Business ProfileforWasham Plumbing, Heating, and A/C, Inc.

On January 26, 2024 Washam came out to replace my water heater with a brand new one. They sold me a bigger model saying that it was going to be better than the one I had even though it was more gallons than I needed. I asked for a pan to be put underneath it. They said it was unnecessary. However, four months later the seal is leaking and now I have water coming out from my brand new water heater. I called them and they said the soonest they could get out was the next day. I told them that I was worried about my basement flooding again since I just dealt with this four months ago and they said it wasn’t their issue and that it would be a warranty issue that could take a while to resolve. When I was upset with the situation as I paid a lot of money to wash them over the past year to do multiple things in my home, the person told me that there was nothing that they could do to help me that I would have to wait until the next day and they would only talk to my dad because that is who was on the account and refused to talk to me any further. When I asked for their insurance information if something were to happen before they got out to my house, they told me I was threatening them and refused to give the information. She then proceeded to tell me I was on a recorded line. I was never informed I was being recorded nor did I ever give my consent for a recording. If it is indeed recorded, I am entitled to a copy of it, and I would like it so that I have it in case I need to turn it into my insurance company for their refusal to help me. I expected more out of a small town business than what I received, but I need involvement to help get this matter resolved. I’ve paid a lot of money to wash them to have these issues resolved previously and expect them to last more than four months. I was also never provided any paperwork on a warranty in order to contact anybody to bypass Washam all together.