Business ProfileforBackroad Wellness

This place is a medical marijuanna dispensary for people who need medicine. The products are available online to purchase so people can purchase the items and then walk into the store to pay for and pickup the product from the order off their web page. The problem is today July 8th there are 4 or 5 medicinal packs of gummies mis labeled on the web page as thc gummies. I ordered and payed for the one pack of medicinal thc gummies as listed on the web page. I arrived at the store and payed for my product which was already in a stapled bag as I paid. When I got home the product was not the product I ordered. It was cbd gummies and not the medicine I needed and paid for. I called and asked for a refund and told them the medicine I purchased from the webpage was not was I received. The employees their were very rude and gave me the run around for several hours as to if they would refund them or exchange them for a correct product. They said they would call me back to let me know shortly but never returned my call. Instead I reached back out to them several times requesting information as to if they would make the situation right. The employee stated they have never done a refund over the spender app and do not know how long it would take. They bluntly refused to swap the medicine for the correct medicine. The company urges customers to pay using a spender app. Yet when I needed a refund I was advised to contact a third party to see if I could actually get that refund back to my bank account. I voiced that the situation was not fair and I was going to give a bad review on Google. Shortly after the supervisor that day called me back. She called and was very rude stating she would refund me but only on the spender app. The currency of the spender app is only available to use at their store. She insisted this was not her problem. The manager then went on to say she would refund me but I can't spend the money there because I'm not welcome anymore.