We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cabinets

Complete Wholesale Direct LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinets.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered kitchen cabinets from Complete Wholesale Direct around 1 year ago. We paid Ed and Chris, in full the amount of $7537.40 for fully assembled cabinets with several upgraded accessories. Several months later and well after the initial arrival estimate of 8 weeks. We received a little less that half of the order. They were delivered flat packed in a U-haul truck by one of their workers that could not unload it. My wife and I unloaded the truck ourselves. We called Ed to inquire about the remainder of the order as well as assembly which was included in the paid amount. We were assured that they would send a team to assemble the following week as well as deliver the rest of the cabinets. Neither happened, it was several more months later that we received the rest of the cabinets. We had to pay over $400.00 additionally to our installer to assemble the cabinets. We have not received any of the upgraded accessories which included, 3 pull out trays for a pantry, in-cabinet garbage cans, a spice rack and sheet tray rack. We have well over 100 text messages and phone calls to both Ed and Chris with excuse after excuse for the delays. Family emergencies, employee issues, Covid at the factory are a few that they have used. We were recommended to use Chris and Ed by another contractor we have used several times who is a family friend of Ed's. We truly believe the only reason we received any of our orders is because we asked that contractor to intervened on our behalf. We are hoping to receive all of the accessories we ordered or a refund for them. This has been by far the worst experience we ever had with any company.

    Business Response

    Date: 07/25/2023

    Refund check of 400.00 will be mailed. Unfortunately company went out of business. We made sure to provide free upgrades due to delays. Check will be mailed within 30 days. 

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered cabinets from CWD in May 2022. Were told in would take 6-8 weeks to receive. That deadline came and went. It is now December 2022 and there are no cabinets. We found an article on line publsihed by WEWS detailing that CWD is a fraudulent company. This is what they do: take your order, get your money and then never deliver on contractual promises. We had to call the police because there is a warrant out for one of the owners of the company. Refused to refund our money without a "30% restocking fee" but won't tell us who the "supplier" is for us to verify. It's all a giant con.

  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chris **** took my money never delivered cabinets and has yet to refund my 5,989.80 .

Complete Wholesale Direct LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.