewood

              6160 Royalton Rd North Royalton, OH 44133-4919

              BBB Accredited Business

            Business ProfileFirst Federal Lakewood

            Bank
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            14806 Detroit Ave

            Lakewood, OH 44107-3910

            Visit Website
            Email this Business
            (216) 529-2700

            Customer Reviews

            1.25/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/29/2021

            Years in Business: 89

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            First Federal Lakewood provides Commercial and Business Lending, Mortgage Loans, Personal and Business Checking, Investment Services, and Foreclosure Prevention

            Business Details

            This is a multi-location business.

            Find a Location

            First Federal Lakewood has 20 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • First Federal Lakewood

                14806 Detroit Ave Lakewood, OH 44107-3910

                BBB Accredited Business

              • First Federal Lakewood

                20425 Center Ridge Rd Rocky River, OH 44116-3509

                BBB Accredited Business

              • First Federal Lakewood

                26908 Cook Rd Ste 1 Olmsted Twp, OH 44138-3548

                BBB Accredited Business

              • First Federal Lakewood

                36839 Detroit Rd Avon, OH 44011-1503

                BBB Accredited Business

              • First Federal Lakewood

                6160 Royalton Rd North Royalton, OH 44133-4919

                BBB Accredited Business
              Headquarters
              14806 Detroit Ave, Lakewood, OH 44107-3910
              Email this Business
              BBB File Opened:
              1/1/1988
              Years in Business:
              89
              Business Started:
              2/16/1935
              Accredited Since:
              3/29/2021
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 697346 for this business, issued by Nationwide Mortgage Licensing Service (NMLS). The expiration date of this license is 12/31/2024.

              These agencies may include:

              Nationwide Mortgage Licensing Service (NMLS)

              (240) 386-4444

              http://www.nmlsconsumeraccess.org

              BBB records show a license number of 703536 for this business, issued by U.S. Comptroller of the Currency. The expiration date of this license is 12/31/2024.

              These agencies may include:

              U.S. Comptroller of the Currency

              250 E Street SW

              Washington DC 20219

              (202) 874-5000

              http://www.occ.treas.gov

              Type of Entity:
              Corporation
              Alternate Business Name
              • FFL
              Business Management
              • Mr. David Shaw
              • Mr. Timothy E. Phillips, President & CEO
              Contact Information

              Principal

              • Mr. Timothy E. Phillips, President & CEO

              Customer Contact

              • Ms. Judy Platek, Compliance Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/11/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Six weeks ago, (I went into the First Federal Bank in Parma at Broadview and Snow Road and requested the bank's yearly financial report for 2023. The teller agreed to send it to my residence. She said it was 100 pages. I did not receive the report. I have concern about the bank's financial status. Two and one half weeks ago, i wrote and sent by US Postal Service a letter to the CEO *** ******* ******** *equesting the bank's yearly financial report for 2023. This is 04/11/2024. I have not received the financial report for 2023. Reimburse me for 4.00 in gas and 1.69 for the envelope and postage stamp.
              Read More
              Read 5 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jon B

              06/06/2024

              Inordinate delay in forwarding an expired debit card has frozen my assets. Customer Service tends to be smart asses, not helpful Considering their fees for services for NSF or the like, customers should expect a little more than three weeks to forward a card

              First Federal Lakewood Response

              06/20/2024

              We're sorry to hear that your experience wasn't as positive as it should have been. Our team takes customer service and satisfaction very seriously, and we sincerely apologize for any inconvenience this caused.
              Read 3 More Customer Reviews

              Local BBB

              BBB Serving Greater Cleveland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.