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Find a Location

Petland of Lewis Center - North Point Shopping Center- Franchise has 1 locations, listed below.

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    Business ProfileforPetland of Lewis Center - North Point Shopping Center- Franchise

    Pet Shop

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    The scope of this Business Review concerns the independently owned Petland of Lewis Center Franchise. BBB maintain separate Business Reviews on the corporate headquarters and other independently owned franchises, and these Business Reviews are available at http://www.bbb.org/us/find-a-bbb/

    Business Details

    Location of This Business
    86 Meadow Park Ave, Lewis Center, OH 43035-9477
    BBB File Opened:
    4/12/2001
    Years in Business:
    23
    Business Started:
    10/1/2000
    Alternate Business Name
    • Petland North-23, LLC
    Hours of Operation

    Primary

    M:
    11:00 AM - 8:00 PM
    T:
    11:00 AM - 8:00 PM
    W:
    11:00 AM - 8:00 PM
    Th:
    11:00 AM - 8:00 PM
    F:
    11:00 AM - 8:00 PM
    Sa:
    11:00 AM - 8:00 PM
    Su:
    11:00 AM - 8:00 PM
    Business Management
    • Ms. Patty Donovan, Co-Owner
    • Mr. John Donovan, Director of Operations
    • Mr. Tom Donovan, Co-Owner
    Contact Information

    Principal

    • Mr. John Donovan, Director of Operations

    Customer Contact

    • Ms. Patty Donovan, Co-Owner
    • Mr. John Donovan, Director of Operations
    • Mr. Tom Donovan, Co-Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/21/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    purchased dog on 05/14/2023, was told it was a cavachon was told by person in the store that is a botique breed between a king charles cavliar and a bichon. in my effort to care for the puppy we found that some paper work was missing on the mother dog called around trying to locate and was told that some breeded don't register the dog due to the superior lineage. after the dna results call back and was told that the did not have the paper work and that i need to call the breeder. i was told to reach out to ther service team who confirm that they just took the word of the breeder who told the dog was a cavachon not a f2 meaning second genetation a king charles bread with a cavachon vs a bichon. i was told that it's up to the breeder to be honest an theres nothing they could do Good Evening, I do apologize that this was not the response you were hoping for, what type of resolution were you hoping to get? this is what they told me now " In short, The documented sire and/or dam are examined to ensure they were the genetic contributors to the dog in question. If those two are confirmed as the parents, their pedigree and breed are conferred onto the puppy. Your Cavachon sire is Cavalier King Charles Spaniel and the mother is a Bichon Frise mostly. Therefore you have a Cavachon. There can be no such thing as a purebred Cavachon. It is a mixed breed dog with mixed breed parent. The store cannot help without going through us first. If you have further questions, please contact us at your earliest convenience.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Austin H

    1 star

    02/22/2023

    I spent several hours at this store with the intention of adopting a conure, but was met with an aggravating, confusing and crummy experience. After speaking to an employee about two birds that I was interested in, the first shock was the outrageous prices. $2500 for a sun conure is insane! The average price for a sun conure at any normal pet store is roughly $600 MAYBE upwards of $800, but nowhere near what Petland is asking!! After asking several questions and inquiring about several other birds, I was given the run around and was told several different stories regarding the prices. One employee tells me $1100 and another tells me $2500! Another employee says 50% off but the manager tells me otherwise.. I was confused, aggravated and ready to leave.. Regardless, as I was looking to purchase the bird as a gift for my wife and no other store had conures available at the time, I reluctantly stuck around and agreed to explore their financing options and interact with the conure to insure it was the right choice. However, I was never given the opportunity to interact with the bird and even none of the employees would agree to handle it. Any time I asked about the birds temperament or behavior, I was was given an "I'm not sure" answer.. After even more persuasion and being told that if purchased the bird they would throw in a free $800 cage, I agreed to purchase the conure through their financing option. The whole time being reassured by the manager that I was getting a hand fed, well raised, friendly conure that loves people. But I quickly discovered that was not the case. After getting home and attempting to put the bird in its cage, I was bitten several times and after a week of having it, the bird shows no sign of friendly behavior and will lunge at me any time I get near the cage.. I am an experienced bird parent and know how to handle new birds, but this bird is a nightmare. Petland will take advantage of you! No wonder they pushed so hard to get rid of this bird!

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