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Business Profile

Used Car Dealers

Goodman Auto Sales LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2012 Chrysler town and country on March 4,2023 at 4:17pm. The van has broken down on me 3 times in the last 10 days. Today March 14,2023 the van completely lost all power causing me to lose control due to no breaking system and no power steering working and I almost ended up in the middle of a busy intersection. I had to sit in the side of the road for 3 hours waiting for a tow truck. When contacting the business the owner became hostile when I started to cry about the situation. He then told me he would not help me fix the issues that have occurred over the last 10 days since I purchased the vehicle but he wanted me to call him when I found out what was wrong for his knowledge. He has refused to sell a properly running vehicle and when I told him it was not safe for my children to be in he did not care as he already has the money the problem is out of his hands. I love the van if it would run and want the seller to make it right since I paid $8000 for a vehicle that is not reliable or drivable.

    Business Response

    Date: 03/23/2023

    [BBB Transcription via Phone]

    The car has been fixed. The matter has been resolved the same day. 

Goodman Auto Sales LLC is BBB Accredited.

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