Business ProfileforSuperior Credit Union Inc.

I noticed an unauthorized Chase Credit card charge on my Superior checking account that was not authorized by me, it was originally declined by Superior as I did not have the funds in the account to pay it. I called and was told everything was fine it cannot be paid if Chase credit tries again. I made two separate calls on the week of July 10th 2023. And was reassured it would not be paid if funds were not available in my checking account. I went into my Superior account on Friday July 14th to find my checking account balance at zero. I noticed they pulled money from my savings that was NEVER authorized by me, to pay this unauthorized Chase bill, that I called them about the week prior and was told not to worry. I was told they have every right to do as they did and my 500 dollar loss is not their problem and the would not reverse the payment. What? When I signed up with this credit union at No time was I told about them moving funds without my permission nor did I sign up for any overdraft protection. So, here I am today out 500 bucks which was my household bill money. I explained this to them, they didn’t care. All I was told is too bad, it’s not our problem? I will also be filing a complaint for Chase bank, who put thru duplicate charges and denies it, yet they got paid twice! As of the moment I not getting anywhere with them. I made one 500 dollar payment that went thru on July 3rd on both ends. The duplicate charges and payments are after this, in which none were authorized by me. There is no way Superior did not see this as a duplicate, especially after me calling them twice. I got some snippy customer service gal that said we can’t monitor everyone’s accounts? What? All I want is my bill money back. I am in the process of closing my accounts with them, once I get things changed back to another bank. I have never been treated in such a rude and uncaring manor and by a bank that’s using my money. They had zero rights to move my funds without my permission.