Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a roofer as I've had problems with shingles for the last 20 years found fourth generation went with their estimate of $15,000 for a metal roof I have the receipt for paid in full I paid them and they quoted me July 29th would be the last day and they expect full payment by August 1st I personally handed them a check for the full amount paid in full on the 27th of July not to be cashed before 29th and immediately was greeted with you screwed me over why do homeowners have to be so **** difficult to which I responded I will take my $15,000 and leave and at this point they have already had the materials delivered to my house and they said it would be done by the 29th it is now August 5th it's not done I called and inquired over the weekend as to what the problem was why is it taking over a week and a few days to maybe get my roof done I've never seen a pre-cut roof take any contractor more than 3 days to install mind you I have a simple ranch style house nothing with a high pitch or steep slopes no curvatures to that I was told that was an estimate for the day it would be done what the f meaning the French word f*** do you want from me you don't do this job every day well I reminded him the owner of the company that I had to ask them to come out and cover the ridge cap twice it was left wide open twice we had 5 in of rain overnight to which my ceiling would have fallen in and caved in with all the water I have had to go out with my four dogs and pick up nails and screws so my chickens and my dogs do not receive injury finding empty beer bottles trash broken metal shingles in my neighbor's yard neighbors are complaining because trash is in their yard they're worried also for nails in their tires as well as am I chickens will eat anything dogs will step on anything and I was told clean up doesn't start until the job is over and what the f do you expect me to do what do you want I simply asked what is taking so long for my roof .with 4th generation

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fourth Generation was hired to tear off existing roof and install metal roof. was a week late from agreed starting date. stripped existing roof off and did not cover exposed roof over night. at around 2:30 am it started raining heavy and there were numerous leaks in the house, ruining several tile ceilings. no excuse offered other than they didn't think it would rain. was quoted the new roof would be on in two days. had to call several times to see if they were coming to install the roof. Arrival times were always after 10:00 am took around two weeks to get roof on and then when moving inside house to fix ceilings i {**** ********} asked *** ****** if he knew how to install the square ceiling tiles which he said yes. within a couple weeks the tiles started sagging. i {**** ******** did not contact *** ****** about this problem but took down the tiles he had installed improperly and reinstalled them. i did call to let *** ****** know there is a leak in the new metal roof, discussed with him that i thought maybe the leak was from around a chimney area. was told he would be out that week. two weeks later i called again about the leak, was told he thought nis helper had been out and that we would be out sometime that week. to my knowledge nobody has been out to check on the leak.