Customer ReviewsforAnchor Hocking

My Anchor Hocking glass baking dish literally exploded in the oven. This was a glass rectangular 9x13 dish taken from the cupboard (room temperature) and placed with food taken from the refrigerator into an oven preheated to 350 degrees. After approximately 10 minutes, I heard a loud explosion and discovered that the dish with the contents had shattered in my oven. This could have caused serious injury if it had happened when the oven door was opened. People need to be informed that this happens even when the glassware is used according to their guidelines. Incredibly dangerous.

Thank you for taking the time to contact the Anchor Hocking Company. Anchor Hocking strives to understand and resolve all product issues. We have been in contact with Lorna Burns regarding the problem she recently experienced with her baking dish. We explained the method of failure for tempered bakeware products. If a failure occurs with tempered glass it will break into many smaller rounded pieces, some larger, which are less likely to cause serious injury. This method of failure is by design and is in fact a safety feature rather than evidence of a safety hazard. A warning on our care/use and bakeware packaging describes this mode of failure. Anchor Hocking’s glass bakeware products are manufactured in full compliance with industry standards set by Cookware Bakeware Alliance. For additional information regarding tempered bakeware we referred Ms. Burns to visit https://www.anchorhocking.com/bakeware-facts Ms. Burns has the damaged glass, and because we would like to determine the cause of the incident, she experienced we are sending a prepaid shipping label to have the glass returned for product analysis. Additionally, we would like Ms. Burns to continue to use Anchor Hocking products, therefore, we have issued a replacement baking dish and complimentary beverageware set with our compliments. Finally, Anchor Hocking is deeply committed to manufacturing safe bakeware products. Based on our extensive research and testing tempered soda-lime-silicate glass bakeware has an excellent safety and customer satisfaction record. Sincerely, ANCHOR HOCKING COMPANY Marianne Jackson Supervisor Consumer Affairs 519 Pierce Ave Lancaster, OH 43130

They deserve 0 stars.5 months ago I purchased a 45 piece set of flatware from Oneida. I have left 4 messages and an email with no response from them. Every piece of silverware has flaws coming out everyday. Tiny white dots, scratch marks, silver fading. The silverware is now made in *******. It is apparent that they are not made of stainless steel. Even with a lifetime warranty I cant get a response from the company that I once thought was top of the line.

Our records indicate that you communicated with our Consumer ******************** via email in April 2021 (ticket #******) during which time we assisted you with the tracking of your order (#*********). Unfortunately, we do not show any recent communication from you, though we are disappointed to learn of your experience with your Oneida flatware. Be assured that your flatware is indeed stainless steel and when used according to instructions we expect you to have a positive experience with the product. Your flatware does include a limited lifetime warranty against manufacturing defects though this does not include failure to properly care for and use the product according to instructions. We encourage you to refer to the warranty instructions, which are shown on the card included with your purchase, to submit a warranty claim for review. You may also complete the form found in the link for further assistance: https://www.anchorhocking.com/contact-us

My Anchor Hocking measuring cup blew up in my daughters hand. Glass flew all across our kitchen. THIS WAS A NEW CUP!!

We are concerned to learn of your recent experience. In order to determine the cause of your experience, we would need to examine the damaged glass. A separate communication has been sent to you from our Consumer Relations team with instructions regarding how to return the damaged glass to our office for analysis and a resolution to meet your needs. We look forward to turning your negative experience into a positive one.

I am very confused an concerned. I have been calling the numbers provided for a while now and every time I end up at a voicemail. I have tried both numbers provided and almost all the extensions, and not a single one answered. I email about a week ago and it go t bounced back as undeliverable. I ordered 4 coffee mugs and the email said they would send an email with a tracking number when they shipped. That was Oct 11th. It is now October 28th and I have not received an email saying my order has shopped. I have not been able to reach a single person at this company. They have already charged me so now I would just really like a refund. My order number was two-zero-zero-zero-zero- three-zero-four-two-two. Please refund my order and I will consider the issue resolved. Thank you.

We truly apologize for the delay with your order. As with many companies, we are facing difficult supply chain challenges that have resulted in order shipment delays. Be assured that we never charge a consumer until the order ships. You may see a pending authorization to ensure funds are available for the purchase of your order, which occurs at the time that your order is placed. We have honored your request to cancel the order as instructed via direct correspondence with our Consumer Relations team.

I would love to give Anchor Hocking no stars. I purchase two glass measuring cups from them. The first time I used one of them, I put one cup of water in it and heated it for 45 seconds (it was labeled microwave safe). I then put chicken ********* in it and gently stirred it. Suddenly, with a loud bang, the glass cup exploded - covering me with small shards of glass. I actually had to pick glass out of my arm, but fortunately I was not seriously injured. The glass covered my entire kitchen, even going into the food I was preparing for dinner, which I had to throw out. The next morning I emailed Anchor Hocking, explaining what happened and asking how they planned to resolve this matter. I received an automated response that I would be contacted within 48 hours. One week later, I still had not been contacted by them. So I called their customer service number, which went to a voicemail. I left a message asking them to call me back. Absolutely no response. Finally, I contacted Oneida by email, as they are the parent company. I again received an automated response that they would call me within 48 hours. Tomorrow will be one week and again, no response. I grew up with Anchor Hocking glassware but be assured they are not the same quality they used to be. I am disgusted by their lack of concern for their customers. I immediately threw away the second cup I had purchased from them. I simply do not trust their products. Im sure they are well aware that theres nothing I can do to be reimbursed for the cups or my food that had to be thrown out if they dont contact me - so they are waiting me out. But I will make sure to warn anyone I can of the dangers of their products and their lack of customer service.

We are concerned to learn about your experience. In order to determine the cause of your experience, we would need to have you return the damaged glass to our office for analysis as it is possible that something beyond our control such as a small crack, chip, or bruise to the glass which may have occurred during handling or storage might not lead to immediate breakage but can lead to failure during normal use at a later time. Unfortunately, we did not have that opportunity as you stated in a separate communication to our Consumer Relations team that the damaged glass was not available. While we are disappointed that we could not determine the cause of your experience, we do appreciate the opportunity to provide you with a resolution to meet your needs which you accepted. We hope that your future experiences with Anchor Hocking products are positive.

I will not order from the oneida site again. They claim to ship your order but then tracking perpetually says check back tomorrow for delivery date (for WEEKS). They charge you right away and then customer service is non-responsive so youre left without any information, product, or your money.

We truly apologize for this disappointing experience. We show that your order was prepared and ready for pick up by *** on August 23rd. While we are unsure of the reason that *** did not pick up the order, we are committed to making this situation right for you. A separate message has been sent to you with details of a proposed resolution to address your concerns. We look forward to turning your negative experience into a positive one.

We truly apologize for this disappointing experience. We show that your order was prepared and ready for pick up by *** on August 23rd. While we are unsure of the reason that *** did not pick up the order, we are committed to making this situation right for you. A separate message has been sent to you with details of a proposed resolution to address your concerns. We look forward to turning your negative experience into a positive one.