Closet Organizers
Closets by Design of ClevelandAbout
This business has 1 alert
Important information
- Advertising Review:
In October 2022, BBB contacted Closets by Design of Cleveland about its ads which contained the following statements: "Special Offer! 40% Off Plus Free Installation Plus An Additional 15% Off. Call 216-221-1466......40% off any order of $1000 or more. 30% off any order of $700-$1,000. On any complete Closet, Garage, or Home Office, Not valid with any other offer. Free installation with any complete order of $600 or more. With incoming order, at time of purchase only. Not valid at all franchise locations" These ad have appeared for a period of several months in the Cleveland area. In addition, its website at https://cleveland.closetsbydesign.com/ stated "40% OFF* | FREE INSTALLATION *Some restrictions apply."
The BBB Code of Advertising prohibits continuous sale offers. BBB requested substantiation that the advertised sale price was indeed a valid reduction from the company's regular selling price. The BBB also requested substantiation of "free installation." According to the BBB Code of Advertising, "free" offers must be temporary; otherwise, they become the advertiser's regular price. In addition, the word "free" should not be used if material factors such as quantity, quality, or size are arrived at through negotiation.
The company responded that their ads do not include 'sale' or 'price reduction,' their promotions do not run continuously, they purchase in volume by discount, and they are in compliance with all advertising rules and regulations.
In April, 2023, the company advertised "40% + 10% OFF* + FREE INSTALLATION.." *Some restrictions apply" on its website. According to the BBB Code of Advertising, information referenced by asterisks must be clearly and conspicuously disclosed. Whenever such an offer is made advertisers must make clear at the outset all the terms and conditions of the offer. BBB requested that the terms and conditions be clearly disclosed on its website. The business did not add the terms of the offer.
From May through July 2024, the company's website advertised "40% + 15% OFF* + FREE INSTALLATION + 12 MONTH SPECIAL FINANCING ON APPROVED CREDIT-Offer Expires in 30 Days" and "*Some restrictions apply."
As of August 2, 2024, its website advertises '40% + 15% OFF* + FREE INSTALLATION + 18 MONTH SPECIAL FINANCING ON APPROVED CREDIT-Offer and "*Some restrictions apply."
Business Details
- Local BBB:
- BBB Serving Greater Cleveland
- BBB File Opened:
- 7/23/2002
- Business Started:
- 5/1/2002
- Alternate Names:
- Closets by Design
Additional Contact Information
- Customer Contacts
- Mr. Dan Krawczonek
Additional Information
- Business Categories
- Closet Organizers
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